MGT 420
(Managing Quality in the Supply Chain)
Course Assignments Week 1- 5
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Week 1 Exit Assessment

Week 1 Individual Assignment; Role of Stakeholder Paper

Week 2 LT Assignment Part I; BJB Manufacturing Company Quality Management Initiative Proposal

Week 3 Individual Assignment; Theory Matrix

Week 4 LT Assignment; Part II & III BJB Manufacturing Company Quality Management Implementation Strategy

Week 5 Individual Assignment; Quality Management Organizations

Week 5 LT Assignment; Part IV: BJB Manufacturing Company Quality Management Supplier Alliance Metrics Report

MGT 420 Week 5 Final Examination (42 Multiple Choice)

MGT 420 Final Exam
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1) If you select a physician solely on the reputation of the physician, you are basing your decision of which of the following dimensions of service quality?
2) Which of the following is the most traditional definition of quality?
3) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities.
4) Which of the following is not an example of a strategic content variable?
5) The role of marketing in design has been to bring the voice of the __________ into the design process.
6) __________ is the process by which a leader influences a group to move toward the attainment of superordinate goals.
7) __________ are teams that work to improve processes and customer service.
8) All of the activities associated with developing a product from concept development to final design and implementation is known as:
9) A firm’s understanding of the customers, their needs, and their wants is referred to as:
10) __________ was widely accepted as the world’s preeminent authority on quality management prior