...Business Process Analysis and Measurement Portia Lewis ISCOM/471 February 13, 2013 University of Phoenix Business Process Analysis and Measurement Performance measurement identifies the dimension of service rendered to a customer. Team C will discuss four of the performance measurements that Disney can use to enhance service to the company. Responsiveness, Price knowledge, Flexibility, and Reliability. Responsiveness is the willingness to help customers immediately. Disney large theme park, receives many customers entering the park every day. Disney has a full staff, offering good customer service daily. Disney has well trained staff members and if one staff member cannot assist, they have the connection to find the correct answer. Price tags are visible on Disney products. The company keeps the customers knowledgeable of prices. Disney knows that price tags are important. Without tags on an item, customers may become frustrated and reluctant to ask a sales clerk for assistance. Price tags are important for both the employee and the customer. Once price tags are attached this can save the sales clerk time from look up the item, and the customer service process gets the customer out the door faster. Another importance is Flexibility. Payment is made with different credit cards to Disney. Once the customer enters the gate to Disney attraction, a slide of a card enters a family for a fun day. Today’s busy world calls for plastic cards and a little cash. ...
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...The Guide to the Business Analysis Body of Knowledge™ Version 2.0 Framework www.theiiba.org Introduction Purpose This document is intended to provide an overview of the framework developed for version 2.0 of the Business Analysis Body of Knowledge™ (BABOK™). Scope The term “scope” is used to mean a number of different things, but two definitions predominate: • Solution scope is the set of capabilities a solution must support to meet the business need. • Project scope is the work necessary to construct and implement a particular solution. When the BABOK refers to “scope”, the solution scope is meant unless we specifically say otherwise. The definition and management of the solution scope is central to business analysis, and differentiates it from project management (which is concerned with the project scope). Key Concepts Business Analysis Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and recommend solutions that enable the organization to achieve its goals. The BABOK is intended to describe and define business analysis as a discipline, rather than define the responsibilities of a person with the job title of business analyst (which may vary significantly between organizations). Business analysis may be performed by people with job titles such as systems analyst, process analyst, project manager, product manager, developer, QA...
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...to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 2.0 www.theiiba.org Order ID: IIBA-200911231134-455082 Licensed to Gustavo Simues International Institute of Business Analysis, Toronto, Ontario, Canada. ©2005, 2006, 2008, 2009, International Institute of Business Analysis. All rights reserved. Portions of Appendix A: Glossary are from The Software Requirements Memory Jogger, by Ellen Gottesdiener, ©2005 GOAL/QPC and are used with permission. Cover Image ©2006 iStockphoto.com/Damkier Media Group. Version 1.0 and 1.4 published 2005. Version 1.6 Draft published 2006. Version 1.6 Final published 2008. Version 2.0 published 2009. Second Printing. ISBN-13: 978-0-9811292-1-1 (print) ISBN-13: 978-0-9811292-2-8 (PDF and EBook) Permisson is granted to reproduce this document for your own personal, professional, or educational use. If you have purchased a license to use this document from IIBA®, you may transfer ownership to a third party. IIBA® Members may not transfer ownership of their complimentary copy. This document is provided to the business analysis community for educational purposes. IIBA® does not warrant that it is suitable for any other purpose and makes no expressed or implied warranty of any kind and assumes no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information contained herein. IIBA®, the IIBA® logo, BABOK® and Business Analysis...
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...Business Strategy Analysis Among the whole business analysis process, Strategy Analysis is a key starting point that allows the identification of company’s profit drivers and key risks, it can also determine the profit potential of the property industry in which Lend Lease is competing. This section can be divided into three steps below. Identification of company’s profit drivers and key risks As the chairman of the group David Crawford said in the company’s annual report (2012), Lend Lease has successfully boost the profit growth for the financial year, the group has retained earning of $957.9 million and undrawn capacity of $1,242.5 million as at 30 June 2012. He also believed that this result reflects the continued success of the Group from implement of the Group strategy to mainly focus on the major infrastructure projects (Lend Lease 2012 p, 2). According to Mr. David Crawford, the company has the financial flexibility to fund their development and invest in new projects that are in line with their strategy. Although Lend Lease have massive infrastructure projects to drive the company forward , However，there are also some risks that may compromise the further growth. From internal factor, the company would most likely facing the Public relations crisis as the brand image been damaged because there were some illegal and immoral activities in Lend Lease. As we can see from the report by Reuters（2012）, the fact that a 10-year overbilling scheme on New York area projects...
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...BUSINESS ANALYSIS Second Edition Debra Paul, Donald Yeates and James Cadle (Editors) Second Edition BUSINESS ANALYSIS BCS The Chartered Institute for IT Our mission as BCS, The Chartered Institute for IT, is to enable the information society. We promote wider social and economic progress through the advancement of information technology science and practice. We bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public. Our vision is to be a world-class organisation for IT. Our 70,000 strong membership includes practitioners, businesses, academics and students in the UK and internationally. We deliver a range of professional development tools for practitioners and employees. A leading IT qualification body, we offer a range of widely recognised qualifications. Further Information BCS The Chartered Institute for IT, First Floor, Block D, North Star House, North Star Avenue, Swindon, SN2 1FA, United Kingdom. T +44 (0) 1793 417 424 F +44 (0) 1793 417 444 www.bcs.org/contact Second Edition BUSINESS ANALYSIS EDITED BY Debra Paul, Donald Yeates and James Cadle © 2010 British Informatics Society Limited All rights reserved. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted by the Copyright Designs and Patents Act 1988, no part of this publication may be reproduced, stored...
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...Week 7 BUSINESS ANALYSIS PLANNING AND MONITORING Click Link Below To Buy: http://hwaid.com/shop/busn-350-week-7-business-analysis-planning-and-monitoring/ Write an essay that is 5-8 pages in length, on one of the BABOK Knowledge Areas listed below: Business Analysis Planning and Monitoring (Chapter 2) is the knowledge area that covers how business analysts determine which activities are necessary in order to complete a business analysis effort. It covers identification of stakeholders, selection of business analysis techniques, the process that will be used to manage requirements, and how to assess the progress of the work. The tasks in this knowledge area govern the performance of all other business analysis tasks. Elicitation (Chapter 3) describes how business analysts work with stakeholders to identify and understand their needs and concerns, and understand the environment in which they work. The purpose of elicitation is to ensure that a stakeholder’s actual underlying needs are understood, rather than their stated or superficial desires. Requirements Management and Communication (Chapter 4) describes how business analysts manage conflicts, issues and changes in order to ensure that stakeholders and the project team remain in agreement on the solution scope, how requirements are communicated to stakeholders, and how knowledge gained by the business analyst is maintained for future use. Enterprise Analysis (Chapter 5) describes how business analysts...
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...414-333-7732 www.linked.com/in/howardbishopellis Business Analysis Business analyst with solid track record of optimizing business efficiency through organizational process analysis and change management, and cross-functional collaboration leadership. Domain expertise in marketing, product development, technology engineering, healthcare and financial services. Applies strong coordination, analysis, communication, and thought leadership skills to drive project and program success. Core competencies include: Business\IT Liaison Content and Digital Asset Management Team Collaboration Leadership Change Management Leadership User Support and Training Development Requirements Management Business Process Analysis Professional Experience Rockwell Automation, Milwaukee, WI, 2009 to present Business Systems Analyst For a global developer of industrial automation control and information solutions, lead requirements and change management, quality assurance, research and development to support strategic web-based Marketing initiatives. For a multi-phase, multi-million dollar program with Rockwell’s Web Customer Experience Program: Facilitated acquisition and deployment of web content management system (WCMS) in support of corporate web initiatives. Manage business analysis process for redesign of the Allen‐Bradley and Rockwell Automation corporate web sites. Gather and validate business and functional requirements from business process owners and teams. Manage quality assurance...
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...Abstract In this paper we try to make a small comparison between model in the past and the present, and how models become more restraints than before. Also we will talk about the advantage of using models and how they can make our life much easy. Models have evolved since the beginning of the century. There are many kinds of models for almost any system or item that exist. Each model uses short, long, simple or complex mathematics formula it depends of which case the models solve. However the models that are used in these recent years are very complex and have many numerous computations which make the only one that can handle it is the computer. These kinds of models are usually use in a wide variety of tasks, such as prevision of the decision made, and an effective answer to everyday problems. During time, models start to be more restraints than before. These kinds of restraints should have value or weight to make a model compatible with the case that model solve. There are several constraints or restraints in each models, one of the most important one is budget of the project. In other words the more wherewithal, the more model accuracy. Mark P. McDonald ( December 8, 2010). To use complex mathematical formula in the models it requires an educated staffs with a good knowledge of model branch, which make the model more expensive and take more time to solve it, comparing with...
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...4/27/2014 Business Analysis Print Criteria | Paper Outline | Grading Rubrics Criteria Back to Top The assignments in this course will assist in completing this final course project. The course project requires organizing, mapping, and analyzing a business process for an organization. 1. Compare and contrast two project management programs. 2. Given a specific change management program for a specific company/industry, map and describe the business analysis process that should be followed for successful outcomes. If you do not have Visio installed on your computer, you can access this application via the iLab tab in the Course Home unit. Papers must be 12-15 pages in length. Follow APA format for title page, reference page, appendix, citations, etc. At least six authoritative, outside references are required (anonymous authors or Web pages are not acceptable). All DeVry University policies are in effect including the plagiarism policy. Papers are due during Week 7 of this course. Any questions about this paper may be discussed in the weekly Q & A Discussion topic. This paper is worth 240 total points and will be graded on quality of research, quality of paper information, use of citations, grammar, and sentence structure (see grading rubric). Paper Outline Back to Top Executive Summary Business Problem Review Analytical Plan Elicitation Techniques Requirements Communication Enterprise Analysis Requirements Analysis Solution Assessment...
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...What is Business Analysis? Business analysis is a discipline involving a number of tools and techniques that are used to identify the needs of organization, and develop solutions that meet those needs. As companies have increasingly outsourced much of their operations, they have also looked to the field of business analysis to provide the insight and expertise to assist them through their growth cycles. Business analysis is used in all industries and in all situations. When a high tech company is experiencing unprecedented growth, and needs to ensure that its systems can help it grow, it turns to business analysis. When a struggling US-based manufacturing firm is facing whether or not to outsource its production facilities to India -- it turns to business analysis. When an entrepreneur is considering launching a product idea and is evaluating the feasibility -- it turns to business analysis. Simply put, business analysis, whether implicit or explicit, plays a role in virtually all decision-making in an organization. Topic 1.2: What is the role of the Business Analyst? Business analysts are often more closely defined by function, not by role, as the role of a business analyst might take a variety of forms. For example, business analysts might reside internal or external to an organization. A strategic group within a company might employ several dedicated business analysts who work on ongoing projects and areas of interest. Alternatively, a company might contract with business...
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...(18:44) Agency/EmployerBig Red Recruitment Midlands LimitedDescription Dynamic, forward thinking, market leading - just a few words to describe this rapidly expanding Global business. This UK Market Leader is seeking someone who can work from the ground up in defining first class solutions for their business. They are looking for a Business Analyst with experience across broad areas within IT focusing on implementation of new systems. ROLE: IT Systems Analyst SALARY:GBP41,500 per annum plus 3% non-contributory pension, 25 days holiday + additional benefits LOCATION:Tamworth Commutable from Nuneaton, Coventry, Birmingham, Sutton Coldfield, Solihull, Market Harborough, Leicester, Loughborough, Rugby, Leamington Spa, Warwick, Tamworth, Burton-upon-Trent, Derby DUTIES & RESPONSIBILITIES The Systems Analyst will be working on business driven projects to encompass various software implementations across differing environments within the business and the review and enhancement of existing applications and process improvement projects. You will be of a technical background keen to ask further questions to fully understand the as is and to be requirements. Any experience of Health and Safety, Logistics, WMS or Procurement systems would prove advantageous. ·You will document existing business processes and workflows ·Work with both National and International teams in...
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...This manual will help guide any human resource manager how to adminster the dynamics of a business analyst position. This manual will also enable the HR professional in the four functions of job analysis, selection process, orientation and training, in order to help the organization meet it’s goals for the business analyst position. Executive Summary As a human resource manager it is important to identify the organization’s goals and requirements. A successful HR manager will use this information to effectively manage the aptitude of the personnel to achieve the company’s target. The key factor in doing so is to properly staff the company for the jobs that must be completed. Staffing can be extremely intense because the company depends on the HR manager to find the best qualified person to match each job within the organization. This guide focuses on the necessary steps to hire someone for a business analyst position. There are four functions that are crucial in the hiring process: Job Analysis, Selection, Orientation & Training. The first method is the job analysis. “Job analysis is sometimes called the cornerstone of HRM because the information it collects serves so many HRM functions. Job analysis is the process of obtaining information about jobs by determining the duties, task, or activities of those jobs,” is stated by Bohlander and Snell the authors of Managing Human Resources. (Bohlander and Snell, 2007 p. 144) The second method is the selection process...
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...Merck’s Business Environment MNGT/521 University of Phoenix November 7, 2011 Kevin Wilhelmsen Merck’s Business Environment There are many factors a business, such as Merck, must have in order to be successful, for example strong financial statements, leading technology, and globalization. With the help of income statements, balance sheets, and cash flow statements, a financial analysis can be applied in a wide variety of situations to give business managers the information they need to make critical decisions (Financial Analysis, 2010). They also provide information in regards to the financial health of a company. Pharmaceutical companies are using technology to conduct clinical trials, which has proven to be beneficial to research, development, and the introduction of new products. Globalization is also important for Merck when it comes to product distribution. Outsourcing was been adopted by Merck in order to produce equal quality vaccines and medications at a cheaper cost. Review of Finances Analyzing a company’s income statement, balance sheet, and cash flow is a prime way in determining their success. A comparison can be made between the competition in the industry and a leader can be established. An analysis can also show which company is spending more on research and development and in turn, producing better products. After review of the income statements, Merck’s worldwide sales were $12 billion...
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...Merck – Business Analysis MGMT 521 October 17, 2011 Dr. Patrick E. Murray Merck – Business Analysis A mutual fund manager invests in many securities. Experiences and success open new opportunities to future investments. Merck is one of the largest and well-known pharmaceutical companies in the world. The decision to invest is determent on many factors. This includes a SWOT analysis of Merck and taking information from this analysis to decide whether to invest. Internal and external stakeholders along with their wants and needs are identified. Finally, an explanation of Merck's handling current and future stakeholder needs is determined. This research helps in making the decision to invest or not with Merck. SWOT Analysis |Strengths |Weaknesses | | | | |A diversified product portfolio |Reduction in OTC (over-the-counter) products | | | | |Global efforts to decrease maternity mortality |Possible reduction in workforce | |ration | | | | | ...
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...You Decide: Case 5.1 Merck Acquisition of Medco You Decide: Case 5.1 Merck Acquisition of Medco When Merck & Company announced plans to acquire Medco Containment Services Incorporated in July, 1993, it signified the changes taking place in the pharmaceuticals industry. At the time, Merck was the world’s largest drug manufacturer and Medco was the leader in prescription benefits management (PBM). The responsibility for managing prescription drug provisions are increasingly contracted out to PBMs who, in turn, manage claims, negotiate discounts with drug manufacturers, and push generics. One could conclude that the prescription decision making process has shifted away from the doctor and is now being made by the PBMs. As a result, drug manufacturers are directing their marketing efforts to a few PBMs instead of thousands of doctors. It was anticipated that eventually the PBMs would begin to contract with one drug manufacturer instead of negotiating deals with several manufacturers. Therefore, firms with manufacturing, distribution, and prescription management capabilities will become the new industry leaders because of intense competition and lower profits. Merck’s goal should be to acquire capabilities and other resources to achieve a sustainable and competitive advantage (Weston, Mitchell, & Mulherin, 2004). Executive Committee Input The Merck Executive Committee consists of the Chief Operating Officer (COO), the Executive Vice President of Sales and Marketing...
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