Minit-Lube 1. The mission of Minit-Lube is to provide quick, reliable, and thorough services in a customer pleasing environment while maintaining a competitive low cost to customers. 2. Minit-Lube’s operation strategy provides a competitive advantage based on the ten strategic OM decisions in the following manner: 1. Goods and service design: Services include fast oil change, interior cleaning and lubrication to three vehicles at a time. 2. Quality: Quality exceeds normal expectations by utilizing Minit-Lube trained professionals who are neatly dressed in uniforms and respond quickly. 3. Process and capacity design: Three employees work in unison to accomplish the mission. 4. Location selection: Clean environment with white painted buildings and landscaping provide a customer inviting location. 5. Layout design: Design maximizes ability to work efficiently with fast response times by utilizing three personnel per vehicle. The building allows three vehicles at a time maximizing on profit while maintaining the mission. 6. Human resources and job design: Well trained employees who have graduated from Minit-Lube training schools who work together to provide fast and thorough services while maintaining a low cost to customers. 7. Supply-chain management: not mentioned in article 8. Inventory: not mentioned in article 9. Scheduling: Oil changes services provided in the least amount of time (10 minutes) in order to meet customers demanding schedules while maximizing profit. 10. Maintenance: not mentioned in article. 3. It is likely that Minit-Lube has increased productivity over its more traditional competitors as it has studied and implemented ways to provide this services in the least amount of time needed. Productivity can be measure by the time needed to move cars in and out of