Expand view
Week Four: Knowledge Quiz
The questions are based on the readings for the week....your responses should be based on the text. 1) Define the following terms?
Performance appraisal system. A performance appraisal system is an integral employee practice of the macro human resources (HR) framework of an organization. It is a formal--and at times informal--and documented process of the performance of workers, professionals and other staff members of an organization. All professionally managed businesses and enterprises have performance appraisal systems to measure the intrinsic worth and work performance of employees and encourage, motivate and reward them based on their performances. Assessment centers are a method for assessing aptitude and performance; applied to a group of participants by trained assessors using various aptitude diagnostic processes in order to obtain information about applicants' abilities or development potential. Job rotation is the practice of transferring an employee from one work station or activity to another during the working day in order to add variety to a job: often used in assembly line work
2) Why are Action Plans important? An action plan is there to keep you focused on what’s happening through every phase and help you set and obtain your goals.
3) Define Management by Objectives (MBOs)? This is a personnel management technique where managers and employees work together to set, record and monitor goals for a specific period of time. Organizational goals and planning flow top-down through the organization and are translated into personal goals for organizational members. The technique was first championed by management expert Peter Drucker and became commonly used in the 1960s.
4) Define Total Quality Management (TQM)? Total Quality Management (TQM) is a comprehensive and
