I will choose to open up an upscale casual restaurant. This is because they serve moderately-priced food that will be pocket friendly to both middle and high income earning individuals hence a larger client base. The casual-dining restaurant will offer a full table-serving menu that comprises of most traditional food such as sandwiches and hamburgers. A bar will also be part of the restaurant to offer alcohol to those who need it alongside the served food.
To ensure that my clientele get value for their money, I will make sure that they get the desired and right taste of food. This will be achieved by ensuring that the food served to clients is well prepared by well-trained personnel and high quality ingredients used. I will also offer healthier food options and lure clients towards preferring them by availing the food’s nutritional value information to them. This will play part in engaging the clients in future.
Clients are always very sensitive to the way they are handled more especially in restaurant business. Therefore, I will make them feel valued customers by ensuring that they are treated well by my employees. This will be achieved by making sure that the employees understand that the customers always comes first and therefore they should always come up with imaginative ways to wow the clients when they serve them. Employees will have to deliver positive, memorable and engaging dining experience.
I will also ensure that I have the right team to work with who value clients by offering training facilities to the employees so as to sharpen their skills in handling and engaging clients. This will make the employees know better how to make clients feel like valued by welcoming them with warm greetings and offering quality and quick service to them.
To ensure that the employees get value for their money, I will follow-up with the unhappy customers to get their