...[pic][pic] MKT421 MARKET AND SOCIAL RESEARCH INDIVIDUAL ASSIGNMENT JANUARY 2013 NAME : PROGRAMME : BMAUH LECTURER : MR. ARASAN DUE DATE : WEEK 14 COMMENTS : TITLE : CRM software applications and business performance (Journal of Database Marketing & Customer Strategy Management (2006) 14, 4–16) AUTHOR : Lawrence Ang and Francis Buttle. The research approach The research approach used in this is the quantitative research approach and questionnaires were distributed to sample size of 170 companies. The data collection procedure The data were collected through questionnaires. The questions were directly related to CRM software applications and business performance that required respondents to answer according to their opinion where there is no biasness. The questionnaires were mailed to the sample size. There were no right or wrong answers to minimise possible response bias. The sampling procedure and sample size Our population of interest is Australian industry and commerce. A stratified random sample of 732 companies was contacted from the Dun and Bradstreet database of the top 1,000 companies in Australia. The population was stratified into three annual turnover groups: $50–$99 million, $100–$500 million, and above $500 million. The invitation to participate was addressed to the person in charge of customer relations. The...
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