CHAPTER 1: 1. A systematic grouping of people brought together to accomplish some specific purpose is call a(n): ______
B: Organization 2. Common characteristics that are found in every organization include the following except for:
A: it has been organized by a union. 3. Titles of typical top management positions include the following EXCEPT:
D: district manager 4. Organizations develop a systematic structure that defines the various roles of members. This may include the following EXCEPT FOR:
E: creating informal cliques. 5. The Taft-Hartley Act started that any person who can do which of the following is a supervisor?
A/ Lay off
B/ Hire
C/ Suspend
C/ Transfer
E/ All of the above 6. Organizations may be divided in the following distinct levels EXCEPT FOR:
B: board of directors 7. The controlling function includes all of the following EXCEPT FOR:
D: resolving conflicts among members. 8. The bottom level in the pyramid is occupied by:
E: operative employees 9. As the role of coach, the supervisor is expected to:
A: know how to listen to, guide, train, and assist. 10. Individuals who reflect a group of people responsible for establishing the organizations overall objectives and developing the policies to achieve these objectives are called:
D: top-level managers 11. The management function which involves monitoring activities to ensure that targets are being met is called _______
A: controlling 12. Another way to think of supervisors are:
E: first-level managers 13. Even though supervisors may perform operative tasks, they are still part of management. This was made clear by the passing of the:
E: 1947 Taft-Harley Act 14. The process of getting things done, effectively and efficiently, through and with other people is called: B: management 15. In management the term representing the primary