Baruch College MGT 3121
Zicklin School of Business Fall 2015
Department of Management SERVICE OPERATIONS MANAGEMENT
CHAPTER 16: Managing Service Projects Using Fitzsimmons and Fitzsimmons Text 8th ed

1. (One Point) The critical path for a project with uncertain activity times is not known for certain until after the project is completed. (T or F) 2. (One Point) A project can be defined as a set of complex interrelated tasks with different requirements regarding activity time and resources, but with a high degree of repetitiveness. (T or F) 3. (One Point) Gantt charts fail to indicate the interdependence among project activities. (T or F) 4. (One Point) The critical path refers to the sequence of activities that represent the longest time path through a project network. (T or F) 5. (One Point) The term total slack refers to the amount of time an activity can be delayed without delaying the start of a subsequent activity. (T or F) 6. (One Point) It is possible to delay the start of a non-critical activity and, in the process, make a following activity critical. (T or F) 7. (One Point) List the four sequential stages of team development: ANSWER:

8. (One Point) Which one of the following is not a critical time estimate for a Beta distribution? a. optimistic time. b. pessimistic time. c. most likely time. d. expected time.

9. (One Point) The five functions of a manager are?
ANSWER:

10. (One Point) What would be a good mantra for a project manager? (It describes how a project Manager’s performance will be judged.)
ANSWER:

11. (Ten points) Critical Path Method Problem:

Schedule the following activities using CPM

Activity Immediate Predecessor Time (weeks)
O - 3
A - 1
B A 4
C O, A 8
D B 2
E C, D 5
F D 2