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Mgmt 532 Unit 4 Assignment

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Running Head: 2.4 Assignment: Data Assignment 3

2.4 Assignment: Data Assignment
ERAU
MGMT 532
By
James Rock

1) Even though the complete survey is not included in the case, summarize how the closed-ended and open-ended questions provided valuable customer insights for FIR. The customer insights that were valuable for FIR were found in the arbitrary specimen of one thousand client studies. The accommodation of not having individual contact with administration agents to examine issues should they emerge one of the top reactions.
Web-based banking gave customers unlimited access to their accounts at any time, along with the convenience of paying bills online, thus alleviating the need to use the post office.
One of the major inconveniences was no access to ATMs within the …show more content…
Respondent 3 has concerns of safety and security, especially PHISHING scams. I would recommend stricter internet policies that are currently being utilized right now.
Secured log in sites, the distinctive character and picture recognition applications, and the alert emails to notify you of attempted access to your account if/when it is trying to be accessed from an unknown device.
Respondent 137 concerns of protection if their card is stolen and used. I would suggest the online organization offers a similar assurance benefits as a "block and concrete" bank would offer. They should remain aggressive to hold the client base. Today, online banks offer extra securities for the wellbeing of their customers

naturally. I have actually needed to utilize this administration myself for an organization attempting to charge yearly for a membership that I didn't approve. After contact with the bank, I

was credited back, and another card was issued

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