...Table des matières 1. Définitions : 4 1.1 Grands secteurs du marketing 4 1.2 02 grands types de marketing : 4 1.3 Notion de valeur – Marketing 5 2. Contexte, tendances et enjeux 8 2.1 Le « futur » du marketing 8 2.2 Nouvelles réalités : forces sociétales majeures 9 2.2.1 Nouvelles capacités des clients 10 2.2.2 Nouvelles capacités des entreprises 11 2.3 Evolution du marketing 11 2.3.1 Marketing 1.0 : ère industrielle 11 2.3.2 Marketing 2.0 : ère de l’information (fin 20e siècle) 11 2.3.3 Marketing 3.0 : new wave technology age 11 3. Appliquer les grands concepts du marketing 15 3.1 Intégrer la perception du client au sein de l’entreprise 15 3.1.2 Orientation client 15 3.1.3 Comment favoriser l’orientation client ? 16 3.1.4 SERVICE PROFIT CHAIN 16 4. La démarche marketing 18 4.1 les différentes étapes du système d’information stratégique 19 4.1.1 L’analyse de marché (Demande) 20 4.1.2 Le secteur 32 4.1.2.2 L’ A 36 4.1.3 Analyse du Macro environement 39 4.2 L’analyse interne (Str/Weak) 41 4.3 L’ Analyse SWOT 43 4.2 Le processus de décision 44 4.2.1 La segmentation 44 4.2.2 Le Ciblage 51 4.2.3 Le positionnement 53 4.2.4 Choix de la politique de marque 56 4.2.5 Le marketing Mix 57 6. Le marketing des services 64 6.1 The service GAP model (voir travail) 64 7. Les études marketings 66 7.1 Définition : 67 7.2 Définition du problème. 69 7.2.1 Approche de l’étude 71 7.3 Le design de l’étude 73 7.3.1...
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...Gabriel Péri Saint-Ouen Pont de Levallois Bécon Porte de Saint-Ouen Porte de Clichy Guy Môquet Brochant Jules Joffrin Esplanade de La Défense Europe Neuilly–Porte Maillot Belvédère Ternes Avenue Foch Miromesnil Saint-Philippe du-Roule 4 Suresnes Longchamp George V Kléber Franklin D. Roosevelt Victor Hugo Boissière Avenue Henri Martin Rue de la Pompe Alma Marceau Pont de l’Alma Grands Boulevards Réaumur Sébastopol Louvre Rivoli 5 La Muette Les Coteaux Passy Champ de Mars Tour Eiffel École Bir-Hakeim Militaire Avenue du Pdt Kennedy Dupleix Jasmin Les Milons Michel Ange Auteuil 6 Porte d’Auteuil Boulogne Jean Jaurès Parc de St-Cloud Avenue Émile Zola Église d’Auteuil Michel Ange Molitor Boulogne Pont de St-Cloud Bd Victor Porte de St-Cloud Musée de Sèvres Gare Montparnasse Port-Royal Edgar Quinet Raspail Pernety Convention Corvisart Cité Universitaire Porte de Versailles Suzanne Lenglen Parc des Expositions Porte d’Issy Porte de Vanves Brancion Georges Brassens Didot Malakoff Plateau de Vanves Corentin Celton Jean Moulin Montsouris Porte d’Orléans Stade Charléty Malakoff Rue Étienne Dolet Meudon sur-Seine Mairie d’Issy Issy Laplace Voltaire Porte de Montreuil Avron Rue des Boulets 8 Meudon–Val-Fleury Château de Versailles ...
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...8 Mai 1945 Stade Géo André Danton La Courneuve–8 Mai 1945 Maurice Lachâtre Drancy–Avenir Hôpital Avicenne Gaston Roulaud Escadrille Normandie–Niémen Stade de France Saint-Denis La Plaine Stade de France Porte de la Chapelle Fort d’Aubervilliers Aubervilliers–Pantin Quatre Chemins 2 Cergy Poissy St-Germain en-Laye Pont de Levallois Bécon Mairie de Clichy Porte de Clichy Brochant La Ferme Pantin Libération Hôtel de Ville de Bobigny Bobigny Pablo Picasso Jean Rostand Auguste Delaune 2 Simplon Lamarck Caulaincourt Abbesses Jules Joffrin Funiculaire de Montmartre Marcadet Poissonniers Château Rouge Barbès Rochechouart Marx Dormoy Porte de la Villette Corentin Cariou Crimée Anatole France Louise Michel La...
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...π Petite histoire de l’Inde, Alexandre Astier Comprendre l’hindouisme, Alexandre Astier Communiquer en arabe maghrébin, Yasmina Bassaïne et Dimitri Kijek QCM de culture générale, Pierre Biélande Le christianisme, Claude-Henry du Bord La philosophie tout simplement, Claude-Henry du Bord Comprendre la physique, Frédéric Borel Marx et le marxisme, Jean-Yves Calvez L’histoire de France tout simplement, Michelle Fayet QCM Histoire de France, Nathan Grigorieff Citations latines expliquées, Nathan Grigorieff Philo de base, Vladimir Grigorieff Religions du monde entier, Vladimir Grigorieff Les philosophies orientales, Vladimir Grigorieff Les mythologies tout simplement, Sabine Jourdain Découvrir la psychanalyse, Edith Lecourt Comprendre l’islam, Quentin Ludwig Comprendre le judaïsme, Quentin Ludwig Comprendre la kabbale, Quentin Ludwig Le bouddhisme, Quentin Ludwig Les religions, Quentin Ludwig La littérature française tout simplement, Nicole Masson Dictionnaire des symboles, Miguel Mennig Les mots-clés de la géographie, Madeleine Michaux Histoire du Moyen Âge, Madeleine Michaux Histoire de la Renaissance, Marie-Anne Michaux Citations philosophiques expliquées, Florence Perrin et Alexis Rosenbaum L’Europe, Tania Régin Histoire du XXe siècle, Dominique Sarciaux Citations de culture générale expliquées, Hélène Sorez et Jean-François Guédon QCM Histoire de l’art, David Thomisse Comprendre le protestantisme, Geoffroy de Turckheim Petite histoire de la Chine...
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...HISTORY OF FRANCE • 13th century Spreading the weight of vaults over a series of ribs, columns, and pilasters, Gothic architecture allows the dissolution of the wall. Windows in cathedrals and churches are filled with stained glass; the shimmering colored light transfigures the vast interiors. Depicting biblical stories, scenes from the lives of the saints, or single figures, stained-glass windows complement the sculptures on the exterior and the rites and ceremonies observed within. • 1209 The Albigensian Crusade is launched by Pope Innocent III with the help of Cistercian monks. While the original spark for this war springs from papal desire to extinguish the growing problem of heresy in the region surrounding Toulouse, the political struggle between the independent southern territories and lords from northern France, joined after 1226 by Louis VIII, plays itself out in a war. In 1229, Count Raymond VII of Toulouse, who had been Louis VIII's main adversary, is compelled to cede territory to the king's control. • ca. 1210–1250 Artists at Chartres install an elaborate and extensive program of stained-glass windows in the cathedral under construction there. In addition to religious and historical subjects, the intensely colored windows depict numerous scenes of tradespeople at work, including bakers, furriers, wheelwrights, and weavers. These tradespeople were likely contributors—through hefty taxes—to the construction of the church. • 1226 Louis IX (d. 1270), grandson...
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...THE B L A C K SWAN The HIGHLY I mpact IM of the PROBABLE Nassim Nicholas Taleb U.S.A. $26.95 Canada $34.95 is a highly improbable event with three principal characteristics: It is unpre dictable; it carries a massive impact; and, after the fact, we concoct an explanation that makes it appear less random, and more predictable, than it was. The astonishing success of Google was a black swan; so was 9 / 1 1 . For Nassim Nicholas Taleb, black swans underlie almost everything about our world, from the rise of religions to events in our own personal lives. A BLACK SWAN Why do we not acknowledge the phenomenon of black swans until after they occur? Part of the answer, according to Taleb, is that humans are hardwired to learn specifics when they should be focused on generalities. We concentrate on things we already know and time and time again fail to take into consideration what we don't know. We are, therefore, unable to truly estimate oppor tunities, too vulnerable to the impulse to simplify, narrate, and categorize, and not open enough to rewarding those who can imagine the "impossible." For years, Taleb has studied how we fool our selves into thinking we know more than we actually do. We restrict our thinking to the irrelevant and inconsequential, while large events continue to surprise us and shape our world. Now, in this reve latory book, Taleb explains everything we know about what we don't know. He offers...
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...1575 ESSAYS by Michel de Montaigne translated by Charles Cotton I. OF CUSTOM, AND THAT WE SHOULD NOT EASILY CHANGE A LAW RECEIVED. HE seems to have had a right and true apprehension of the power of custom, who first invented the story of a countrywoman who, having accustomed herself to play with and carry, a young calf in her arms, and daily continuing to do so as it grew up, obtained this by custom, that, when grown to be a great ox, she was still able to bear it. For, in truth, custom is a violent and treacherous schoolmistress. She, by little and little, slily and unperceived, slips in the foot of her authority, but having by this gentle and humble beginning, with the benefit of time, fixed and established it, she then unmasks a furious and tyrannic countenance, against which we have no more the courage or the power so much as to lift up our eyes. We see her, at every turn, forcing and violating the rules of nature: "Usus efficacissimus rerum omnium magister." I refer to her Plato's cave in his Republic, and the physicians, who so often submit the reasons of their art to her authority; as the story of that king, who by custom brought his stomach to that pass, as to live by poison, and the maid that Albertus reports to have lived upon spiders. In that new world of the Indies, there...
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...Social Change and Modernity Edited By Hans Haferkamp and Neil J. Smelser UNIVERSITY OF CALIFORNIA PRESS Berkeley Los Angeles Oxford © 1992 The Regents of the University of California INTRODUCTION Hans Haferkamp and Neil J. Smelser Haferkamp is grateful to Angelika Schade for her fruitful comments and her helpful assistance in editing this volume and to Geoff Hunter for translating the first German version of parts of the Introduction; Smelser has profited from the research assistance and critical analyses given by Joppke. 1. Social Change and Modernity Those who organized the conference on which this volume is based—including the editors— decided to use the terms "social change" and "modernity" as the organizing concepts for this project. Because these terms enjoy wide usage in contemporary sociology and are general and inclusive, they seem preferable to more specific terms such as "evolution" "progress," "differentiation," or even "development," many of which evoke more specific mechanisms, processes, and directions of change. Likewise, we have excluded historically specific terms such as "late capitalism" and "industrial society" even though these concepts figure prominently in many of the contributions to this volume. The conference strategy called for a general statement of a metaframework for the study of social change within which a variety of more specific theories could be identified. 2. Theories of Social Change Change is such an evident feature of...
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...2012 Doing business in a more transparent world C O M PA R I N G R E G U L AT I O N F O R D O M E S T I C F I R M S I N 1 8 3 E C O N O M I E S © 2012 The International Bank for Reconstruction and Development / The World Bank 1818 H Street NW Washington, DC 20433 Telephone 202-473-1000 Internet www.worldbank.org All rights reserved. 1 2 3 4 08 07 06 05 A copublication of The World Bank and the International Finance Corporation. This volume is a product of the staff of the World Bank Group. The findings, interpretations and conclusions expressed in this volume do not necessarily reflect the views of the Executive Directors of The World Bank or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. Rights and Permissions The material in this publication is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. The World Bank encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly. For permission to photocopy or reprint any part of this work, please send a request with complete information to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; telephone: 978-750-8400; fax: 978-750-4470; Internet: www.copyright.com. All other queries on rights and licenses, including subsidiary rights, should be addressed to the Office of the Publisher, The World Bank, 1818...
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...Bloom’s Classic Critical Views W i l l ia m Sha k e Sp e a r e Bloom's Classic Critical Views alfred, lord Tennyson Benjamin Franklin The Brontës Charles Dickens edgar allan poe Geoffrey Chaucer George eliot George Gordon, lord Byron henry David Thoreau herman melville Jane austen John Donne and the metaphysical poets John milton Jonathan Swift mark Twain mary Shelley Nathaniel hawthorne Oscar Wilde percy Shelley ralph Waldo emerson robert Browning Samuel Taylor Coleridge Stephen Crane Walt Whitman William Blake William Shakespeare William Wordsworth Bloom’s Classic Critical Views W i l l ia m Sha k e Sp e a r e Edited and with an Introduction by Sterling professor of the humanities Yale University harold Bloom Bloom’s Classic Critical Views: William Shakespeare Copyright © 2010 Infobase Publishing Introduction © 2010 by Harold Bloom All rights reserved. No part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval systems, without permission in writing from the publisher. For more information contact: Bloom’s Literary Criticism An imprint of Infobase Publishing 132 West 31st Street New York NY 10001 Library of Congress Cataloging-in-Publication Data William Shakespeare / edited and with an introduction by Harold Bloom : Neil Heims, volume editor. p. cm. — (Bloom’s classic critical views) Includes bibliographical references...
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...The Three Musketeers by Alexandre Dumas A Penn State Electronic Classics Series Publication The Three Musketeers by Alexandre Dumas is a publication of the Pennsylvania State University. This Portable Document file is furnished free and without any charge of any kind. Any person using this document file, for any purpose, and in any way does so at his or her own risk. Neither the Pennsylvania State University nor Jim Manis, Faculty Editor, nor anyone associated with the Pennsylvania State University assumes any responsibility for the material contained within the document or for the file as an electronic transmission, in any way. The Three Musketeers by Alexandre Dumas, the Pennsylvania State University, Electronic Classics Series, Jim Manis, Faculty Editor, Hazleton, PA 18201-1291 is a Portable Document File produced as part of an ongoing student publication project to bring classical works of literature, in English, to free and easy access of those wishing to make use of them. Cover Design: Jim Manis; sketch of Dumas in 1869, French artist Copyright © 2000 The Pennsylvania State University The Pennsylvania State University is an equal opportunity university. Alexandre Dumas The Three Musketeers by Alexandre Dumas [Pere] AUTHOR’S PREFACE IN WHICH IT IS PROVED that, notwithstanding their names’ ending in os and is, the heroes of the story which we are about to have the honor to relate to our readers have nothing mythological about them. A short time ago...
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...62118 0/nm 1/n1 2/nm 3/nm 4/nm 5/nm 6/nm 7/nm 8/nm 9/nm 1990s 0th/pt 1st/p 1th/tc 2nd/p 2th/tc 3rd/p 3th/tc 4th/pt 5th/pt 6th/pt 7th/pt 8th/pt 9th/pt 0s/pt a A AA AAA Aachen/M aardvark/SM Aaren/M Aarhus/M Aarika/M Aaron/M AB aback abacus/SM abaft Abagael/M Abagail/M abalone/SM abandoner/M abandon/LGDRS abandonment/SM abase/LGDSR abasement/S abaser/M abashed/UY abashment/MS abash/SDLG abate/DSRLG abated/U abatement/MS abater/M abattoir/SM Abba/M Abbe/M abbé/S abbess/SM Abbey/M abbey/MS Abbie/M Abbi/M Abbot/M abbot/MS Abbott/M abbr abbrev abbreviated/UA abbreviates/A abbreviate/XDSNG abbreviating/A abbreviation/M Abbye/M Abby/M ABC/M Abdel/M abdicate/NGDSX abdication/M abdomen/SM abdominal/YS abduct/DGS abduction/SM abductor/SM Abdul/M ab/DY abeam Abelard/M Abel/M Abelson/M Abe/M Aberdeen/M Abernathy/M aberrant/YS aberrational aberration/SM abet/S abetted abetting abettor/SM Abeu/M abeyance/MS abeyant Abey/M abhorred abhorrence/MS abhorrent/Y abhorrer/M abhorring abhor/S abidance/MS abide/JGSR abider/M abiding/Y Abidjan/M Abie/M Abigael/M Abigail/M Abigale/M Abilene/M ability/IMES abjection/MS abjectness/SM abject/SGPDY abjuration/SM abjuratory abjurer/M abjure/ZGSRD ablate/VGNSDX ablation/M ablative/SY ablaze abler/E ables/E ablest able/U abloom ablution/MS Ab/M ABM/S abnegate/NGSDX abnegation/M Abner/M abnormality/SM abnormal/SY aboard ...
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