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1. | Operational-level systems are information systems that support the: a. long-range planning activities of senior management. b. decision-making and administrative activities of middle managers. c. day-to-day processes of production and shipping only. d. elementary activities and transactions of the organization. Answer: d Difficulty: Easy Reference: p. 40 | 2. | The principal purpose of __________________ is to answer routine questions and to track the flow of transactions through the organization. a. strategic-level systems. b. operational-level systems. c. management-level systems. d. knowledge management systems. Answer: b Difficulty: Easy Reference: p. 40 | 3. | Management-level systems are information systems that support the: a. long-range planning activities of senior management. b. knowledge and data workers in an organization. c. decision-making and administrative activities of middle managers. d. day-to-day processes of production. Answer: c Difficulty: Easy Reference: p. 40 | 4. | A relocation control system that reports on the total moving, house-hunting, and home financing costs for employees in all company divisions is an example of a(n): a. knowledge management system. b. operational-level systems. c. strategic-level system. d. management-level system. Answer: d Difficulty: Easy Reference: p. 40 | 5. | ______________systems often answer “what-if” questions. a. Strategic-level b. Management-level c. Operational-level d. Knowledge management Answer: b Difficulty: Easy Reference: p. 40 | 6. | Strategic-level systems

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