...CRM at Minitrex Wilmington University IT Policy and Strategy CRM at Minitrex CRM is nothing but customer relationship management. CRM is very important and essential in an organization for its development. The main idea of CRM is relationship with customers. A good organization will maintain the customer’s information in healthy way, which will help them to develop a good relationship with customers and for good sales & marketing of the products. Today with the development and growth in internet, the customer services has also taken new dimensions. They have focused on new ideas and increased customer retention rates in order to growth in the market. The customer’s interaction is done from any where in the world and at any time. The main goal of the customer relationship management system is to locate and know good customers, develop good relationship them, and improve the value of the customer by the best customers, improve the relationship with the customer, and thereby maximize the value for the customer by keeping them (Mishra A, Mishra D, 2009). In Minitrex there are four important systems, customer contact system this system is generally maintained by the sales executives for maintaining customer’s data, schedules appointment and used to develop new leads. The customer contact system is main area and utility for developing the information in the insurance and financing fields (Heller K, 2012). In Minitrex Mariella Hopkins team’s application development...
Words: 800 - Pages: 4
...CRM at Minitrex Surendra Garapati Wilmington University Customer Relationship Management: Customer Relationship Management is well known for practices and technologies that any organization will use to improve and investigate, for developing business relationships with customers and helping with customer maintenance there by driving to sales growth. This system is used to obtain information about the customers that are involved in the company relationships. That would include the company’s website, telephone, live chat, direct mail, and online networking. CRM network will also give detailed information on customer’s personal information, purchase history, intentions to buy and interests. CRM assists in figuring out and rewarding the most beneficial consumers. CRM is defined as a combination of consumer maintenance along with devotion standards, along with facts foundation programming. Businesses can have preferred to preserve contacts with new clients, maintain these people and create a long-run, loyal human relationships. Before existence of database system, following human relationships together with numerous consumers had been nearly extremely hard. data base today, assists in amassing consumer details, comply them for particular marketing and promotion activities. CRM is much more needed to business in competition with bigger opposition. Diverse companies have got various assumptions on CRM. CRM utilizes recruiting human resources and it also services in organization...
Words: 906 - Pages: 4
...WILMINGTON UNIVERSITY COLLEGE OF TECHNOLOGY SYLLABUS FACULTY MEMBER: Patrick Deely TERM: COURSE TITLE: IT Policy & Strategy COURSE NUMBER: IST.7100 TEXTBOOK: TITLE: IST 7100: IT Policy and Strategy, Wilmington University AUTHOR: Pearson Custom Library If you would like more precise information regarding the textbook(s) for this class, please visit the bookstore website at http://www.wilmcoll.edu/bookstore METHOD OF CONTACT: PREREQUISITE: IST7000, IST7020, IST7040, IST7060 All courses are open to students from all divisions. Only where a course is preceded by an introduction course is there a need to observe a prerequisite. However, students might benefit from prior knowledge on some of the courses, and this is given as the content found in your course catalogue by course code. I. COURSE DESCRIPTION The focus of this course includes: 1) The top management’s strategic perspective for aligning competitive strategy, core competencies, and information systems; 2) The development and implementation...
Words: 1426 - Pages: 6
...Data Management Project – Pharmacy Management System Requirement Analysis Background At the pharmacy centre of Queens Hospital, New York, pharmacists dispenses the drugs prescribed by the physician to the patients. These drugs were prescribed by the physician in written prescription form. All the prescriptions along with the dispensing information were maintained in the form of written records. These written records were used to track the medical history of the patients. It was very difficult to maintain these details in the form of written records and retrieve them whenever needed. So, the Queens Hospital officials contacted us to give a proposal for work to be done on an electronic database. On December 5 2014, a meeting was held with the health care professionals of Queens Hospital. During the meeting we were able to obtain enough information to provide the health care professionals of Queens Hospital with a Requirements Document. This document outlines the user requirements for a proposed electronic pharmacy records tracking system. Requirements General Constraints, Assumptions, Dependencies, and Guidelines The following items present the general constraints, assumptions, dependencies, and guidelines that are required upon the implementation of the electronic pharmacy record database. * A general knowledge of basic computer skills is necessary to use this product. * Most of the times health care professionals doesn’t have core knowledge on computers. So...
Words: 3164 - Pages: 13
...Dynamics CRM CASE 2 VIDEO CASE Systems SUMMARY: Evolution Homecare used Microsoft Dynamics CRM to improve delivery of its home health services. Benefits have included productivity improvements, enhanced inventory management, better resource planning, and more effective reporting. L= 5:14 URL http://www.youtube.com/watch?v=JgCz9tfcXV0 CASE For people with serious illnesses, many procedures must be performed in medical facilities like hospitals and skilled nursing homes. But it is also possible to deliver medical-related services in a home setting using a home health-care service. In most cases, it is much more economical to be treated at home, and recent studies show that patients receiving healthcare services who are surrounded by their family and friends make faster progress. Home health care may include skilled nursing in addition to speech, occupational and physical therapy. It also includes monitoring the patient’s prescriptions and sometimes assistance with household chores. In the United Kingdom, Evolution Homecare is a leading provider of home health-care services, with special expertise in the supply and administration of critical medicines to patients in their homes. Evolution Homecare is part of the Celesio Group, which is one of the leading trading companies and service providers within the pharmaceutical market worldwide. The company services the entire United Kingdom. continued Chapter 9 , CASE 2 EVOLUTION HOMECARE AND MICROSOFT DYNAMICS CRM 2 Evolution’s...
Words: 941 - Pages: 4
...Table of Contents Section Title of Section Page(s) I. Executive Summary 2 II. Brief History of Microsoft Corporation 2 III. History of Microsoft Customer Relationship Management Software 3 A. Timeline 3 B. Additional Information on MS-CRM Dynamics 2011 3 IV. Common Business Issues 3-6 V. Proposed Solution 6-7 VI. Recommendations for Executive Committee 7-8 VII. Attachments 8-15 A. References 8-9 B. Supplemental Materials 9-15 I. Executive Summary Especially true in today’s global economy, time is money and cost is the most volatile aspect of management. Efficient software solutions are an integral aspect of forward-thinking organizational management. The top competitors to Microsoft in the Customer Relationship Management (CRM) sector are Oracle and SalesForce.com. This document will analyze deploying Microsoft’s CRM solutions in any company wishing to maintain a competitive advantage in the current economy and technological realm. II. Brief History of Microsoft Corporation As can be read in an analytical Excel document we created in August of 2011: In 1975, Gates and Allen form a partnership called Microsoft. Like most start-ups, Microsoft begins small, but has a huge vision—a computer on every desktop and in every home. In June 1980, Gates and Allen hire Gates’ former Harvard classmate Steve Ballmer to help run the company. Starting with a new operating system named "MS‑DOS," their hard work revolutionized daily office work into what will eventually...
Words: 1509 - Pages: 7
...ProLiant ML350 GEN 8 B. 140 HP Z230 Workstation Computers C. 12Motorola Mc9190-Z RF10 Readers II. Software and Applications A. Microsoft Dynamics AX (ERP) B. Microsoft Dynamics CRM (CRM) C. PBL Scorecard (DSS) III. Security A. Wireless MAC Authentication B. IDS C. Network Access Control (ADS) Riordan needs to ensure that the new system integrates procedures for collecting, storing, maintaining, retrieving and validating data that flows in the organization. The proposed system will streamline departmental procedures and actions while keeping accurate data from the warehouse, personnel, payroll, HR, and all other departments. I am proposing that we replace the existing servers at all four locations and install 3 HP ProLiant ML350 GEN8’s at each location. One server at each location will be used as a backup in case of outages or maintenance. We will also replace all of the end user desktops with HP Z230 workstation computers. This will ensure that everyone will be using the same hardware and software to simplify training and repairs by the IT department. We will also be purchasing 12Motorola Mc9190-Z RF10 Readers for the warehouse and shipping departments as well as Android based tablets for traveling sales people. Our software choice will be a Microsoft packages. There is a separate package for our CRM and ERP. We will also implement a DSS system provided by PBL...
Words: 433 - Pages: 2
...CRM AT MINITREX IST 7100 Deepika Ettem Wilmington University Table of Contents Introduction..4 Background……………………………………………………………………………………4 Four key systems at Minitrex………………………………………………………………… 5 Recommendations……………………………………………………………………………..7 Conclusion……………………………………………………………………………………..8 References……………………………………………………………………………………..9 Table of Contents Fig 3.1 Information Flows…………………………………….....……...…………….5 CRM AT MINITREX Introduction Customer Relationship Management (CRM) is an IT organization which main motto to gather more information about the customer requirements and to increase Business by rectifying defaults of the organization by satisfying customers. The business improvement it’s all depending on the sales, marketing and management of finances. When customer believes either the organization or sales person it only works out with maintain relationships with customers by adding new customers to the company. To increase the customers first should gather the information of drawbacks and in which services the customers are uncomfortable. It helps in marketing and sales department to sell the company’s products with good communication. Background Georges Degas is the director of sales at Minitrex. It is the company which is based...
Words: 1210 - Pages: 5
