It's Getting Hot at Shannon's Pizzeria
Mini Case Analysis

Mohamed Al-Balawi
Ryerson University
CMHR505
22/05/2015

In any organization or business, there must be a constant structure of hierarchy and a recognized division of labour to maintain consistency and fluidity without the concern for internal turmoil within layers of that organization. This is not the circumstance we see here at Shannon’s Pizzeria. Shannon FitzRandolph may boast an appreciable degree and an impressive resume, but her business could collapse if she does not restructure the organization. Every business needs to divide the work to employees who are specialized or trained to perform that job. The division of labour is necessary to provide efficient results to that business. If you hire a car mechanic to bake your bread every morning, you may not reach your desired results. At Shannon’s Pizzeria, you do not need a high degree of expertise to bake pizzas or manage the store. Even if all employees have equal training, it does not mean you will realize the same performance and reach the same results.
There is a structure that exists at Shannon’s Pizzeria, and it is that of a formal hierarchy. Shannon does the ethically correct thing by hiring students to be her employees. Her managers are also of a young age that worked their way up from being a day-shift employee, with no training or education necessary to be promoted. That is where the problem lies. Shannon does not have a constant structure of hierarchy and a recognized division of labour. This could be because of the unsuitable relationship between the employees she hired and their characteristics. Many businesses probably do not want students or young inexperienced persons to manage their business. Shannon did not find or train adequate managers to manage her store when she is not available. The employees do not see a distinction