* Joe Student
MGMT 591
Dr. Bock
Course Project Outline

* I. Introduction
We have all shopped there, those stores that have huge lines and not enough cashiers on duty, although they have over 20 registers and only 7 are open, or worse stores that have no employee on sight for help when we have a question to ask. In order to be efficient, all stores need to have an adequate amount of staff working on all departments. However, this is not the case for most stores, in particular K-Mart. With nationwide store locations, K-Mart is one of America’s retail giants.
K-Mart Corporation a. Brief History

b. Brief Information
- Name
- Location, size
- Market segment (business line)
Essential issues * a. Black Friday - Dangers of large crowds, possible injury - Need better plan for massive crowds
Lack of Organizational Skills and Leadership Skills
Organizational Skills a. Staff * Small number of employees * Lack of training * Over worked b. Store
- Unattended departments
Leadership Skills a. Management b. Corporate
The Problem
Identifying the Problem
a. Employees
-Hiring
-Low staffing
-Efficiency
-High turnover
b. Customer
- Customer service (quick service)
Root of the Problem a. Store management b. Corporate

IV. Literature Review K-Mart History www.searsholdings.com/about/kmart/history.htm

CNN – Timeline for K-Mart money.cnn.com/2002/01/22/news/kmart_timeline * V. Analysis
Identified Problems
-Where did it originate?
- Attempt for resolution I. Solution
Feedback
-Customer surveys
- Employee surveys
Increase Staff * - Prepared employees
- More employees on weekends
Conclusion
There are times when stores have very slow days and other days when they are extremely busy. By having employees prepared to work when they are needed is one