...2012; 5(1): 1–7. Published online 2012 Jan 31. doi: 10.4066/AMJ.2011892 PMCID: PMC3413924 The relationship between managers' leadership styles and emergency medical technicians' job satisfaction Azimeh Ghorbanian,1 Mohammadkarim Bahadori,2* and Mostafa Nejati3 1. School of Management and Medical Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran 2. Health Management Research Centre, Baqiyatallah University of Medical Sciences, Tehran, Iran 3. School of Management, Universiti Sains Malaysia (USM), Malaysia Corresponding Author: Mohammadkarim Bahadori Health Management Research Centre, Baqiyatallah University of medical Sciences Tehran Iran Email: moc.liamg@htlaehirodahab Author information ► Copyright and License information ► Copyright © Australasian Medical Journal This article has been cited by other articles in PMC. Go to: ------------------------------------------------- Abstract Background/Aims Leadership plays a crucial role in many professions, especially in challenging positions such as emergency medical service jobs. The purpose of this study was to explore the relationship between managers' leadership styles and emergency medical technicians' job satisfaction. Method This is a descriptive and cross-sectional study that was carried out in 2010. The research population included 21 managers and 87 emergency medical technicians working in 23 stations in Isfahan city, Iran. The main tools used for data accumulation were the Multiple...
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...situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2008, Ivey Management Services Version: (A) 2008-02-26 In a hangar near Calgary International Airport, three sleek red BK117 helicopters sat waiting to be dispatched to accident sites in southern Alberta. In an adjoining building overlooking a landing strip, dispatch staff quietly monitored multiple screens at a dozen workstations in the Emergency Link Centre. In the pilots’ lounge and surrounding offices, helicopter pilots, nurses and paramedics were on standby 24 hours a day, seven days a week. A myriad of other professionals, including experts in clinical operations, aviation, engineering, communications, disaster preparedness and base operations, to name only a few, comprised the support group of the STARS Air Ambulance service, or, as it was more formally known, the Shock Trauma Air Rescue Society (see Exhibit 1). According to Dr. Greg Powell, the STARS...
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...Department of Transportation National Highway Traffic Safety Administration Attn: Lloyd S. Blackwell 1200 New Jersey Avenue, SE Washington, DC 20590 lloyd.blackwell@nhtsa.dot.gov Submitted By: Econometrica, Inc. 4416 East-West Highway Suite 215 Bethesda, Maryland 20814 DUNS Number: 196693170 TIN: 52-2108043 November 30, 2011 November 30, 2011 Lloyd S. Blackwell U.S. Department of Transportation National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Reference: Sources Sought Notice; Solicitation No. 2012–0100; Quality Review of EMS Performance Measure Data. Dear Mr. Blackwell: Econometrica in partnership with Traffic Safety Analysis Systems & Services (TSASS), Inc., is pleased to submit a Corporate Capability Statement in response to the above-referenced Sources Sought Notice. We believe we offer the Department of Transportation (DOT) highly qualified expertise and capabilities that will benefit DOT in future work projects. Econometrica and TSASS are small businesses, and TSASS is veteran-owned. If you wish to discuss any aspect of this submission, please feel free to contact me at (301) 657-8311. Thank you for your consideration of Econometrica. Sincerely, Econometrica, Inc. Cyrus Baghelai President/CEO Table of Contents Introduction 1 Capability to Meet the Requirements of the Quality Review 2 1. Experience and expertise in working with or partnering with local...
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...CAPABILITY OF EMERGENCY SERVICES TO REACT TO DISATERS Devon Clemons American Military University 12 February 2015 Abstract Every day throughout United States, thousands of emergency personnel respond to various types emergencies both natural and man-made. Such disasters pose significant problems for emergency managers and emergency response personnel as well as the medical facilities that treat them. At a moment’s notice, medical facilities can become overwhelmed after a disaster from people seeking medical attention. The key to success is information sharing and management among these responding organizations during and after a disaster. The idea of sharing information does not occur overnight, the plan should be implemented before any disaster occurs. Many of the issues responders face range from a lack of preparedness and training of emergency responders to a lack of communication. Disaster readiness remains uneven across the United States especially in small cities or rural areas and without significant disaster preparedness many emergency responders or emergency facilities such as hospitals or clinics remain unprepared for natural disasters. As a result, many facilities may be unprepared to accept and care for an influx of patients as a result of a terrorist attacks, chemical spills, and natural disasters. This paper will explore problems emergency responders may face during disasters due to a lack readiness and preparedness. In addition, this paper...
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...obtain a position as a team-associate in a people oriented organization where I can utilize my customer service experience in a challenging environment to achieve the corporation’s goals”. EXPERIENCE Dollar General| McDonough, GA 2013-present Assistant Store Manager - Fostering a healthy team environment - Doing store management - Developing weekly store schedules - Coordinating store activities - Securing the store environment - Dispersing internal communications - Dealing with customer issues - Maintaining payroll budget - Controlling expenses S&S Party Events and Planning| Port Charlotte, FL 2008-2013 General Manager -Responsible for coordinating event -Calculate budgets and ensure that they are adhered to. -Hiring and booking the entertainment, chefs and or catering. -Visit venues and plan a layout of the seating and décor. -Coordinate and monitor event timelines. -Hire staff to manage the event, including bouncers and security. -Manage correspondence and keep inventory. Kmart Corporation| Port Charlotte, FL 2005-2008 Front-End Supervisor - Possess the math skills necessary to Supervise and handle the front-end Transactions and operations - Performs duties in a safe and efficient manner. - Acknowledges and follows all cashier policies And procedures. - Monitors checkout stations (and self-service in Stores with this feature) for cashier Performance and needs. ...
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...April 21, 2014 Security Management Instructor James Stewart Contents Section 1: Information Security Management 3 Section 2: Security Program 6 Section 3: Security Policies-TBD 7 Section 4: Assessing Risk-TBD 8 Section 5: Controlling Risk-TBD 9 REFERENCE PAGE 10 Section 1: Information Security Management I had mixed emotions on which organization I wanted to use for this assignment. Most choices were between the Houma Police Department or my sister organization that I get to work hand to hand with on a daily basis which is the Acadian Ambulance Service due to wanting to learn more about how they operate. The organization I have chosen to use for this project is an ambulance service that is using electronic patient care reports for documentation, communication with hospitals, and billing purposes. The use of electronic patient care reporting has become the standard for emergency medical services over the past few years. Electronic records provide a standard form that allows for easy transmission to hospitals involved in patient care, giving doctors instant access to the treatments and assessment findings performed by paramedics prior to arrival at the hospital. Federal regulations concerning the security of all documentation regarded as “protected health information” ensures the privacy of the patients. Health Insurance Portability and Accountability Act, or HIPAA, was created in 1996 and requires that information systems be protected from intrusion. Organizations...
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...Organizational Performance Management Paper and Table Jessica Hare, Michael Jackson, Molly Sacco, and Natalie Shell HCA451 May 19, 2014 Lisa Kehlenbrink Organizational Performance Management Paper and Table Each organization provides a different type of services for consumers. Health Maintenance Organization, Emergency Medical Services and Cox Health systems work to provide health coverage for consumers and quality care for each consumer. HMO is a type of health care plan that consumers can chose for health coverage. Emergency Medical Services collaborates with teams to advance EMS systems. Cox Health systems provides a variety of services through their facilities. Cox health, like EMS, provides emergency treatment to patients. They also utilize the EMS for emergency patient transfers and admissions. Cox health also has to deal with HMOs and PPOs on a daily basis when treating patients and billing insurance companies. Cox Health is a good example of the other three organizations combined to provide excellence service to the consumers. The similarities and differences of HMOs and PPOs is first they are both networks. However, HMO allows one to choose a health care provider within the HMO network much like PPO. But, with PPO one can choose a primary care physician out of network as well. This is not so with HMO, one has to choose their PCP or Primary Care Physician within network. Another difference is one must have a referral from HMO to see a specialist but PPO a referral...
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... August 12, 2013 Carteret EMS as an Ideal Learning Organization Service delivery with any public service organization due to today’s economic downturn, current concerns, and budgetary considerations to help improve efficiency, but also can affect its capabilities as a learning organization. This is especially relevant in Carteret County, North Carolina and its office of Emergency Management in the application of pre-hospital emergency medical services or EMS to the citizens and visitors of this Atlantic Coast community. This is mandated by North Carolina General Statute G.S. 143-517, which mandates that “county governments are key players (Moore, p. 3)” and are responsible for local provision of pre-hospital emergency care. This includes personnel, equipment, financing, level of service and delivery, as well as maintaining a progressive learning environment. This reflection will take into consideration the most compelling characteristics; their observable behaviors and results; barriers and how they are overcome; as well as resulting and future strategies to overcome present and future barriers this organization will encounter, which leads me to my succinct thesis. This reflection will show that the Carteret County, North Carolina’s Emergency Medical Services is a progressive, professional, and effective learning organization that will advance well into the future to serve the citizens and visitors...
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...Ambulance Outline I. Introduction: EMRs for Ambulances/Paramedics – The term EMR is an electronic medical record system used to replace paper medical records with an online record which tracks a patient’s hospital history and medical care. A. Benefits: To incorporate the use of EMRs in ambulances would help not only the improvement of the clinical standards in health, but also the ability to manage key performance indicators, and health research. 1. This program is designed to improve such tasks as training for paramedics, review clinical standards, conduct pre-hospital research, audit dispatch priority codes, and design services for the future. 2. Health services will always adapt to meet growing population needs. The EMR will significantly improve the delivery and quality of patient care as well as streamline clinical workflow, therefore is in the best interest to adopt this program. II. Demand Analysis: The expected demand is substantial because of the extent of the geographic service area covered, the huge number of ambulances where EMR’s will be installed in the geographic service area, the real and urgent need the product will address. A. The geographic service area which will benefit from EMR would be the entire United States considering that ambulance service is made available to patients by all hospitals all over the country and by Emergency medical teams in every city. B. The total number of ambulances all over the country would represent...
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...------------------------------------------------- BS Emergency, B.Sc Medical. DHMS, RHMP. Diplomate Disaster Management S/O Khurram Saeed D.O.B: 7th November 1987 Domicile: Punjab Address: 56-A, F block, Johar Town, Lahore. Punjab, Pakistan. Mob. +92 331 7129200 , +92 315 6519495 Email: intensivist87@gmail.com ACADEMIC QUALIFICATIONS 2014 – 16 (continued – Distant learning)) – M.phil MS Project Management (1st semester Continued) COMSATS institute of Information & Technology Virtual Campus, Islamabad 2013 – Postgraduate Diplomate Disaster Risk Management (PGD – 3.5 GPA) Disaster Research institute, Preston University Islamabad 2013 – Masters Medical Emergency & Intensive Care Technology Institution: Nishtar Medical College, Multan University of Health Sciences, Lahore 2010 - DHMS Diploma in Homeopathic Medical Sciences Institution: Dr. Noor Homeopathic Medical College, Multan (Registered with Pakistan Council for Homeopathy, Islamabad) 2009 - Graduation B.Sc Medical Sciences Institution: Emerson College, Multan. (Affiliated with Bahauddin Zakariya University, Multan Recognized by HEC) 2006 - Intermediate F.Sc – Pre-medical Board of Intermediate &...
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...Imagine the ambulance service in your town was shut down and taken over by the fire department. That is exactly what could happen here in Decatur, Illinois. On November 18th, 2014, many employees and supporters of Decatur Ambulance service gathered at the Civic Center and sat in on a Decatur City Council meeting. Ryan McCrady, the city manager, released his plans for the 2015 city budget. In this budget McCrady made it possible for Decatur Fire department to acquire equipment that would be found on an ambulance. This equipment would also allow the department to start providing some emergency transport services. McCrady believes that this investment will eventually pay for itself. Allowing the fire department to take over transporting patients...
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...the ability to respond quickly to future calls is considerably compromised. The available ambulances are typically relocated to reestablish maximal coverage. We present a two-stage stochastic optimization model for the ambulance redeployment problem that minimizes the number of relocations over a planning horizon while maintaining an acceptable service level. We conduct computational testing based on the real historical data from the Region of Waterloo Emergency Medical Services. The results show that the optimal relocation strategies can be computed within 40 s of computational time for a desired service level of 90%. & 2013 Elsevier Ltd. All rights reserved. Keywords: Emergency medical systems Integer programming 1. Introduction Ambulance deployment is a challenging problem encountered in emergency medical services (EMS). In practice, ambulance deployment is done at two levels. At the strategic level, the locations of the ambulance stations are determined taking into account the long term growth of the population. Many factors, such as the aging population and the expected rise in demand for medical services affect the long term planning of ambulance deployment. At the operational level, ambulance...
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...MBA 508: Management Information Systems (Sec 01) CASE REPORT: Due Date: 1st October, 2014 Structure: • Questions are given at the end. • In total of 1500 words. • Explain in your own words. Evaluation: 10% Information Systems Failure: The Case of Computer-Aided Dispatch (Cad) System at London Ambulance Service 1. Introduction The LAS covers a geographical area of just over 600 square miles and handles emergencies for a resident population of 6.8 million people. The CAD project is one of the most frequently quoted UK-based examples of information systems failure that took place in early 1990s. The prominence of this particular case is due to the ‘safety critical’ nature of this system and the claim that 20-30 people may have lost their lives as a result of CAD failure. 2. Description of the Manual Dispatch System The manual dispatch system consists of: a) call taking, b) resource identification, and c) resource mobilization. Call Taking: Emergency calls are received by ambulance control. Control assistants write down details of incidents on pre-printed forms. The location of each incident is identified and the reference co-ordinates are recorded on the forms. The forms are then placed on a conveyer belt which transports them to a central collection point. Resource Identification: Other members of ambulance control collect the forms, review the details on the forms and decide which resource allocator should deal with each incident. The resource allocator examines the forms for...
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...Journal of Vocational Behavior 73 (2008) 242–253 Contents lists available at ScienceDirect Journal of Vocational Behavior journal homepage: www.elsevier.com/locate/jvb A model of career success: A longitudinal study of emergency physicians q Sarah Pachulicz, Neal Schmitt *, Goran Kuljanin Department of Psychology, Michigan State University, 262 Psychology, E. Lansing, Michigan 48824-1116, USA a r t i c l e i n f o a b s t r a c t Objective and subjective career success were hypothesized to mediate the relationships between sociodemographic variables, human capital indices, individual difference variables, and organizational sponsorship as inputs and a retirement decision and intentions to leave either the specialty of emergency medicine (EM) or medicine as output variables. Objective career success operationalized as the number of leadership positions held did not mediate the relationship, but income change and career satisfaction mediated the relationship between the hours worked and years employed in emergency medicine. Work centrality was significantly related to subjective career success more so for men than women and perceptions of success or self-efficacy were positively related to subjective career success for women, but not for men. The expected pattern of women indicating more difficulties with personal time and family time did not emerge; but women did indicate less perceived support from the organization, fewer EM leadership positions, less perceived...
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...Benjamin Castellot Trends of Paramedicine October 6, 2009 Humanism in Pre-Hospital Emergency Medicine There are several factors to consider when discussing the role of humanism in both emergency room medicine and pre-hospital emergency medicine. Dr. Rosenwieg provides a detailed description of the various aspects of the human character as it pertains to their humanistic needs and wants, but his discussion on the resolution of conflicts arising from these desires is focused solely on emergency room physicians. Many of the concepts he discusses can be applied directly to pre-hospital care, but there are several important differences between patient-paramedic and patient-doctor relationships that may require the paramedic to use alternative strategies to achieve similar goals. Dr. Rosenwieg illuminates several techniques that can resolve the issues of time constraint, patient discomfort and general unease that can be used in the pre-hospital setting as well as in emergency rooms. The ability to both initiate physical interventions while simultaneously acquiring patient history and information is an invaluable tool to the paramedic. However, as Dr. Rosenwieg suggests, the manner in which the interventions are put into place as well as the approach the paramedic takes when discerning patient history can have positive or negative effects on the patient’s physical and emotional health. Over-aggressive physical interactions with the patient can leave the patient feeling...
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