Emotional Intelligence factors and how it affected Montego Bay employees. Emotional intelligence factors are so important to employees and businesses alike because it demonstrates how we feel about ourselves, how we manage our emotions, how we have empathy for others and their feelings, and how we use it to interact with others. Emotional intelligence also plays a factor in being successful; it reveals positive emotions that align actions with passion, engagement and purpose, after all emotions are what drive people. “A fully engaged employee is one who is emotionally connected to the organization and actively seeks to serve the mission.” (Daft, 2009) The behavior and emotional intelligence of leadership make the biggest difference in whether people feel accepted and engaged in their work, enabling them to be passionate and purposeful. Lisa Mahoney faced many different emotions in this situation that Montego Bay faced. She was disappointed and discouraged in the sales, she was weary and worried about the new system and how it would affect her employees, and she herself was afraid of failure. All of these emotions allowed her judgment to be clouded, her emotional state instable and leaving her team unengaged, unmotivated and with no communication lines open.
Emotional Intelligence factors that could have been changed in the Montego Bay case.
Employee behavior will allow a company to become successful or to hold it back. In this case the employees allowed the negative emotions to affect their success, spilling over to the aggression towards the customers. If the employees would have been able to come to Lisa and express their emotions and thoughts, then they may have felt better about the new system, not harboring those negative emotions and feelings. The negative emotions may have pushed the sales up but in the long run, the employee’s aggression towards the