...JANE P. LAUDON CHAPTER 8 CASE 2 VIDEO CASE E-COMMERCE: DIGITAL MARKETS, DIGITAL GOODS M-Commerce: The Past, Present, and Future Systems PART 1 URL http://www.youtube.com/watch?v=aO--a5yhJCg PART 2 URL http://www.youtube.com/watch?v=fBlLxVeCouo continued Chapter 8 Case 2 M-CoMMerCe: the past, present, and Future 2 PART 3 URL TAGS SUMMARY http://www.youtube.com/watch?v=DsDGNLjYPxQ Tellabs; m-commerce; mobile commerce; 3g networks; online payment systems; backhaul network; customer expectations; limitations. Mobile Commerce is a new reality. This wireless, next-generation evolution of e-commerce is already poised to change the way both consumers and operators do business. Narrated by Gabriel Brown, Chief Analyst for Unstrung Insider, Tellabs’ three-part podcast series delves into the current state of mcommerce: its history, promises, challenges, early adopters, and potential. Industry analysts, end users, and Tellabs experts analyze topics ranging from mCommerce technology requirements and backhaul demands to security and standards issues, current and future markets, and revenue expectations. CASE Mobile commerce is poised to reshape the way people manage their everyday lives. As mobile devices are equipped with more and more capabilities, especially broadband Internet access and mobile payment systems, we will come to rely on these devices as essential to us. The value of mobile commerce in the United States is expected to increase from 78...
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...Chapter 10: E-Commerce: Digital Markets, Digital Goods Case 1: M-Commerce: The Past, Present, and Future Tags: Tellabs; m-commerce; mobile commerce; 3g networks; online payment systems; backhaul network; customer expectations; limitations Summary: Mobile Commerce is a new reality. This wireless, next-generation evolution of e-commerce is already poised to change the way both consumers and operators do business. Narrated by Gabriel Brown, Chief Analyst for Unstrung Insider, Tellabs' three-part podcast series delves into the current state of mcommerce: its history, promises, challenges, early adopters, and potential. Industry analysts, end users, and Tellabs experts analyze topics ranging from mCommerce technology requirements and backhaul demands to security and standards issues, current and future markets, and revenue expectations. Part 1 URL: http://www.youtube.com/watch?v=aO--a5yhJCg Part 2 URL: http://www.youtube.com/watch?v=fBlLxVeCouo Part 3 URL: http://www.youtube.com/watch?v=DsDGNLjYPxQ Case Mobile commerce is poised to reshape the way people manage their everyday lives. As mobile devices are equipped with more and more capabilities, especially broadband Internet access and mobile payment systems, we will come to rely on these devices as essential to us. The value of mobile commerce in the United States is expected to increase from 78 million dollars in 2007 to 11.5 billion in 2011. The number of people using m-commerce services will increase to...
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...Running Header: Mobile Commerce Mobile Commerce Management Information System December 3rd, 2013 Abstract The popularity of m-commerce devices, especially mobile phones among consumers high-lighted a new source of revenue for businesses. An industry review in mobile commerce found a variety of current trends and business models that will affect future strategic uses from a project management perspective. This paper explores m-commerce technology from a business perspective; how it is similar and differs from e-commerce technically; and tries identifying and exploring potential strategic uses for this new technology. Introduction The Global Mobile Commerce Forum, which came to include over 100 organisations, had its launch in London on 10 November 1997 and Kevin Duffey was elected as the Executive Chairman. Over 100 companies joined the mobile commerce forum within a year, many forming mobile commerce teams of their own, e.g. Mastercard and Motorola. Of these one hundred companies, the first two were Logica and Cellnet. Member organizations’ such as Nokia, Apple, Alcatel, and Vodafone began a series of trials and collaborations. Mobile commerce services were first delivered in 1997, when the first two mobile-phone enabled Coca Cola vending machines were installed in the Helsinki area in Finland. The machines accepted payment via SMS text messages. The first mobile phone-based banking service was launched in 1997 by Merita Bank of Finland, also using SMS. It is increasingly...
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...EXAMINE THE BENEFITS AND DRAWBACKS OF THE MODERN ETOURISM PLATFORMS In the past few decades, information communication technologies (ICTs) have rapidly changed the way travel intermediaries operate and compete (Buhalis and Licata 2002). Travel has been traditionally distributed to customers by travel agencies and tour operators. Traditional electronic intermediaries or ‘eMediaries’ include global distribution systems (GDSs), such as WORLDSPAN and SABRE and teletext (Buhalis and Licata 2002). Teletext is a system for broadcasting text over an unused portion of a television signal and displaying it on a decoder-equipped television set (Merriam Webster 2013). Tourism intermediaries have been forced to readdress their revenue and cost bases as well as to re-evaluate all partnerships and value chains. ICT tools reinvent the packaging of tourism to a much more individual-focused activity, offering great opportunities for both suppliers and intermediaries, and enhancing the total quality of the final product. In the future, eTourism will be focused on consumer-centric technologies that will support organizations in interacting with their customers dynamically (Wand and Pizam 2011). Consumers now have access to a vast pool of high quality, topical, unbiased information, generated not by commercial interests but by other consumers, to help them in their decision making processes via the Web. This is done through social media as well as blogging websites. eTourism platforms are the...
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...CASE C – M-COMMERCE: THE PAST, PRESENT AND FUTURE Q1 - What is the 8 seconds rule of Internet and why is it so important for m-commerce technology? The 8-second rule is an old rule of the Internet; it is the rough unit of measure of the performance of a web server. This rule was implemented when Internet was taking its first steps. It indeed specified that if the loading time of a web page exceeded eight seconds, Internet users would not wait any longer. Yet the fact remains that this rule no longer applies as a much higher percentage of Internet users have reliable Internet connections, which allow them to upload almost all websites in less than a second. M-commerce is the ability to conduct a transaction while using a mobile device. There are two frequent types of usage of the m-commerce, a mobile user can buy something online from his mobile web connection, or he can use his mobile device as a way of physical payment in a shop (which thus replaces money, checks or credit card). There rules are truly fondamentals when talking about making m-commerce technology a reality: reliability, security and speed. In fact speed is a critical need for the development of m-commerce, one will not use its mobile phone to pay for something if it takes longer than using a regular money payment. Furthermore, todayeveryone expect us to be very fast, and we live much faster than former generations used to, and this has only been possible through technological improvement. This boils down...
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...me-Commerce: An Infrastructure for Personal Predictive Mobile Commerce Andreas Komninos, Peter Barrie, Julian Newman, Stuart Landsburgh Department of Computer Science Glasgow Caledonian University Glasgow, UK [ako2, pba4, jne,slands10]@gcal.ac.uk Abstract Given mobile phone penetration statistics and current mobile phone technical specifications, it is apparent that in developed countries, the majority of citizens carry not just mobile phones, but true mobile computing devices. These devices are still primarily used for telephony, although information access is slowly emerging as a popular service on these devices. Despite the availability of network connectivity and device characteristics that make Information Access possible, this is currently generally confined to accessing the WWW. While useful, this method is not the best way of providing information access to mobile devices. This paper discusses current research in the use of mobile services and proceeds by presenting a background on an infrastructure for a focused information access application for mobile commerce. Through this background, we discuss the need for embedding multi-dimensional context awareness into the design of applications that provide dedicated, targeted and personalised information access to users, and describe the dimensional vectors necessary for the acquisition of contextual information. Further to this, the paper highlights the challenges that must be overcome in obtaining contextual information...
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...Group 3 Group 3 Contents Introduction: The E-commerce market 2 Market Scenario: India 2 Drivers of Growth 3 Competition & Emerging Market Trends 3 Key Drivers of Industry 5 PESTEL Analysis 6 Government regulations 7 Business model 7 Barriers to entry 8 Lifestyle as a segment 8 The acquisition of Myntra 9 Conclusion: The road ahead 10 Which category to pursue? - A Game Theory Model 10 References: 12 Introduction: The E-commerce market Electronic commerce has emerged as an indispensable ingredient of India’s trade facilitation policy. Since 1991, The economic reforms explicitly took place in India around 1991 which resulted in the integration of the economy with the global economy. This combined with globalization and the advent of Internet has facilitated the growth of e-commerce market all over the world. India first came into interaction with the online E-Commerce via the IRCTC in 2002. The government of India experimented this online strategy to make it convenient for its public to book the train tickets. Since then the market was taken over by airlines and other travel companies which made the mode of ticket booking online. This was taken forward by Flipkart, Snapdeal, Amazon and other companies and today, they rule this industry. The E-commerce business transactions are categorized into business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C), consumer-to-business (C2B) and the recently evolved business-to-business-to-consumer...
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...Cash-on-Delivery in India’s E-commerce Abstract – The online retail service is growing in the emerging market such as India. The online retail companies launched Cashon-Delivery (COD) to create trust of e-commerce in India. This helped many companies to penetrate in Indian Market. However, to the online retail company COD service has added additional burden such as direct and indirect cost of the transaction, high working capital requirement, efficiency management of COD ecosystem and payment hassles. According to Ernst & Young (E&Y), COD accounts for 50 to 60 per cent of online transactions in India. To reduce the contribution of COD in the online transactions without affecting the number of sales the online retail service providers need to understand why does the customer use COD as a mode of payment. The purpose of this research is to understand the factors influencing the customers to use COD as a mode of payment. Keywords – E-commerce in India, Cash on Delivery, Challenges in cash on delivery, COD users, but is still below world averages. This shows the immense potential that the retail category holds in India with online retail filling the distribution and convenience gap. The e-Commerce and allied companies have also turbocharged the e-Commerce growth engine by introducing innovative business models, by introducing technological innovations and by offering convenient payment options most popular being the COD. Cash-on-delivery has been one of the key growth drivers...
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...Information Technology Name American Intercontinental University Information Technology (IT) and its effects Information Technology can be described as the use of computers and telecommunication devices in organizations for storage, retrieval and sending of data and information. In the past two decades, advancements in technology have been through the internet and the use of the World Wide Web, among other IT innovation such as advancement in computers. The IT innovations are important as they have assisted organizations in processing and storing as well as exchanging appropriate information for decision making and competitive advantages. In the field of business, potential customers use the internet and World Wide Web to look for company information, and product news since companies started to use internet to advertise their products. Through the Internet, business information is present across the globe and the Web has two main advantages. The first is that it offers convenience where people can communicate and complete transaction from different locations. The second advantage is that it provides information. There is a lot of information concerning companies, their products, as well as competitors and the information is also of high quality, and readily available. The main innovation of IT advancements is that the world has become a global village with easy access and exchange of information. But on the other hand, some individuals and organizations have used...
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...Application of mobile commerce As content delivery over wireless devices becomes faster, more secure, and scalable, there is wide speculation that m commerce will surpass wireline e-commerce as the method of choice for digital commerce transactions. The industries where m-commerce is applicable include; * Financial services, which includes bill payment, mobile banking(when customers use their handheld device to ace their accounts and pay their bills) as well as brokerage ervices, in which stock quotes can be displayed and trading conducted from the same hand held device. * Telecommunications, in which service charges , bill payments and account reviews can all be conducted from the same hand held device. * Service/retail, a consumers are given the ability to place and pay for orders on-the-fly. * Information services, which include delivery of financial news, sports figures and traffic updates to a single mobile device. * M-commerce is also being used for the sale of mobile ringtones and games, ticketing, athough a 3G/UMTS services roll out it is increasingly used to enable payment for location based service such as maps, as well as video and audio content, including full length music tracks. IBM and other companies are experimenting with speech recognition software as a way to ensure security for m-commerce transactions ADVANTAGE OF M-COMMERCE * The benefits of M-commerce include customer satisfaction. Cost savings and new business opportunities...
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...Define e-commerce and describe how it differs from e-business. Identify and describe the unique features of e-commerce technology and discuss their business significance. Recognize and describe Web 2.0 applications. Describe the major types of e-commerce. Discuss the origins and growth of e-commerce. Explain the evolution of e-commerce from its early years to today. Identify the factors that will define the future of e-commerce. Describe the major themes underlying the study of e-commerce. Identify the major academic disciplines contributing to e-commerce. Key Terms e-commerce, p. 12 e-business, p. 13 information asymmetry, p. 14 marketplace, p. 16 ubiquity, p. 16 marketspace, p. 16 reach, p. 16 universal standards, p.16 richness, p. 17 interactivity, p. 17 information density, p. 17 personalization, p. 18 customization, p. 18 Web 2.0, p. 19 business-to-consumer (B2C) e-commerce, p. 22 business-to-business (B2B) e-commerce, p. 22 consumer-to-consumer (C2C) e-commerce, p. 22 social e-commerce, p. 22 mobile e-commerce (m-commerce), p. 23 local e-commerce, p. 23 Internet, p. 23 World Wide Web (the Web), p. 24 disintermediation, p. 32 friction-free commerce, p. 33 first mover, p. 33 network effect, p. 33 Copyright © 2013 Pearson Education, Inc. 2 Brief Chapter Outline Opening Case: Pinterest: A Picture Is Worth a Thousand Words 1.1 E-commerce: The Revolution Is Just Beginning The First Thirty Seconds What Is E-commerce? The Difference between E-commerce and E-business...
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...Web Beginnings……………………………………………………………………... 4 Today………………………………………………………………………………… 4 Amazon’s future including key strengths and weaknesses……………………………… 4 Amazon’s Vision and the changing Web…………………………………………… 4-5 Key Strengths and Weaknesses……………………………………………………… 5-6 Opportunity and Threats…………………………………………………………….. 6 SWOT Analysis…………….…………………………………………………………… 7-9 Amazon’s Ethical Challenges…………………………………………………………… 9 Changing Web Ethics……………………………………………………………….. 9 Ethical challenges for Amazon……………………………………………………… 9 Strategy Recommendations for Amazon………………………………………………... 9-10 References……………………………………………………………………………….. 11 Introduction Amazon is one on the world’s undisputed leaders in web-based commerce. Although they were not the first company to capitalize on using the World Wide Web for commerce, they certainly raised it to an art form. When you think of shopping on the web, you think of Amazon. Amazon perfected this channel and continues to innovate as the technology and access to web grows. Amazon has zero brick and mortar retail locations, it’s business was founded on the web and this basic model is the delivery mechanism for it products, content and services from manufacturers, wholesalers, and publishers from around the world. Amazon has over 40 distribution centers around the globe. Amazon’s leadership in online commerce continues to grow, but its future is still being written....
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...Institutionalizing Electronic Payment (e-payment) Systems in Ghana |Prince Kwame Senyo | | |University of Ghana | | |kpsenyo@gmail.com | | INTRODUCTION Technological advancement has caught up with us in the developing world and there is a need to rapidly change and focus on how best we can make optimum use of this opportunity. Payment for goods and services have been simplified and expedited by the introduction of new technological innovations. Statistics from the World Payment Report (2011) indicates there is a global increase in the volume of non-cash payments transactions by 5% in 2009 to 260 billion in 2011. The payment for goods and services in Ghana is mostly cash based and characterized by long queues and delays. A study by Abor (2004) pointed out that, before the introduction of electronic payment in Ghana customers will have to go to their banks to perform all transaction and with the long queues in most of our banks, payment became a problem. Heeks (2002) described information system in developing economies like Ghana as questionable and coupled with different challenges. However,...
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...In the history of the development of e-commerce, innovations such as WWW and Internet are seen at the heart of understanding the subject. Over the past twenty years Internet has become the lifeline of any business. Current trends show that the use of Internet, smart phones and the confidence of the people in using their cards online are growing exponentially. Experts such as AMR research, Jupiter Media, Emarketer.com predict a promising and glorious future for the e-commerce in the 21st century. The total volume of e-commerce has been growing by 15 to 25 percent every year and will continue to grow. However, there are challenges for e-commerce to grow in future, it will grow but the growth will vary from country to country and affect the online market at various time periods and the main question is how fast will it grow and what will be the scope of its growth in the future 5 years. These are the main questions that will be addressed in this essay, which will focus on three interrelated broad themes that e-commerce involve: society, business and technology. It is a period of reinvention involving the extension of Internet technologies, and the discovery of new business models based on consumer-generated content and social networking. While a variety of definitions of the term e-commerce have been suggested this essay will use the term suggested by Cabinet Office in 1999: ‘E-commerce is the exchange of information across electronic networks, at any stage in the supply chain...
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...KENYATTA UNIVERSITY MOMBASA CAMPUS Management Science Department BMS 501: MANAGEMENT INFORMATION SYSTEMS ELECTRONIC-COMMERCE AND MOBILE-COMMERCE PRESENTED BY: LEONIDA CHEPKORIR SOI D53/MSA/PT/25210/2012 PRESENTED TO: Athman Fadhili Lecturer, Management Science Department Kenyatta University, Mombasa Campus. 9th OCTOBER 2013 1 TABLE OF CONTENTS CHAPTER ONE INTRODUCTION……………………………………………………….……………….3 CHAPTER TWO 2.1 DEFINITION OF COMMERCE……………………………………….……………5 2.2 DEFINITION OF E-COMMERCE……………………………………….…………5 2.3 E-COMMERCE PROCESS…………………………………………….……………5 2.4 ORIGIN OF E-COMMERCE …………………………………………….…………5 2.5 DIFFERENCES BETWEEN E-BUSINESS AND E-COMMERCE….……………7 2.6 CLASSIFICATION OF ELECTRONIC-COMMERCE ……………….…………….8 2.7 FACILITIES THAT SUPPORT E-COMMERCE……………………….……………9 2.8 BENEFITS OF E-COMMERCE…………………………………………….………..10 2.9 LIMITATION OF E-COMMERCE……………………………………………….…..12 CHAPTER THREE 3.1 DEFINITION OF M-COMMERCE…………………………………………………..15 3.2 CHARACTERISTICS OF M-COMMERCE………………………………………….18 3.3 PARTICIPANTING ENTITIES IN M-COMMERCE VALUE CHAIN…………….18 3.4 FUNCTION OF THE MOBILE NETWORK OPERATOR IN M-COMMERCE …..18 3.5 BILLING……………………………………………………………………………….19 3.6 AREAS OF APPLICATION OF M-COMMERCE………………………………...…20 3.7 REASONS FOR HIGH ADOPTION RATE OF M-COMMERCE…………………..21 CHAPTER FOUR CONCLUSION…………………………………………………………………………….22 REFERENCES …………………………………………………………………………...23 2 CHAPTER ONE INTRODUCTION Internet revolution has made available...
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