Date: Oct 5, 2012
To: Sports Solutions Managers
From: Mr. Smith, Regional VP
Subject: Employee Training
As managers, we understand that a well-informed staff is an integral part of our success. The better we train our employees, the better the customer service experience will be for our customers. In order to continue to develop the knowledge of our team here at Sports Solutions, I would like to implement a new online employee training system.

While the Friday update meetings we have now are acceptable at informing our staff, I have come up with some areas in which we may improve:

Time Management--The time that employees are spending at the meetings could be better allocated to more productive tasks at their individual stores.
Attendance--Many of our staff members cannot make the meetings due to legitimate reasons, but these individuals are also missing the opportunity to receive the relevant updates discussed during that time.
Comprehension--Team members who do attend the meetings often have follow-up questions about the concepts being focused on and there is not enough time to address everyone’s inquiries.

These challenges can be overcome with a new system for training and updating our staff. I have come up with an online platform called “Essential Learning”. Instead of the weekly staff meeting, employees log on to the website once a week and review posts about new products and store policies. To ensure that all employees understand and retain the information, the weekly posts are followed by a short true/false quiz.

This new system will benefit Sports Solutions staff in the following ways:

Flexibility--Employees would be able to access the online platform at their convenience during the week, providing those with hectic schedules the option to complete the training when they have time.
Immediate Feedback--After taking the quiz, staff members