Module 5 Case Study

Scott Daniels’ job was to lead a team of people from both the medical instruments company and his own firm to identify and resolve quality-related issues with the EIS and to develop a plan to help prevent quality problems from happening on future projects. According to the case study the first thing Scott’s team did was to research the problem with the EIS. I am underlining this because the first step in any problem solving situation is critical. Also, Scott’s team created a cause-and-effect diagram similar to the one in figure 8-2, they also created pareto chart to help analyze the many complaints the help desk received and documented about the EIS. So I asked myself if there is any reason why they used only the cause-and-effect diagram and the pareto chart among the seven Basic tools of Quality. Did Scott daniels and his team apply the basic problem-solving technique or process.
I found out through my researches that there are SEVEN STEP PROBLEM SOLVING TECHNIQUE
The History
The method was developed by The Quality Management Center in Cambridge, Massachusetts, USA, with its purpose being to find suitable solutions to problems identified.
The Principle
The method is based upon PDCA (Plan-Do-Check-Act) and SDCA (Standard-Do-Check-Act). It looks for the causes of problems, aimed at improvement. It is process-oriented. The original wording of the method consists of the following steps: Problem – Data – Cause – Solution – Results – Deployment – Debrief.
The Application Procedure
1. Defining the problem – describe the problem you have identified. Define the aim or commitment you need to achieve. Also, at this stage, it is appropriate to define the key parameters of the envisaged improvement.
2. Collecting and analyzing the data – gather all the relevant data and information available. Analyze it and verify you have really defined the