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Mkis

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Marketing Information Systems
Robert R. Harmon
Portland State University

I. II. III.

INTRODUCTION MARKETING DECISION SUPPORT SYSTEMS CUSTOMER MANAGEMENT SYSTEMS

IV. V.

PRIVACY AND THE MARKETING INFORMATION SYSTEM CONCLUSION

GLOSSARY customer relationship management (CRM) Software applications manage the interaction of customers with an organization. They are used to increase the return on marketing efforts by enabling the understanding of the complete history of a firm’s interactions with its customers. CRM systems are able to target promotions to likely buyers, facilitate sales efforts, and deliver customer service. cybermarketing The convergence of the Internet, computers, information systems, telecommunications and the customer with the marketing process. data mart A scaled down version of a data warehouse that usually holds a subset of the entire data set in order to provide more focused and faster access to specialized data. data mining Computer-based exploration and analysis of large quantities of data in order to discover meaningful patterns and rules for the purpose of improving marketing, sales and customer service operations. data warehouse Electronic storage that is a repository where data from internal and external sources are collected, organized and stored for future analysis. enterprise resource planning (ERP): Software applications that integrate back-office systems for order processing, manufacturing, finance, accounting, and human resources. ERP functions, in turn, integrate with marketing front office activities and SCM activities. geographical information systems (GIS) Software that enables the geographic mapping of information such as the locations of
Encyclopedia of Information Systems, Vol. 3 (2003) Elsevier Science (USA), 137-151.

customers, competitors, suppliers, sales prospects, suppliers and partners. GIS can be used

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