...with Reduced Mobility in Select Airlines at Ninoy Aquino International Airport Terminal 3 A Thesis Proposal Presented to the Faculty of Institute of Liberal Arts and Sciences In partial fulfillment of the requirements for the degree of the Bachelor of Arts Major in Aviation Communication Katrina Angelika T. Natividad 2015 Chapter 1 1.1 Introduction Communication has always been an integral part in every industry. It binds people and helps build connection for greater understanding, safety and for better service. According to Aksoy and Dernadis, in an industry like aviation, grave accidents like aircraft crashes and mid-air collision could happen if there is a miscommunication between persons or lack of communication of important information. (2007) The research is aimed at looking into the effective communication between handicapped passengers and airport and airline personnel. “Persons with disabilities make up a significant and growing percentage of the world’s population and constitute the world’s largest minority. The World Health Organization (WHO) reports that this number is increasing through population growth, medical advances and the ageing process.” (“UN International Civil Aviation”, 2013) The researcher wants to know the instruments and materials, procedures and guidelines that the airline and airport use in order to accommodate the handicapped passengers in the airport. 1.2 Related Literature From 2011 to 2013, Ninoy Aquino International Airport...
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...Tenerife Airport Disaster Embry Riddle Aeronautical University Human Factors in Aviation Safety August 24, 2012 Abstract To err is human, or at least that’s how the saying goes. Most mistakes that people make are small, but then there are those mistakes that can be life threatening. On March 27, 1977, two Boeing 747 passenger aircraft collided on the runway of Los Rodeos Airport, on the island of Tenerife, in the Canary Islands. A combination of factors contributed to the collision, but the end result fell on human factors. Due to several instances of miscommunication, misunderstandings, over-confidence, and lack of patience, the lives of 583 people were taken. This paper discusses what actually happened, and utilizes information gathered from the Netherlands Investigation Board, the research and input discussed by ALPA (Air Line Pilots Association), and human factors that were involved. Human Factors and the Tenerife Airport Disaster To err is human, or at least that’s how the saying goes. Most mistakes that people make are small, but then there are those mistakes that can be life threatening. On March 27, 1977, two Boeing 747 passenger aircraft collided on the runway of Los Rodeos Airport, on the island of Tenerife, in the Canary Islands. A combination of factors contributed to the collision, but the end result fell on human factors. When it comes to human error, specifically in the aviation field, situational awareness is the key. The weather conditions, in conjunction...
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...Mid Air Collisions Brian Saunders Human Factors David Miller June 18, 2011 Abstract No pilot is immune from a mid air collision and it is one of the pilot’s worst nightmares. Although rare, mid air collisions are a tragic event of when two airplanes collide with each other during flight. Statically speaking, nearly all mid air collisions happen during daylight hours and in Visual flight rules (VFR) conditions and astonishing enough, the greater part of mid air collisions take place within five miles from the airport. The first recorded mid air accident occurred at an air show in the city of Milan, Italy on October 3, 1910. Even though it was a miracle that both pilots survived the accident, mid air collisions would continue to occur without this favorable of an outcome. By the nineteen fifties, and with the introduction of the new generation commercial airplanes, people started to travel more by air than by train; a spur of change was needed. Between the years of nineteen fifty-six and nineteen fifty-eight, two high profile mid air collisions accidents occurred in uncontrolled air space. The accident between a United DC-7 and a TWA Constellation collided and crashed on 30 June 1956 over the Grand Canyon in Arizona killing all one hundred and twenty-eight passengers and crew. The second notable mid air collision was between a United Airlines Douglas DC-7 aircraft with forty-two passengers and two crew and a United States Air Force North American F-100 Super Sabre...
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...inevitable problem in the aviation industry. Unfortunately, for those involved, it is usually met with disastrous results. One momentary lapse of judgment might very well result in a large numbers of fatalities, as well as, hundreds of millions of dollars in damages. Human error can be described as any event that takes place because a task, or portion of a task, was not performed with its exact specifications. Human error can stem from a very wide spectrum of circumstances. Three critical areas of concern that will be carefully reviewed in this paper are the following: fatigue, vision, and communication. It is important to study these primary causes of human error and look for trends or break downs that might very well serve to protect the safety of future flights. Only through the management of human error can continue the outstanding reputation of safety in the world of aviation. Human Error in AviationBefore an accurate discussion on the root causes of human error can take place, it is necessary to understand the fast pace setting of the aviation industry. One visit to any major airport, such as Atlanta's international airport, and one will come to appreciate the tremendous demands placed upon all the aviation professionals involved along the process. There is continuous communication taking place between the different sectors, from the aircrew, to air traffic control, to maintenance, and all the other facets in between. Any position in aviation can be very exciting...
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...8.5 - Term Paper Assignment Submission Historic Air Disasters Richard DeWayne Gwinn Embry-Riddle Aeronautical University Abstract My paper will cover some of the most horrific air disasters in aviation history. I will be using information from the National Transportation Safety Board (NTSB), Federal Aviation Administration (FAA) and news media to draw my conclusion of the events. I will then explain how these air disasters changed aviation, what rules were put in place, what changes to aircraft design were made or what training was needed to prevent a repeat of the incident. I believe this topic is important to the history of aviation in America because we learn from our mistakes and with every aircraft incident new regulations were developed to increase the safety of flight. HISTORIC AIR DISASTERS In this paper, we will be revisiting three airline crashes that changed aviation. 1956 Grand Canyon mid-air collision, 1977 Tenerife Airport Disaster, and 1992 El Al Flight 1862. I believe that these three flights had a significant impact on aviation in terms of safety, design and procedures that are in place today. 1956 Grand Canyon mid-air collision The midair collision between these two airliners led to the birth of the modern air traffic control system. (Fss.aero, 2015) On June 30, 1956 a United Airlines Douglas DC-7 (United Airlines Flight UA 718) struck a Trans World Airlines Lockheed L-1049 Super Constellation (Trans World Airlines Flight TWA 2) over the Grand Canyon...
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...English as an Official Language of the United States Sheila Maloney ENG 122 English Compositions II Leonid Chernyak April 27, 2012 English as an Official Language of the United States The United States of America is almost 236 years old yet we do not have an official language. Should we designate an official language for our nation? The US is traditionally thought of as an English speaking country and our official language should reflect that tradition. When we think of Japan, we do not think the citizens will be speaking Russian. When we think about Germany, it is normal to think the German people will speak German. This issue has created a split in the public opinion; however, this researcher believes that the country will benefit by designating an official language. There are many views on this topic by both US citizens and illegal immigrants. The implications of making a decision to designate a language are far reaching for individual states and the nation as a whole. This research paper will cover the financial aspects of declaring an official language, the choice of what language should be the official language of the US, and the history of designating a language for the United States. This researcher discovered that because we do not have an officially designated language, there are many problems for this country. This country is made up of many people from many cultures that immigrate to it. These cultures speak many different languages, but per the...
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...Chapter 33. Professional Communication and Team Collaboration Michelle O’Daniel, Alan H. Rosenstein Background In today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status.1 Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in today’s health care organizations. According to the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations, JCHAO), if medical errors appeared on the National Center for Health Statistic’s list of the top 10 causes of death in the United States, they would rank number 5—ahead of accidents, diabetes, and Alzheimer’s disease, as well as AIDS, breast...
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...stenden university | THE CRS PLAN | Gulf Helicopters CompanyInSierra Leone | Lecturer: Ilyas Inci IBMS - 3Y | Mohammed Shaath, Tarek Bekrar, Sumaya Taha, Radwa Khalifa & Noof Al Malki | | Table of Content: Introduction: This report is about the new CSR strategy that will be implemented by a well – known company with a high turnover and a high number of employees which is Gulf Helicopters Company with the coordination of Tekfen . A full study will be about the suitability of the CSR plan in relation with both the company and the hosted country which is Sierra Leone. Description of the company: Gulf Helicopters established officially in 1970, as a part of the British overseas airways corporation. It was sold officially to Qatar petroleum in 1998. Gulf Helicopters is totally owned by Gulf international services. GHC is now a leading company in Middle East above serving India, Yemen and Libya. Gulf helicopters is aiding short and long term flights as well as photo flights. Moreover, GHC is now serving medical services for faster facilities. GHC is specialized in oil and gas industry, as well as delivering equipments and aircraft components, chemicals, vehicle parts, electrical lamp, cables or others, computer and office stuff, refrigerators or heating tools, and leisure supplies. GHC is specially helping the gulf area. GHC is provided with well-qualified engineers who mechanism all the maintenance jobs, also GHC is an ISO 9001-2000 certified...
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...When a giant explosion ripped through Alfred P. Murrah federal building April 19,1995, killing 168 and wounding hundreds, the United States of America jumped to a conclusion we would all learn to regret. The initial response to the devastation was all focused of middle-eastern terrorists. “The West is under attack,”(Posner 89), reported the USA Today. Every news and television station had the latest expert on the middle east telling the nation that we were victims of jihad, holy war. It only took a few quick days to realize that we were wrong and the problem, the terrorist, was strictly domestic. But it was too late. The damage had been done. Because America jumped to conclusions then, America was later blind to see the impending attack of 9/11. The responsibility, however, is not to be placed on the America people. The public couldn’t stand to hear any talk of terrorism, so in turn the White House irresponsibly took a similar attitude. They concentrated on high public opinion and issues that were relevant to Americans everyday. The government didn’t want to deal with another public blunder like the one in Oklahoma City. A former FBI analyst recalls, “when I went to headquarters (Washington, D.C.) later that year no one was interested in hearing anything about Arab money connections unless it had something to do with funding domestic groups. We stumbled so badly on pinpointing the Middle East right off the bat on the Murrah bombing. No one wanted to get caught like that again...
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...Team Paper – A Communication Plan for Malaysia by Team 2 No one could have predicted on March 8, 2014, Flight MH 370 would vanish off the face of the earth’s vast and sophisticated satellite network system without so much as a trace of physical evidence left behind. Tragically, it took the lives of 239 passengers and crewmembers within its chambers. To the families of these missing people, the youngest just 2 years old and the oldest just 76, the wait has been nothing short of a nightmare. While (an audience): of family members, a dozen countries with citizens aboard the flight, members of the world’s new media organizations and the rest of the world’s population, turned to the Malaysian Government Officials for answers, it became very clear, the government was ill prepared to handle a crisis of this magnitude. Malaysia reminds us why a communication plan matters. This crisis required (a goal): to carefully, caringly and consistently share credible information, even when there is little information to come by, for (the purpose): of comforting those in need, releasing only necessary and documented (communication messages): of what is known and admitting when something is unknown, through (channels): of confidential communications with family members and then using news and social medial to communicate non-sensitive information to the rest of the world, and in doing so, establishing trust with its targeted audience. This never happened and as a result, the Malaysian government...
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...An Analysis of McDonnell Douglas’s Ethical Responsibility in the Crash of Turkish Airlines Flight 981 The Memorial of Flight 981 at Ermenonville (Johnston, 1976). Executive Summary In 1974, Turkish Airlines Flight 981 experienced a mid-flight cargo door failure which led to the first total loss of a wide-bodied aircraft in history. The aircraft was a McDonnell Douglas DC-10, and this tragedy was compounded by the fact that sufficient corrective action had not been taken by the manufacturer after precursory failures had occurred over the four previous years. The purpose of this report is to evaluate the ethical nature of McDonnell Douglas’s decisions throughout this crisis, discerning their priorities with regard to safety and financial gain, and to assess if these qualities have changed in response. The origin of this catastrophe lay in a poor handling of design and manufacturing. The cargo door’s design employed faulty philosophies, and decisions regarding its manufacture were driven by savings at the expense of safety. However, though the door’s faults were later exposed, a more serious problem involving the tail control lines in the passenger floor was continually overlooked until the crash. This was due primarily to a policy of using old design strategies which met minimum federal requirements. The company oversimplified the control lines’ failure mode when confronted with it in ground testing and, being committed to their own design, were unable to...
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...D. B. Cooper is a media epithet popularly used to refer to an unidentified man who hijacked a Boeing 727 aircraft in the airspace between Portland, Oregon, and Seattle, Washington, on November 24, 1971. He extorted $200,000[1] in ransom and parachuted to an uncertain fate. Despite an extensive manhunt and an ongoing FBI investigation, the perpetrator has never been located or positively identified. The case remains the only unsolved air piracy in American aviation history.[2][3][4] The suspect purchased his airline ticket under the alias Dan Cooper, but due to a news media miscommunication he became known in popular lore as "D. B. Cooper". Hundreds of leads have been pursued in the ensuing years, but no conclusive evidence has ever surfaced regarding Cooper's true identity or whereabouts. The discovery of a small cache of ransom bills in 1980 triggered renewed interest but ultimately only deepened the mystery, and the great majority of the ransom remains unrecovered. Numerous theories of widely varying plausibility have been proposed by experts, reporters, and amateur enthusiasts.[2][5] While FBI investigators have insisted from the beginning that Cooper probably did not survive his risky jump,[6] the agency maintains an active case file—which has grown to more than 60 volumes[7]—and continues to solicit creative ideas and new leads from the public. "Maybe a hydrologist can use the latest technology to trace the $5,800 in ransom money found in 1980 to where Cooper landed upstream...
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...Kulula.com has contributed to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit. (Source : Jowell (2002); VOL 1 NO1|emerald emerging markets case studies|pg 19) Strategy Marketing strategies developed by Kulula.com has developed product differentiation and this creation has intimated a good relationship with the customers and has led to quality service at affordable price. Policies The policies of Kulula.com were formulated, keeping in mind to attain customer loyalty of present and potential customers and has successfully established its image in both the corporate and the commercial world, which has resulted with achieving 10% - 15% of the domestic market share in the aviation industry of South Africa. Philosophy Kulula.com’s committed philosophy of ‘Now anyone can fly in South Africa’ to achieve its goals and objectives and ensure uncompromising standards of safety, comfort, reliability & service to its valued Customer & partners. PESTEL (International, Demographical) Analysis As airline industry is a large and growing industry, “PESTEL Framework Analysis” offers the analysis of political, economic, social and technological, issues that affects the strategic development of Kulula.com’s business and also identifies the influences of external environment and legal factors in which Kulula.com operates. Upon analyzing, results obtained can then be used to take advantage of opportunities and to make contingency...
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...Communication Technology: Efficiently Lowering the Bar Jason P. Hagle BUS 600 Management Communications with Technology Tools Instructor: Neil Mathur March 11, 2013 Communication technology in large organizations has significantly changed day-to-day operations over the past 10 years. General Electric (GE) is an infrastructure and financial services corporation. Its segments include: Power and Water; Oil and Gas; Energy Management; Home and Business Solutions; and GE Capital, which provides a range of financial services and products (mergentonline.com, 2013). Since the invention of Edison’s light bulb, technology and innovation has been at the heart of everything GE does. Email, conference calls, video conferencing, and virtual workspaces are all prevalent in today’s working environments. Managers and employees must be able to adapt to these technological advancements designed to increase productivity and reduce the cost of doing business. Incorporating new technologies allows employees to work more efficiently and effectively but can also present challenges that are more subtle and difficult to measure. Relationships become difficult to establish due to a lack of interpersonal communication opportunities. Employees working remotely at GE do not feel as connected to the larger organization as employees working in office sites. A common theme at GE is that the company does not want employees to feel like islands to themselves. The company acknowledges that its...
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...CONTENTS Task 1.1 …….………………………………………………….………………………………………………….…..Pg 4 Task 1.2 ……………………………………………………………………………………………………………...…Pg 7 Task 1.3…………………………………………………………………………….…………………………….……..Pg 14 Task 2.2…………………………………………………………………………….…………………………….……..Pg 15 Task 2.2…………………………………………………………………………….…………………………….……..Pg 18 Conclusion..…………………………………………………………….……………………………………….…...Pg 23 References.…………………………………………………………………………………………………………….Pg 23 INTRODUCTION In our course of life, the relationships we build with others play a huge part in our daily activities. Inter human relationships should usually impact our way of life for the better. Should it begin to deteriorate, our physical and emotional state of beings suffers and experiences poor health. Relationships in the work environment are no different. As we spend more than half of our waking hour at work, it is of utmost importance that good work relationships are cultivated amongst colleagues and superiors alike and that we are comfortable doing what we are expected of at work. This report explores the various kinds of organizational structures there are in practice in the work environment and how leaders inculcate work cultures in their organizations and to what extent these structures and cultures work. We will also be investigating two different organizations and how best they operate to achieve their company visions and goals in place. 1.1 PRINCIPALS OF AN ORGANIZATIONAL STRUCTURE Most organisations have a structure...
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