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Midsouth Chamber of Commerce

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Submitted By stephanieb721
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Abstract
Midsouth Chamber of Commerce (MSCC) was created to benefit businesses within the Midsouth region. With Jack Wallingford as president MSCC became the most powerful advocacy organization in the area during the late 1980s. As the use of computer technology increased they quickly recognized the need to use technology to harness the power of information they kept. The transition of acquiring a new operation system is outline in this report.

Context
In writing this report on the challenges of implementing a new operational system I hope to have a better understanding of maintaining documentation and organizational structure
Introduction
The Midsouth Chamber of Commerce case is about the complexities when implementing a new technology system and the challenges when technology systems fail.

Issues and Questions http://www.scribd.com/doc/188061109/Dag294WA1 1. Who are the key players in the case and what are their respective roles?

* Leon Wallingford – President of MSCC * Simon Kovercki – System Analyst * Leon Lassiter – VP Marketing and Membership Sales * Jeff Hedges – VP Public Finance and Computer Operations * Greg Grinder – President of Uni-Track

2. Describe whether Unitrack acted responsibly.

Unitrack’s software corporation acted responsibly. They designed a software program for which was purchased by MSCC. When it was recognized that this software wasn’t performing to the customer satisfaction Ginder was willing to make changes to certain aspects of the software without rewriting major portions (Brown).

3. How much is Kovecki to blame for this situation?

Kovecki, played a key part for implementing the Uni-Track however he lacked experience and struggled to learn how the mechanics of the new system for which there was no documentation.

4. What did you learn about the problems in adopting new

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