MGT/521 Final Examination Study Guide

This study guide will prepare you for the Final Examination you will complete in Week Six. It contains practice questions, which are related to each week’s objectives. In addition, refer to each week’s readings and your student guide as study references for the Final Examination.

Week One: Constructing and Supporting an Argument

Objective: Identify channels for business communications.

1. An informal communication network is typically called a a. chat network b. chain c. contextual system d. X grapevine

2. Which channel of communication is lowest in richness? a. Video conferences b. E-mail c. X Memos and letters d. Telephone conversations

3. Jessica needs to describe her vision for an important ad campaign to three of the new team members. What should Jessica do? a. X Schedule a meeting b. Send an e-mail c. Write a memo d. Publish a formal report

Objective: Evaluate credibility and validity of sources of information.

4. Checking a book’s preface, reading a blurb found on a book jacket cover, and looking for thumbnail biographies at the beginning and end of a source of information are all part of a. evaluating style and tone b. X evaluating credentials c. evaluating currency d. evaluating biases

Objective: Develop effective arguments.

5. When you write a paragraph based on _____________, the topic sentence should clearly summarize the range of evidence you use a. deduction b. X induction c. synopsis d. analysis

Week Two: Values and Managing Others

Objective: Evaluate alignment of personal values and organizational values.

6. Which developmental method is useful for helping managers to understand their inner feelings and values? a. outdoor challenge programs b. X personal growth programs c. mentoring programs d. multisource