1. What kind of information and services does the Web site provide for individuals, small businesses, and large businesses? List these services.
UPS Supply Chain Solutions provides a complete bundle of standardized services to subscribing companies at a fraction of what it would cost to build their own system and infrastructure. These services include:
1. Supply chain design and management,
2. Freight forwarding,
3. Customs brokerage,
4. Mail services,
5. Multimodal transportation,
6. And financial services, in addition to logistics services.MIS Issue: DIAD the Delivery Information Acquisition Device (DIAD) is a handheld computer where the drivers can obtain information about the customers’ package. The UPS is in the transportation industry. They move goods, information, and funds between individuals and companies. Their operations provide delivery by land and by air, and they offer services at customer shipping centers, as well as online through UPS.com. They know their business has its own unique supply chain needs and challenges. They designing and planning on what might help the customers:
• Streamline the customers’ distribution network to gain efficiencies, improve customer service, and better utilize assets and capital
• Provide insight into logistics design, re-engineering, and supply chain management
• Implement benchmarking processes to measure productivity.

From site analysis and selection, to supply chain modeling and network optimization, to parts planning, their services can help us start the process of making our supply chain a more effective part of our business' operations. They are looking for ways to cut costs, speed products to market, improve customer service, or strengthen the customers’ balance sheet; the UPS can help us. They noticed that customers were changing, and the power dynamic was shifting from the sellers (companies) to the buyers (customers). UPS wanted to find ways to provide more access points to that new breed of customer.UPS was interested in finding ways to leverage their extensive infrastructure and expertise in basic transportation of goods, services, and information. They wanted to enter new markets and continue to grow. They also wanted to undergo a more fundamental change—to transform their company into an enabler of global commerce.

2. Go to the Business Solutions portion of the UPS Web site. Browse the UPS Business Solution by category (such as shipment delivery returns or international trade) and write a description of all the services UPS provides for one of these categories. Explain how a business would benefit from these services.
The Shipment Delivery Returns include:
• Domestic service- the fastest possible service for urgent shipments, or more economical shipping options for a larger body of goods, they'll provide a shipping solution that fits.
• International service- they have services that offer an excellent alternative for customers’ business. Time in transit typically ranges from two to five days, depending on origin and destination.
• UPS Express Critical- UPS covers more than the standard shipping needs; UPS Express Critical services get the urgent, valuable, or sensitive items where they need to be--as quickly and carefully as possible.
• Freight services- Full range of services for heavyweight shipments over 150 lbs. (70kg).
• Pick-up options- For frequent shippers select a scheduled pickup option like Daily Pickup to gain predictability and peace of mind.
• UPS Mail Innovations- creates efficiencies and savings by expediting your high-volume lightweight parcels and flat mail.

The International Trade includes:
• UPS Trade Management- reduce the risk and total costs by using UPS's proven expertise in import regulations, classification/valuation, compliance procedures and security initiatives to complement in-house trade functions.
• Custom Clearance- accurate customs compliance and reduced risk of penalties.
• UPS Paperless Invoice- promotes sustainability and eliminates the need for paper commercial invoices by integrating order and shipment processing, and transmitting commercial invoice data to enable clearance by customs offices across the globe.
• Document Imaging- When used with the brokerage services, document imaging can help you manage compliance more efficiently.
• UPS Trade Direct- consolidates the international packages and freight before shipment, smoothing your way through customs clearance.
• UPS Import Control- taking control of your own inbound international shipments.
The world of international trade is complex and ever-changing. They help the customers maximize the competitive trade advantage. To build customer relationship-management, the focus is to help.