1. Define the term knowledge worker. “Who coined the term?
Peter Drucker coined the term knowledge worker in the 60s and it means professionals who are relatively well educated and who create modify and synthesize knowledge as a fundamental part of their jobs.

2. Describe and contrast the economic, cultural, and technological changes occurring in the digital world.
The digital world has changed everything, economically, culturally and technologically. The changes have been remarkable. For example, the most well paid people are knowledge workers. In addition, the technology has advance at an incredible pace. For example, the computers, the cloud in which you can save any info, outsourcing, etc. culturally beacause the world thinks different, the cultural barriers have changed and the world is becoming smaller.

3. List the 10 factors that led to globalization 3.0 * The fall of berlin wall * The release of the netscape web browser * Work flow software * Uploading * Outsourcing * Offshoring * Supply chaining * Insourcing * Informing * The steroids

4. Describe work flows software. How did this technology drive the flattening of the world

Is the variety of software applications that allow for software-to-software interactions. (allowed different companies all over the world to communicate between them)

5. Compare outsourcing offshoring and offshore outsourcing.

* Outsourcing is the moving of business processes or task (such as accounting or security) to another company * Offshore outsourcing is the oursource business processes on a global scale for example outsource customer service functions such as call centers * Is fucntions by the same company in another countries (a company have a branch in rusia by the availability of highly skilled people.

6. Describe insourcing and provide