Kimberly will need to communicate with her superior regarding the conversation with the client. I feel Kimberly intention is to establish a valuable relationship to the customer by being honest, customer focused and truly committed to exceeding your customer's needs. Kimberly intention is to meet the customer's timeline, requirements, and expectations in an enthusiastic and ethical manner. Mis-using the company assets and expense account fraud, and cheating the company can be harmful. If Kimberly helps the customer with what they need, they will come back to her for what they want. Kimberly should have another meeting with the client to clarify the conversation so there will not be any misunderstanding.
Kimberly main concerns should understand the selling services to the client, which sometimes a salesperson can slip into some bad practices or unethical practices. Salespeople sometimes face pressure to be top salesperson. Nevertheless, a salesperson should not want to become someone who does whatever it takes to win a client. Practicing bad unethical behavior can lead to a disaster.
Giving brides will set Kimberly up for disaster for unethical behaviors which can have serious ramifications, such as loss of respect and trust. Having good ethical standards promotes goodwill and builds long-term relationships, which Kimberly must always do, to keep her job and the customer. If she feels unsure how to address the situation, she should have her superior involved. They will have the knowledge and experience on addressing this situation. Taking matters in her owned hands will only make things worse.
