...Implementing Management Information System to Improving Profit, Efficiency and Customer Satisfaction for the Small Restaurant Business Hillery Jenkins Managerial Applications of Information Technology – MIS 535 DeVry University, Keller Graduate School of Management Professor Tony Beard January 18, 2014 Table of Contents Subject of Course Project ……………………………………………………………… 3 Business Problem Stated ……………………………………………………………...3-4 Name of Organization ……………….…………………………………………….……4 Proposed Solution………….. ………………………………………………………..4-5 General Benefits………… ………………………………………………………......... 5 Audience………………………………………………………………………………..5 Subject of Course Project Josephine’s Soulfood Cuisine is an independently owned restaurant located in Chicago, Illinois. It was established in 2006 and is owned by Helen O’Massey-Hill. With a history as a restaurateur and in honor of her African American heritage, Mrs. Hill named the restaurant after her great- great grandmother. The menu consists of well thought out entrees that top out at $24.95. Business Problem Stated Restaurants are built of complex systems for buying, storing, preparing and selling food. The business problems to be solved will include a restaurants need to improve operation efficiencies, reduce cost, decrease customer wait and sit times, increase customer satisfaction, and have real-time performance monitoring. Although Josephine’s Soulfood Cuisine has received press accolades, there business...
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...Kelsey Campbell Course Project Proposal Managerial Application of Information- Technology MIS 535-60533 Using Mobile Devices to Improve Competitive Marketing Positioning I believe that the most innovative approach to coupling the use of mobile devices with Social Media will give online marketers better marketing positioning and improved competitiveness. The moving market of online shopping is currently dominated by a handful of names including Amazon, Apple, eBay, Google, and a splash of Yahoo. My approach is somewhat bias, as I am interning for eBay this summer with the Social Media team. However, I think that the information I gain through my intern project, and this class project will be legitimized, because it is an objective that I am, in real time, working to execute. (Ken Laudon and Jane Laudon. Management Information Systems, 12/e for DeVry University, 12th Edition.Bookshelf. Web. 22 July 2013) The problem is that although 66% of small business owners use mobile technology for their business (http://news.constantcontact.com/sites/constantcontact.newshq.businesswire.com/files/research/file/Mobile_Tech_Pulse_slidedeck_FINAL_3.pdf), it is still somewhat difficult to track in terms of actual correlated return and mobile friendly platforms all around. Social Media, according to Constant Contact, leads in mobile technology use at 73% while e-mail marketing follows at 71%. With better e-mail platforms being introduced such as @gmail, which virtually eliminates any...
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...Massogona Doumbia January 19th 2015 MIS 535 Week 2: Project proposal Use of CRM Technology to increase the efficiency of customer service associates at Pnc Bank Professor: Stephen Wheeler Pnc Bank is a financial institution that has been in business for a little over one hundred and sixty years and is expanding rapidly. The company was created to provide its clients with great service and powerful financial expertise to help them meet their financial goals. Over the past decades, the company has been able to provide excellent financial assistance and was able to create different checking and savings accounts to best fit its customers’ needs. Pnc bank over the past few years has been among the first five banks in the United States and is on the right track for rapid growth. Its Headquarter in Pittsburg, PA, and has more locations opening throughout...
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...Course Project By MIS 535-Managerial Applications of Information Technology Professor Daneshi 20 August 2013 Contents Abstract 3 Brief Company Background 4 Discussion of Business Problems 5 High Level Solution 6 Benefits of solving the problem 7 Business/technical approach 8 Business process changes 9 Technology or business practices used to augment the solution 10 Conclusions and overall recommendations 11 High level implementation plan 12 Summary of Project 13 References 14 Appendices 15 Abstract This project deals with transitioning the awards system for the United States Navy from a handwritten system of processing and filing, to an electronic system of processing and record keeping. This process would eliminate weeks of back and forth between originators and approving officials thus shortening the time between submission and approval of the award for the service member. Brief Company Background (Navy, 2013)The following chart presents an overview of the organization of the Department of the Navy. The U.S. Navy was founded on 13 October 1775, and the Department of the Navy was established on 30 April 1798. The Department of the Navy has three principal components: The Navy Department, consisting of executive offices mostly in Washington, D.C.; the operating forces, including the Marine Corps, the reserve components, and, in time of war, the U.S. Coast Guard (in peace, a component of the Department of Homeland Security); and...
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...Executing A Customer Relationship Management (CRM) System for Improved Sales and Customer Relations Managerial Applications of Information Technology – MIS-535-18378 Keller Graduate School of Management February 22, 2015 Abstract Review of Albright, Inc. customer service sales systems indicated that the company’s sales are down due to the lack of efficient databases to understand the customer life cycle. Albright, Inc. sales religious interdenominational Christian publications through customer service telephone centers and retail outlets. Customer interactions and data sales are recorded through several systems that are not integrated and are difficult for the sales force to access. The company is in need of a solution to increase sales revenue with declining sales and expand it market presence. A database system is needed that will help to analyze relevant customer data quickly for increased sales opportunities. This will also provide a competitive position in the market place for a larger share of the market. After careful review of stated requirements three Customer Relationship Management (CRM) vendor systems are being suggested based on analysis of the cost and benefits to be achieved with automating the customer sales processes for both the customer service center and retail outlets. The key strategic factors that will impact Albright, Inc. future sales growth and market presence is a robust system that will streamline...
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...Mis-535 Course Project Proposal Devry University Keller Graduate School of Management Implementing a CRM System into the Hospitality Industry By Submitted in Partial Fulfillment of the Course Requirements for: Managerial Applications of Information Technology MIS-535-12777 Professor Flores Table of Contents Abstract 3 Company Information 4 Business Problem 4 High Level Approach 5 Benefits of Solving Problem 6 Business/Technical Approach 7 Business Process Changes 8 Technology Solution 9 Conclusion 10 High-level Implementation Plan 11 Summary 12 References 13 Abstract Diamond Cluster Entertainment is trying to build a solid relationship with their loyal customers. For the past few year customer satisfaction have declined significantly which caused profits and competitiveness to decrease significantly. In order to increase customer satisfaction a customer relationship management (CRM) system must be implemented. Salesforce Platform is an award winning cloud based CRM system that is used in sales and marketing departments throughout the world. With this cloud based platform critical data can be accessed at all times on any device which makes it easier to connect with customers. This system offers lots of features like contact management, social intelligence, and opportunity management which will boost competitiveness and productivity of the organization. An added bonus with this system is the ability to create a custom app that can be downloaded and accessed...
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...DeVry University Keller Graduate School of Management Creating a Database for Storing and Managing Church Members’ Record for R.C.C.G. Heaven’s Gate Gbolade O. Soneyin gsoneyin@my.keller.edu (770) 598-5006 MIS-535-18371 Managerial Applications of Information Technology Professor Tanya Cannon Thursday, February 12, 2015 Table of Contents Subject of Course Project 3 Business Problem Stated 3 Name of the Organization 3 Proposed Solution 3 General Benefits 4 Audience 4 References 5 Abstract To help Heaven’s Gate move away from tracking its members on spreadsheets and paper, move to a database application that will not only track members, but also track department activities, members contributions, and do it all via the least economically, but yet effective, easily accessible and requiring limited technical or IT expertise to maintain. Keywords: RCCG, Database, Church, Heaven’s Gate, Application, Church Management Company Background Heaven’s Gate is one of many parishes of the Redeemed Christian Church of God (RCCG), headquartered in Lagos, Nigeria; finding out exactly how many parishes of the church existed was next to impossible. In her well-detailed article on the church, Olufunke Adeboye wrote about the church from 1952-2005. Founded by Josiah Olufemi Akindayomi in 1952, after receiving vision to write down the church’s name on a wooden board, this despite the fact the man was unschooled at the time; he cannot read nor know how to write. After writing...
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...Securing Data and Infrastructure in a Cloud Computing Environment at Mobile Insurance Corporation Carrie Miller Managerial Applications of Information Technology – MIS 535 DeVry University, Keller Graduate School of Management April 13th, 2010 Contents Abstract 3 Company Background 3 Business Problem(s) 4 High Level Solution 5 Benefits of Solving the Problem 5 Business Process Changes 6 Technology or Business Practices Used to Augment the Solution 8 Conclusions and Overall Recommendations 8 High-level Implementation Plan 9 Summary of Project 9 Abstract With the company moving to Cloud Computing we need to determine a solution to keep our Customer data and our Business information secured. Company Background Mobile Insurance Corporation (Mobile One) is a Technology Protection Company. First and foremost we are a Cell Phone Insurance provider. This means we provide rapid replacement coverage, device location and data management tools, along with ongoing live tech support to care for your privacy, productivity, socializing and even entertainment. The second thing that we offer is home-product protection. Home-product protection is repair and replacement coverage for all things electronics, from appliances to treadmills, and tablets to TVs. Our main headquarters is located in Nashville but we have offices all over the globe. We have offices in San Francisco, San Mateo, Houston, Canada, New Jersey, Kansas City, Dallas, Atlanta, and Sterling....
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...Managerial Applications Of Information Technology (MIS 535) Course Project Proposal Integration of VoIP Services and Computer-Assisted Language Learning (CALL) Software for Real-Time Coaching Submitted by: Group – B Jeffrey Ortiz, Group Leader Abdul Raheem Mohammed Md Abdullah Al Mamun Roushan Chowdhury Nigat Rahinour Khan Mohammed Rahman Faculty: Sunil Samanta Table of Contents Contents Abstract 2 Company Background 3 Business Problem 4 High Level Solution 5 Benefits of Solution 6 Revenue from New Translation Department 7 Cost Reduction 7 Financial Benefit Analysis: 8 Business Process Changes 10 Technology Used 11 High-Level Implementation Plan 12 Summary, Conclusions & Recommendations 13 References 15 Abstract The main objective of this project is to propose a technological solution which will provide Rosetta Stone Inc. a platform where it can be not only a High Performance Organization but also an organization which can lead the industry of language learning to another level. The objective is to create a new bit of software based on VoIP and Video Conferencing for the tutors and students to interact in a live session. The project is focused on the Research and Development Department of Rosetta Stone Inc. where the new service will be developed. Implementation of this service will require the use of relational database management system (RDBMS) in a cloud. The intent is to use PostgreSQL, an open-source database which is...
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...| Fall 2014 | MIS 535 | small business consultation on the implementation of a Contact resource management (CRM) system | | Table of Contents I. Abstract II. Brief Company background III. Discussion of business problem IV. High level solution V. Benefits of solving the problem VI. Business/technical approach VII. Business process changes VIII. Conclusions and overall recommendations IX. High-level implementation plan X. Summary of project References I. Abstract This proposal will detail how the purchase and implementation of CRM system not only eliminates the current challenges Aces Wild Casino Parties’(AWCP) faces in data mining, data sharing, and effective email follow-up/marketing, but also that once a CRM is purchased and fully implemented some of the benefits that can be expected are: * AWCP customer data becomes centrally managed, eliminating duplicates and providing more security for sensitive information. In addition, sales overlap can be eliminated. * AWCP marketing teams have access to better quality customer information and can effectively reach out with more targeted campaigns. * Sales pipeline reports become more accurate and can be used for forecasting cash flow predictions. * AWCP management decision-making processes are streamlined due to the wealth of customer and sales information provided by a properly maintained CRM system * AWCP customer retention is improved due to a variety...
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...The obligations of a small business to run a fully integrated and functional business that integrates cloud technology to be successful: Submitted by: Clayton J. Ollarvia February 14, 2013 MIS 535 This proposal is meant to discuss the possible contract between Snehta and Clayton J. Ollarvia in pursuit of a partnership for Consulting services (consulting, project management, media and implementation) (The “Agreement”). This statement of Work shall be subject to the terms and conditions of the Agreement. Any terms not defined herein must be addressed within a 78-hour window or be voided. Company Description Snehta is a local search company empowering local businesses to connect with relevant, local consumers. Snehta provides its local businesses with technology and services to help manage their customer acquisition and retention in an increasingly competitive marketplace. Through the use of advanced technology and superior customer service, Snehta is changing the way local businesses reach, communicate with and retain their customers. They aspire to be the best in the world at accomplishing these things for several billion local consumers and sixty million local businesses around the globe. Vision With Clayton Ollarvia, it is his commitment to his clients to take away the stress involved with implementation and the process of IS Management providing a culture of comfort, ease and creativity. He can help your dreams become reality and help...
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...Course Project Proposal HR World Partners and Solutions – Taleo Project I. MIS 535 - Managerial Applications of Information Technology II. To implement an Associate Relations Tracking System that will maximize productivity and elevate client relations by creating a simple yet effective way to track all AR cases company wide. III. HR World Partners and Solutions IV. The Associate Relations Tracking System will create an easy and efficient way to store AR cases of clients around the country. This system will centralize, organize, and categorize all data, which will allow us to monitor cases closely and ensure they are being handled timely and appropriately. The system will be user friendly and extremely easy to understand and navigate. Drop boxes with various options will ensure every AR case is categorized correctly to avoid miscoding and mishandling of cases. V. This system will increase productivity by eliminating old manual processes that would slow down the investigation process. The system will also eliminate the need to print and physically file hard copies of documents as it will create and file soft copies in the system. This new software will give us the opportunity to improve and maintain current client relations and will now allow us to market our services as innovative and cutting edge. VI. This system gives us a competitive edge. We will be ahead of the competition and way ahead of what the industry today has to offer...
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...Cloud Computing Charles Watson MIS/535 December 7, 2014 Professor Gordon Table of Contents Abstract……………………………………………………………………………….Page 3 Company Background…..…………………………………………………………….Page 3-4 Business Problem……………………………………………………………………...Page 4 High Level Solution…………………………………………………………………...Pages 4-5 Benefits of Solving the Problem………………………………………………………Pages 5-6 Business Technical Approach…………………………………………………………Page 6-7 Business Process Change……………………………………………………………...Pages 7-8 Technology or business practices used to augment the solution………………………Page 8-9 Conclusion and Overall Recommendations…………………………………………...Pages 9-10 High Level Implementation Plan……………………………………………………...Page 10-13 References……………………………………………………………………………..Page 14-15 Cloud Computing Abstract The purpose of this document is to explain why the State of Florida needs to incorporate cloud storage for several reasons; to reduce the cost, easy access to files, enhancement of communication, security and more. Cloud computing is the next generation of storing information, and many major corporations have implemented this as either a back-up solution or as their primary storage and computing network. The State will be outsourcing the development of a cloud based system with the goal of providing a reliable and secure source. Company background The State of Florida is made up of a number of different agencies. This paper will examine the needs...
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...Course Project Proposal The Implementation of Cloud computing and existing Database System in Conventional Power plants Rahul Shah (rahul09oct@gmail.com) MIS-535 Prof. Nichelle Manuel Table of Contents Abstract 3 Company Background 3 Business Problems 3 High-Level Solution 4 Smart grid and Cloud computing 5 SCADA and Cloud computing 6 Benefits of solving the problem 7 Business/ Technical Approach 9 Cloud computing Infrastructure 10 Integration of all plant and customer activities in one database 10 Provision of Internet Protocol Security 11 Moving Smart grids and SCADA to cloud 11 High-level Implementation Plan 11 Set up a program architecture that considers risk and industry maturity 12 Usage of technology for a long term 12 Maintain significant focus on IT integration activities ...
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...DEVRY INC. Fed Ex Package Purgatory Jeffery Clyburn 2/18/2015 MIS 535 Professor B. Herniter The shipping industry is advantageous in moving warehouse goods and personal items from destination to destination. The internal workings of the shipping industry is comprised of a system of conveyor belts along with trained professionals that process packages from one destination to the next. A major flaw in the transitioning of packages is misdirection and the use of antiquated processing systems. These delays with time sensitive material jeopardize customer loyalty and the competitive edge within the shipping industry. This paper addresses these issues and provides some insight and reasoning to the problem; as well as, solutions. Table of Contents Introduction 3 Company Background 4 Business Problems 6 Benefits of Solution 9 Solutions 10 Alternatives 12 Vendor 13 Technical Description 14 Process Changes 16 Selection 18 Evaluate each alternative 19 Pick the best solution 20 High-Level Implementation Plan 21 Conclusion w/ summary 22 Table of Figures 23 Works Cited 24 Introduction The package shipping industry provides a critical global service to the worldwide corporate, private, and residential sectors. With the advent of E-commerce emergence over the past few decades, the internet has provided businesses and individuals with availability and access to warehouses of items at the touch of a button. These items must...
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