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“CONFLICT RESOLUTION AT GENERAL HOSPITAL” Page#1

Conflict Resolution at General Hospital

Professor McGrath
Leadership and Organizational Behavior
Bus 520
6/06/2011

Page#2
Discuss the conflict that is occurring at General Hospital Conflict at General Hospital seems to have started before CEO Mike Hammer hired Marge Harding. When hiring Harding conflict just seemed to escalate to a new level. Harding lacked importance of commitment, she showed this when the new life altering technology was being installed, vacation time. It also seems like she displayed a little fight and flight minus the fight. Harding left her assistant in charge of handling the first week of a “New Way”. She also displays no regard to Team/Leader expertise, Harding solely based her decision to implement this new way of having tests read on advice from a former colleague with alternative political motives. Harding was sure with this cutthroat hardnosed decision she figured she would be able to skip a couple of rungs on the ladder to leadership. Bad decisions as this only escalated conflict, especially when the decision to fire co-worker Dr. Baker who was a trusty EKG reader, without consulting or informing co-worker. That one mistake caused a notion that there were never going be any likely hood of commitment from the staff
Discuss the conflict management styles that are evident in the case. Most evident is an Intrapersonal Conflict, when Harding displays attributes that are clearly self-motivated and asserting. Harding shows many avoidance issues of others concerns. She has no ground for compromise, Harding’s avoidance of the meeting after returning from a week vacation really caused the staff to feel as if their opinions and commitment to all teams was of no importance. When firing Dr. Baker the staff should have been consulted and made aware of the

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