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Mgmt2002 Assignment

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Submitted By jcyy
Words 2887
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Jackie Chan z3456304
Jackie Chan z3456304
Topic: Southern Cross Health Systems
Topic: Southern Cross Health Systems
MGMT2002 Managing Business Communications

MGMT2002 Managing Business Communications

Tutor: Han Ayshan
Tutorial Time: Thursday 3pm-4pm
Completion Date: 25th September 2014
Word Count: 2420
Tutor: Han Ayshan
Tutorial Time: Thursday 3pm-4pm
Completion Date: 25th September 2014
Word Count: 2420

EXECUTIVE SUMMARY

The purpose of this report is to critically analyse the Southern Cross Health Systems case from a communication perspective, by identifying and discussing the relevant communication and ethical issues in the company. The results have shown that various communication flaws are present between the company’s three main employees: Bieber, Harris and Hirokawa. Firstly, research has shown that effective communication can be achieved through the appropriate choice of communication channels (Lengel 1983). However, Bieber and Harris are utilising the inappropriate channels, such as E-mails and SMS for unsuitable occasions, thus communication is undermined. Next, the report discusses the significance of nonverbal communication. Bieber and Harris have displayed various nonverbal cues, either consciously or unconsciously, to suggest their authority towards their colleagues. Furthermore, the report examines the problems during intercultural communication, with a particular focus on Hirokawa and Harris. Hirokawa is from a Japanese background, whilst Harris is from an African American background; therefore they belong to the different cultural dimensions of collectivism and individualism respectively. Additionally, the bribery actions of Bieber in the Chinese market can lead him to become an unethical communicator. Finally, the report concludes with recommendations made for the three employees. Bieber is

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