...Mobile Marketing: “Brand in the Hand” Fareena Sultan Professor of Marketing Marketing Group College of Business Administration Northeastern University, Boston, MA, f.sultan@neu.edu Presented at WCAI conference Marketing on the Move: Understanding the Impact of Mobile on Consumer Behavior Wharton, UPenn, Philadelphia, PA February 27, 2012 People Use Mobile Phones in Different Situations! 2 Mobile Marketing • Definition: Mobile Marketing is a set of practices that enable organizations to communicate and engage with their audience in an interactive and relevant manner through any mobile device or network. (MMA 2009) “Brand in the Hand”: The convergence of mobile handsets and the Internet creates new opportunities for e-commerce and interactive marketing. It is the potential for branding, mobile communications, and e-commerce to be delivered in the pocket, in the car, in the hand. (Sultan and Rohm 2005, Adidas) • Uniqueness of Mobile: Interactivity and Location Specificity! 3 The Mobile Frontier is Here and Now! • • • • Wireless subscriber connections in the U.S. reached 322.8 Million in 2011 (CTIA) 31% of all U.S. households have only a wireless phone. (CTIA) U.S. smartphone usage is 48% of all mobile phones as of Jan 2012 (Nielsen); 42% (comScore) There were 400 different models of smart phones on the U.S. market, at end of 2011 – Android and iOS account for 3 in 4 smartphones in the U.S. (comScore) The annualized U.S. wireless industry total revenue...
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...The Impact of the Digital Revolution on Consumer Behavior Kaplan University MT459: Consumer Behavior Professor Richard Caldarola October 22, 2012 I. THE ADVANCEMENT AND DEVELOPMENT OF DIGITAL REVOLUTION. A. Types of digital technology that is used by consumers all over the world. B. Other forms of digital technology that is expected to be utilized by consumers that involves linking to the internet. II. THE NEW MARKETING CHOICES THAT THE DIGITAL REVOLUTION USE THAT CHANGES CONSUMER BEHAVIOR A. Ways that the digital revolution has changed the consumer behavior as a result of marketing choices. B. The different roles that consumers have in marketing that impact their behavior. III. HOW THE DIGITAL REVOLUTION HAS CHANGED THE STRATEGIES IN WHICH CONSUMERS SEARCH FOR AND PURCHASE PRODUCTS. A. The process that consumers used in purchasing a vehicle in the past. B. How the internet is now utilized to assist consumers in the process of purchasing a vehicle. C. The effectiveness that digital experiences have on consumers and how they are influenced and impacted. IV. HOW THE DIGITAL REVOLUTION HAS CHANGED THE CONSUMERS SHOPPING EXPERIENCES. A. There are many digital tools that consumers use that can assist them in shopping. B. The percentage of sales is increasing dramatically and is expected to increase with the assistance of digital tools. C. Surveys of Home Accents proves that there is an increase in engaging...
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...of mobile shopping (m-shopping), and theorizes that the impact of TR on mobile shopping intention is mediated by both perceptions of usefulness and ease of use. Nested model was conducted inorder to investiagete the relations. Results show that technological readiness of a consumer influence the mobile shopping behavior. In adittion, perceived usefulness mediates the relation between technology readiness and m-shopping. Introduction M-shopping can be defined as purchase behaviour with a mobile device and has become aprogressivelyessential topic for prectitioners and manufacturers. According to eMarketer (2014), by 2016 smartphone users are enhanced (more than two billion users). Also results of “Deloitte Global Mobile Consumer Survey" indicates that, by 2013 67% of the population in Turkey uses smarthphones(Deloitte, 2013).A smartphone is a type of mobile phone which uses an operating system such as Apple iOS or Android by installing applications. Although using smartphone apps is the recent way of using technology, understandingtechnology readiness of customer is crucial, because most of the technological innovations are fundamental changes (Garcia and Calantone, 2002). This can cause anxiety in those who concens negative feelings about technological products. Results of a latest industry study shows that, 38 percent of smartphone users had purchase a product with a mobile appwhile a bit more (56%) intended to purchase with an app in the upcoming shopping (Adobe...
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...Buying behavior with evolution of ecommerce in Fashion Industry Introduction At about 150 million Internet consumers, India now has the third biggest Internet population in the world, next to China (at 575M) and the US (at 275M). According to the Internet and Mobile Association of India (IAMAI), the total of Social Media users in Urban India reached 66 Million by June 2013 and is expected to cross 80 million users by mid-2014. This clearly demonstrates that India is growing fast and public is becoming habitual of using the Internet as the development of human society, the development in Interaction processes and Digital Convergence open up groundbreaking opportunities and challenges for Marketing. Subsequently, the Internet has moved fast...
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...com/news/advertising-branding/back-school-shopping-has-changed-forever-159639 Journal article review No. 1 I chose an article from the Journal http://www.adweek.com. My choice was an article of this journal, entitled " Back-to-School Shopping Has Changed Forever. Nielsen, Retale studies show seasonal shift—and the dominance of digital". As the title suggests, the article is about a study, which depicts how the shopping behavior of Back-to-School articles has changed over time. One study was published by Nielsen, “a leading global information and measurement company, (which) provides insights & data about what people watch, listen to & buy”, which goes more into how the customers actions has changed through the influence of advertisement carried out by mass retailers. The article also adopts on a study done by “location-based shopping platform” Retale that shows the impact of mobile devices on the shopping experience. Stated in the article, the usual way for doing your Back-to-School shopping for a long time was going to the retailer right before school starts and “fill the cart with the usual haul of spiral notebooks and backpacks”. This year the consumer started shopping earlier then usual, which is directly related to the mass retailers like Office Depot or Target starting to broadcast their advertising earlier, says Nielsen’s global head of advertiser solutions. As their Study shows, in July 2014 already 18 % of all participants had started shopping, while one year ago in...
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...De Beers and other renownedcompanies introduced the augmented reality applications and serve customers in a best way .one example is customers can scan their feet at the store and this is only possible because of new technology (Tabusca,2014).Mobile augmented reality can facilitate user, though they have not got much attention in the past. Positive word of mouth from direct users and bystanders is another possible outcome (Eyuboglu, 2011).Salo et al.(2013),explained interactivity of real world with mobile and digital world enhances the efficiency and excellence which has been important in mobile interaction real world (MIRW) valuations. Mobile application developer ensured that these applications bring a delighted experience and promised that value is perceived by customers. Findings concluded that perceived value will help customers in buying behavior (Huand and Liu,2014; Rashid et al.,2014).Digital technologies with physical or real element successfully achieved desired experience as well as promoting brand image and strengthen...
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... | Paper on ecommerce and shopping ECOMMERCE AND SHOPPING ON THE INTERNET ABSTRACT With businesses seeking to seize the momentum of social media and social networking, technology-enabled social commerce has emerged to combine the power of online social networking with shopping. This study examines an emerging area in E-commerce, i.e., social commerce. Extending the online consumer behavior typology, this study categorizes online consumer behaviors into three types: transactional, informational, and social. While traditional E-commerce supports the transactional and informational aspects of online shopping, social commerce fulfils the social aspects of shopping, and potentially enhances the informational aspect as well. This research examines the online shopper as a prospective user of an emerging social commerce platform, the social shopping website, which are sites designed specifically to support social interactions while online consumers shop. The study augments the Technology Acceptance Model with constructs that enhance the specificity of the model to the social shopping application of social commerce. The model was empirically tested and supported. The results provide empirical evidence to support the importance of distinguishing the social aspect of shopping from the information and transactional aspects, as well as the potential advantage to using technology to...
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... But this virtual connectivity known as “ONLINE SHOPPING OR E-TAILING” is really a challenge for Indian customers to be associated with; they face some real time problems related to trust and quality. But the Indian shopping trend shows some rigid type of behavior towards online shopping. They do not trust this shopping style as they have to see and choose a product virtually and pay for it, without any kind of physical touch, which was really difficult to be done in Indian market, but in past 2-3 years the trends have changed at least in metros and big cities. It has been observed that Indore is adapting the changes in shopping trends in metros very quickly, they love to shop from home and enjoy online shopping. So the process of analysis of factor affecting customer satisfaction levels was initiated, ACSI Model uses the three manifest variables: Customer’s Expectation, Perceived Values and Over-all Quality, which leads to satisfied customer. This will give us the clear insights of satisfied online shoppers across Indore. Factors affecting online shopping behavior Online shopping is a relatively new type of retail shopping. It has now been adopted all over the world including Thailand. In Thailand, electronic shopping is still not as well known or accepted as in many other countries, and though the knowledge of online shopping in Thailand is now beginning to increase rapidly, the factors influencing online shopping behavior of Thai consumers have not been investigated. There...
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...Literature review “The Internet has changed how information is communicated and processed. People use the Internet for different purposes, including communicating with friends, researching and monitoring online stock prices, trading stock, paying bills, banking, and shopping. Growing numbers of consumers purchase goods and services, gather product information, or just to browse online”(Demangeot & Broderick, 2007). People today are indeed bombarded with technology. Most people cannot get through the day without their laptops or smart phones, especially for today’s youth. Since today's college students were raised in a technological age. “It is no surprise that internet usage among college respondents has seen a marked increase in recent years” (Budden et al, 2007). “Most college students surveyed enjoy shopping online” (Arnaudovska et al, 2010). Online shopping gradually appears in people’s lives, especially in college students’ life. “Online shopping is the process whereby consumers buy goods or services directly from a seller in real time over the Internet. Online shopping environments are, therefore, playing an increasing role in the relationship between marketers and their consumers” (Demangeot & Broderick, 2007). Therefore, internet is not only indeed playing an important role today, but also in the future. “In the city of the future, bricks-and-mortar retailers will be just as savvy as their online counterparts. In recent years, the convenience of purchasing...
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...Consumer Traits and Behaviors Paper and Presentation References September 16, 2013 PSY 322 Professor Susan Rusnak Exploring the Trait of Competitiveness and Its Consumer Behavior Consequences Competition is a major issue here within society of the United States and so in this capitalistic system, there is a steady competition in a capitalistic system competing against each other in a free market. In a legal system, plaintiffs and defendants constantly compete against each other to win the verdicts of juries and judges. Competition occurs within consumer behavior. People are so competitive when it comes to sports and games, they even have food competitions. Competitiveness can lead to strange behaviors. Trait of competitiveness can lead to strange behaviors and has also been recognized as “the enjoyment of interpersonal competition and the desire to win and be better than others” (Spence & Helmreich, 1983, p.41). Background theory four levels are labeled elemental traits, compound traits, situational traits, and surface traits. Elemental Traits are the basic and enduring cross-situational predispositions. Five of the eight elemental traits are openness to experience, conscientiousness, extroversion (measured as introversion), agreeableness, and emotional instability. If you are using the evolutionary perspective, three additional elemental traits are proposed: the need for body resources, material resources, and arousal. The eight elemental traits in a series...
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...eBay Goes on a Shopping Spree Introduction The author provides a case analysis of the eBay shopping spree assigned reading in the E-commerce: Business, Technology and Society textbook. The purpose of the research is to explain whether or not making so many acquisitions is a risky proposition. Additionally, the author will argue why eBay can successfully compete with its top three competitors. Finally, the researcher will explain why eBay is the perfect model for the integration of all the aspects of e-commerce. Questions Question #1: Explain whether or not you think making so many acquisitions is a risky proposition and why? The acquisitions are risky but support the eBay overall open source commerce platform called X.commerce. Therefore, the acquisitions are warranted as a calculated risk which enables merchants to more easily integrate online and offline commerce efforts (Laudon & Traver, 2012). Specifically, the acquisitions of RedLaser and Milo allow eBay to build services to help sellers offer goods locally, both online or through a mobile device, providing them with another channel for product distribution (eBay Annual Report, 2012). RedLaser allows consumers to scan barcodes in order to find the goods they are looking for in a variety of locations, both online and offline, while Milo enables local inventory to be viewed online or on a mobile device. The eBay acquisition strategy shows a strong commitment of connecting local retailers with shoppers. The...
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...explanations for events influencing their emotions, motivation, and behavior. Results...
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...nontraditional job titles (shopkeeper, product programmer, maestro, etc.) and wear their names on a piece of duct tape instead of a formal nametag. if you want customized shoes that no one else in the world will have, you can do it on your own your unique style of converse. The Future of Retail New customer journey had new engagement touch points across marketing, sales and service, and traditional retailers struggled to keep up. Every action and inaction the customers clicked on how much time they spent looking at certain products to their social activity and response to the email programs that helped online retailers pop-up or recommended product to drive sales and provide a superior experience. Retailers will focus on transforming mobile apps into a personal concierge of sorts when shoppers enter a store. Shoppers will be welcomed upon entering a store or department. The “personal shopper” app features will point out where they can find favorite products, alert them of products they might like and tell them about items being considered, like...
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...deliver highly advanced multichannel experiences Source: Cisco IBSG, 2011 Cisco IBSG © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 2 1 Global E-Commerce Background and Challenges Cisco IBSG © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 3 E-Commerce 2015: $1.4T, Still High Percentage in Developed, Non-U.S. Markets E-Commerce Spending (US$B) $1,600 Global e-commerce, including travel, will reach $1.36T by 2015—13.5% CAGR over six years This study focuses primarily on highly developed e-commerce and technology markets in Europe and Asia – Generally, high penetration of broadband and mobile, sophisticated delivery infrastructure – Example: U.K., Japan, France, and S. Korea will still represent almost 30% of the global e-commerce market in 2015 Internet Business Solutions Group 4 India $1,400 Mexico Italy Brazil Russia Canada Spain China Germany Taiwan Australia South Korea France Japan U.K. U.S. 2009 2015 $1,200 $1,000 $800 $600 $400 $200 30% $0 Source: Cisco IBSG, 2010 Cisco IBSG © 2011 Cisco and/or its affiliates. All rights reserved. Cisco...
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...THE STUDY OF THE EFFECT SOCIAL MEDIA FACEBOOK AND ITS MOBILE APPLICATIONS ON THE PURCHASING INTENTION OF FASHION APPAREL PRODUCTS TOWARDS THE GENERATIONS Y CONSUMERS IN HONG KONG SIN KIT YING, EMILY BA(Hons)Scheme in Fashion and Textiles (Fashion Marketing and Merchandising Management) INSTITUTE OF TEXTILES & CLOTHING THE HONG KONG POLYTECHNIC UNIVERSITY 2015 THE STUDY OF THE EFFECT SOCIAL MEDIA FACEBOOK AND ITS MOBILE APPLICATIONS ON THE PURCHASING INTENTION OF FASHION APPAREL PRODUCTS TOWARDS THE GENERATIONS Y CONSUMERS IN HONG KONG A Thesis Submitted In Partial Fulfillment of the Requirements For the Degree of Bachelor of Arts (Honours) in Fashion & Textiles (Fashion Marketing and Merchandising Management Specialism) under the Supervision of Dr. CHANG M.T. Jimmy by Emily, Kit Ying SIN Institute of Textiles & Clothing The Hong Kong Polytechnic University May 2015 ACKNOWLEDGEMENTS CERTIFICATE OF ORIGINALITY I hereby declare that this thesis is my own work and that, to the best of my knowledge and belief, it reproduces no material previously published or written, nor material that has been accepted for the award of any other degree or diploma, except where due acknowledgement had been made in the text. _____________________________________________________(Signed) __________________________________________________(Name of student) ABSTRACT Summary of the contents and finding of the thesis briefly LIST OF TABLES ...
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