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Today’s communication methods are various and sometimes complex. Everything from paper and pens to computer communication systems, modern communication has come a long way since our parents’ days. We can take our phones with us and keep up on current events like the recent earthquake in Japan, or check our electronic mail, talk to someone from around the world, and even get information on ourselves. In the communication era we are so connected to the rest of society that we almost never stop communicating to someone. Healthcare uses a lot of different communication channels. We have focused on verbal vs. non-verbal, EMR and e-mail. Verbal communication is a major factor in an office setting, weather it is in the health care industry or any other office setting. Before a health care worker performs any medical procedure or care task with a patient, it's important they use verbal communication to inform the patient. This allows the patient to know what to expect. Verbal communication can also be used by the patient to inform the health care worker how they are feeling, what concerns they have and any other questions the patient may have. Non-verbal communication in the health care setting comes from eyes, hands and other parts of the body. Providing eye contact, not crossing the arms and leaning in when talking to a patient are non-verbal ways to communicate you care. Non-verbal communication is usually understood as the process of sending and receiving wordless message. Types of non-verbal communication are touching and eye contact as well as body language. Touches can be defined in communication as a handshake or a high five or a shoulder pat. Eye contact and facial expression helps indicate important social and emotional information. Body language is particularly important in group communication. It can convey attitudes, emotions, and feelings to someone

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