MIS 3210
Case Study Questions

1. What happened when the situation progressed and/or the proposed plan went into effect?
Apparently, the event didn’t go as planned. All the citizens of New York were startled by the low altitude flyovers. The unannounced fly-over brought back memories of 9/11. The 911 and 311 phone lines were flooded. That took away from real emergencies but the communities didn’t know what was going on.
2. Critique the implementation process. If there were problems, how would you characterize them? A coordination issue? A communication issue? Something else?

The plans were made right but the communication process was totally wrong. The lack of communication threw the whole process off. Everybody in New York should had known about the fly-over days prior to the event actually happening. The personnel that worked at the White House didn’t even know including Jim Messina or Robert Gibbs. Even if the citizens had found out late, Caldera could had ran it across the New York television channels all morning or aired it on the radio stations.
3. What is your take-away from this analysis? In other words, what would you say is the “moral of the story”?

The moral of the story is communication is a key part to success regardless if it is in planning an event, running a business or even in personal relationships. If communication is lacking then the whole project or mission will fall apart in the end.
4. Think “big picture”. In the broadest sense, who is the “hosting” organization (company, school, government agency) having the situation/dilemma? What would you say is that organization’s mission? Does the approach that the players appear to be taking to address the problem align with the mission of the organization?
Everybody involved in the planning of the fly-over is to blamed. The main person or organization responsible is Col. Turner and the PAG. The flyover was part of their mission because that is what the company does. The PAG did everything right but they should had made sure everybody had known regardless if people wasn’t responding to their emails.