...ISOM2700 Introductions to Operations Management Instructor: Dr. Cui Zhijian, Email: zhijianc@ust.hk, Office: Rm 4079, Tel: 34692127 TA: Ms Jia Jing, imjing@ust.hk Brief Outline The course content is divided into two components. In the first part, Business Process Analysis and Improvement, we study tools and cases that allow us to analyze, improve and design internal firm activities. In the second part, Supply Chain Management, we turn our attention to entities external to the firm and examine the activities of sourcing raw materials and delivering goods to consumers. The components are detailed below: Part I: Business Process Analysis and Improvement. We begin our study of business processes by first playing the “Lego” game. Through this exercise, we will have an overview of a simple assembly line as well as the fundamental concepts in process management, such as capacity, bottleneck, etc. Then, we study how to analyze the operational process using the case “Kristen´s Cookie Company” and further evaluate the financial value of operational improvement. In the following sessions, we will introduce Toyota production system as well as it implication in service context. We will also study the tools of quality management. We finally study the operations strategy and the product-process matrix using “Shouldice” case. Part II: Supply Chain Management: In this part, we turn our attention to the interfaces between an organization and its external environment, more specifically...
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...2 | |Supply Chain Management |Chapter 15 | |Forecasting |Chapter 3 | |Product and Service Design |Chapter 4 | |Exam 1 – Online 6/11 from noon to midnight |Chapters 1-4, & 15 | |Capacity Planning |Chapter 5 | |Process Selection and Facility Layout |Chapter 6 | |Location Planning and Analysis |Chapter 8 | | Quality Management |Chapter 9 | |Exam 2– Online 6/19 from noon to midnight |Chapters 5, 6, 8, 9 | |Statistical Quality Control |Chapter 10 | |Inventory Management |Chapter 13 | |JIT and Lean Operations |Chapter 14 | |Exam -3– Online 6/27 from noon to midnight ...
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...COMM 225: Production and Operations Management Course Outline (Fall 2015) ------------------------------------------------- ------------------------------------------------- GENERAL INFORMATION * Instructor: Peter Rosenthal, eng., M.B.A. * Lectures: Wednesday 17:45-20:15 Room MB 3.270 * Course Website: Moodle * Email: peter.rosenthal@sympatico.ca * Phone: 514-848-2424 x 5492 * Office: MB 12-104 * Office Hours: Wednesday 16:45-17:30 and by appointment ------------------------------------------------- COURSE DESCRIPTION This course is an introduction to contemporary operational issues and techniques in the manufacturing and service sectors. Among the topics covered are: operations strategy, forecasting, materials management, total quality management, time-based competition, and queuing theory. Mathematical modeling in resource allocation is also introduced. Cases and computer-aided quantitative tools for decision-making are used throughout the course with an emphasis on the interactions between production/operations management and other business disciplines. Prerequisites: COMM 210, COMM 212, and COMM 215 ------------------------------------------------- LEARNING OBJECTIVES Operations are the core of every business. Successful implementation of any business strategy cannot be achieved without the proper execution of operations. Global and local companies that are experiencing a surge in market share owe this success...
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...Studying at the University of Melbourne – Arts (majoring in Media & Communications) Business Management Past-student perspective • Tutored Business Management 2013 • ATAR 99.35 – Study Score of 46 for Business Management (2011) Baya Ou Yang 2012 VCE Graduate Study Scores: Exam Marks Study Score Exam Mark / 65 Study Score Exam Mark / 65 50 65 39 48 49 64 38 46 48 63 37 44 47 62 36 42 46 61 35 40 45 59 34 38 44 58 33 36 43 56 32 34 42 54 31 32 41 52 30 30 40 50 29 Revising Smart 28 Revising Smart • Make A Definition Sheet Every key term needs a definition Everyday terms you know the definition for, still DEFINE Eg. Organisation, Productivity • • Don’t use the words in the term www.engageeducation.org.au Summary & Definition Sheets Practice Exams Questions from text book Memorising Revising Smart Make A Summary Sheet THE MOST IMPORTANT THING YOU CAN DO BEFORE THE EXAM 1 THE STUDY DESIGN Revising Smart AREA OF STUDIES (5): UNIT 3: • • • AOS1: LSOs in context AOS2: Internal environment of LSOs AOS3: Operations Management Use these dot points as sub-headings for your summary sheets UNIT 4: • • AOS4: Human Resource Management AOS5: Change Management YOUR SUMMARY SHEET Revising Smart Questions from text book Revising Smart 1...
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...[pic] Course Syllabus OPM 511: OPERATIONS MANAGEMENT Summer 2013 Course Overview: This course addresses the management of operations in manufacturing and service firms. The course starts with a general overview of operations management and its relationship to other functions of the business. Managing operations well requires both strategic and tactical skills. During the term, we will consider such topics as: strategic planning, demand planning, process analysis, locating facilities, determining capacity, materials management, and technology, together with relevant analytical techniques. The course will involve class room discussions, use of case studies and problem solving. PRE-REOUISITE: MGT 511 Quantitative Business Analysis, Use of PC including Excel & software provided with the text book. TEXTBOOK: Jay Heizer and Barry Render, Operations Management (Global 10th Edition), 2011, Prentice Hall. REFERENCES: William J. Stevenson, Operations Management, 10th Edition, McGraw-Hill, 2008. COURSE OBSECTIVES This course introduces basic concepts of business operations. Specifically: • Understand operations processes including inputs and outputs to meet customer satisfaction for products and services. • Management concepts and techniques used in operations management. • Focus on applications of the concepts. Description of the knowledge to be acquired Understand Operations Management and its relationships with other functional...
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...GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION [GIMPA] MASTERS IN BUSINESS ADMINISTRATION COURSE NUMBER: GMBA 607 MANAGING OPERATIONS Instructor: Dr. Samuel Famiyeh Office Location: D-Block, R14 GIMPA Main Campus E-Mails: sfamiyeh@gimpa.edu.gh APPOINTMENT TIME You are encouraged to talk to me about any problem or suggestions you may have concerning the course, careers, benefits of advanced courses in operations management, or things in general. If you can’t seem to find the time to talk with me face-to-face, send an email and I will respond as quickly as possible. DESCRIPTION OF THE COURSE Operations management is an area of management concerned with overseeing, designing, controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and/or services). The course discusses the managerial processes underlying operations management in both service-providing and goods-producing organizations. Specific topics to be covered include introduction to operations management, forecasting, process design, capacity planning, facilities location and design, inventory...
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...Vol.1 FE Exam Preparation Book Preparation Book for Fundamental Information Technology Engineer Examination Part1: Preparation for Morning Exam Part2: Trial Exam Set INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN FE Exam Preparation Book Vol. 1 Table of Contents Part 1 Chapter 1 PREPARATION FOR MORNING EXAM Computer Science Fundamentals 1.1 Basic Theory of Information 1.1.1 Radix Conversion 1.1.2 Numerical Representations 1.1.3 Non-Numerical Representations 1.1.4 Operations and Accuracy Quiz 1.2 Information and Logic 1.2.1 Logical Operations 1.2.2 BNF 1.2.3 Reverse Polish Notation Quiz 1.3 Data Structures 1.3.1 Arrays 1.3.2 Lists 1.3.3 Stacks 1.3.4 Queues (Waiting lists) 1.3.5 Trees 1.3.6 Hash Quiz 1.4 Algorithms 1.4.1 Search Algorithms 1.4.2 Sorting Algorithms 1.4.3 String Search Algorithms 1.4.4 Graph Algorithms Quiz Questions and Answers 2 3 3 7 10 11 14 15 15 18 21 24 25 25 27 29 30 32 34 37 38 38 41 45 48 50 51 i Chapter 2 Computer Systems 2.1 Hardware 2.1.1 Information Elements (Memory) 2.1.2 Processor Architecture 2.1.3 Memory Architecture 2.1.4 Magnetic Tape Units 2.1.5 Hard Disks 2.1.6 Terms Related to Performance/ RAID 2.1.7 Auxiliary Storage / Input and Output Units 2.1.8 Input and Output Interfaces Quiz 2.2 Operating Systems 2.2.1 Configuration and Objectives of OS 2.2.2 Job Management 2.2.3 Task Management 2.2.4 Data Management and File Organization 2.2.5 Memory Management Quiz 2.3 System Configuration Technology 2.3.1 Client...
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...and Inventory Management (CPIM) Questions What is the APICS CPIM Certification? The APICS CPIM program is recognized worldwide as the standard in production and inventory control. An APICS certification shows a commitment to the profession that leads to a sense of accomplishment, demonstrates value to an employer, enhances earning potential, and provides a path to career advancement. The APICS CPIM program is divided into five process-oriented topics to provide participants with the best possible educational assessment and knowledge base. After earning an APICS CPIM designation, you can begin the process toward the CFPIM. The distinguishing characteristic of a CFPIM is the willingness to share acquired knowledge with others through presenting, publishing, teaching, and participating in professional development activities. How many questions are on an APICS CPIM exam? Most APICS CPIM exams consist of 75 multiple-choice questions (60 operational and 15 pretest). The Basics of Supply Chain Management exam has 105 questions (80 operational and 25 pretest). The pretest questions do not contribute to your total score but are necessary for research purposes. These pretest questions are randomly distributed among the test items that will be scored and will be used for statistical purposes only. The pretest items are similar to the scorable items on the test, and candidates will not know which items will be scored and which will not. Candidates should answer all exam questions. How...
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...Instructions to Students Open Book, Take Home Exam This exam is an open book exam. You may use any material to answer the test. Materials might be: • your notes • readings, reference materials or textbooks • equipment like calculators, drafting tools etc. • Company data available through the Internet. Etc… Questions in the open book test The questions in the test evaluate your ability to think critically, and your understanding of the subject. You are not being tested for your ability to memorize and recite, but your ability to find and use information, and submit and defend your arguments. Exam Time The exam question is posted 30 November 2013, Your preliminary answers must be submitted by email by Friday 6th December for discussion and review during the normal lecture time on Saturday 7th December.. . Show us your answers and ask questions. . . We will review in detail the work done then you will have until Saturday 14 December to submit your report. Any test papers submitted after the limit set above will not be considered. Hints Read all the questions carefully Before you start the exam, read all the questions carefully and understand what it is you are being asked to do. Look for the Clue Words in the questions. Use the exam time wisely Answer the 'easy' questions first. Starting with the 'hard' questions (questions you are unsure of) slows you down and can leave you with insufficient time to address the others that you can do well in...
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...SAGE COURSE COMPANIONS K N O W L E D G E A N D S K I L L S for S U C C E S S Operations Management Andrew Greasley © Andrew Greasley 2008 First published 2008 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act, 1988, this publication may be reproduced, stored or transmitted in any form, or by any means, only with the prior permission in writing of the publishers, or in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. SAGE Publications Ltd 1 Oliver’s Yard 55 City Road London EC1Y 1SP SAGE Publications Inc. 2455 Teller Road Thousand Oaks, California 91320 SAGE Publications India Pvt Ltd B 1/I 1 Mohan Cooperative Industrial Area Mathura Road, New Delhi 110 044 India SAGE Publications Asia-Pacific Pte Ltd 33 Pekin Street #02-01 Far East Square Singapore 048763 Library of Congress Control Number: 2006939578 British Library Cataloguing in Publication data A catalogue record for this book is available from the British Library ISBN 978-1-4129-1882-4 ISBN 978-1-4129-1883-1 (pbk) Typeset by C&M Digitals (P) Ltd, Chennai, India Printed in Great Britain by The Cromwell Press, Trowbridge, Wiltshire Printed on paper from sustainable resources contents Part One Part Two 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10...
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...UNIVERSITY-BANGLADESH Operations Management ------------------------------------------------- Course Outline Course Code : BBA-3115 Credit Hours : 3 Pre–requisite Course : MAT-2103 Semester : Spring 2013-14 Lecturer : Ziarat H. Khan, Assistant Professor – Faculty of Business Administration Section : C & E Course Objective : This course addresses the management of operations in manufacturing and service organizations. Diverse activities, such as determining the size and type of production process, purchasing the appropriate raw materials, planning and scheduling the flow of materials and the nature and content of inventories, assuring product quality, and deciding on the production hardware and it gets used, comprise this function of the company. Managing operations effectively requires both strategic and tactical skills and is one of the most critical aspects of an organization. Effective and efficient utilization of resources by an organization determines its successes in the long run and operations management is means to achieve this. This course will be of interest to management majors and is a pre-requisite for some other management classes. This class can also be useful to students with other majors because every business has operation component. While primary objective of this course is to familiarize students with the basic concepts, techniques, methods and applications of operations managements. It will provide them with an understanding of operations and the role...
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...SBE310 Final Exam Study Guide YOU MAY WANT TO PRINT THIS GUIDE. 1. The Final Exam is "open book, open notes." The maximum time you can spend in the exam is 3 hours, 30 minutes. If you have not clicked the Submit For Grade button by then, you will be automatically exited from the exam. In the Final Exam environment, the Windows clipboard is disabled, so you will not be able to copy exam questions or answers to or from other applications. 2. You should click the “Save Answers” button in the exam frequently. This helps prevent connection timeouts that might occur with certain Internet service providers and also minimizes lost answers in the event of connection problems. If your Internet connection does break, when you reconnect, you will normally be able to get back into your Final Exam without any trouble. Remember, though, that the exam timer continues to run while students are disconnected, so students should try to login again as quickly as possible. The Help Desk cannot grant any student additional time on the exam. 3. See Syllabus "Due Dates for Assignments & Exams" for due date information. 4. Reminders * You will only be able to enter your online Final Exam one time. * Click the "Save Answers" button often. * If you lose your Internet connection during your Final Exam, logon again and try to access your Final Exam. If you are unable to enter the Final Exam, first contact the Help Desk and then your instructor. * You will always be able to see...
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...Multiple Choice Question 56 Supply chain management involves managing: • the flow of internal information only. • the flow of materials and information from suppliers and buyers to the final customer. • the flow of raw materials to inventory only. • managing the stock room supply only. Multiple Choice Question 14 A company with a low customer contact that is capital intensive is called: • a farm • manufacturing • quasi-manufacturing • service • industrial era operations management Multiple Choice Question 50 When was the first mathematical model for inventory management developed? • 1770 • 1865 • 1900 • 1913 • 1930 Multiple Choice Question 68 Operations management personnel perform a variety of functions, including all of the following except ___________________. • analyzing production problems • analyzing potential mergers • developing forecasts • developing employee schedules • monitoring inventory Multiple Choice Question 7 At the GAP, which function plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations? • engineering • human resources • marketing • operations management • purchasing Strayer University Midterm Exam Study Guide BUS 515 Midterm Exam Multiple Choice Question 24 When does productivity increase? • inputs increase while outputs remain the same • inputs decrease while outputs remain the same • outputs decrease while inputs remain the same •...
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...BA 380N: OPERATIONS Management Fall 2012 SYLLABUS Rev. August 5, 2012 Professor Edward Anderson Office: CBA 3.430 Phone: 471-6394 e-mail: Edward.Anderson@mccombs.utexas.edu Office Hours: By appointment Mail Box: IROM Dept., CBA 5.202 Fax: 471-0587 Web: All web material is at www.EdAnderson.org or can be reached via Blackboard. Personal/Research Web: www.EdAnderson.org COURSE DESCRIPTION Operations Management involves those aspects of your firm that provide the goods or services in your firm’s value proposition to your targeted market. As such, operations will be decisive in determining the long-term viability of your firm’s business model. This fact has become even clearer in recent years as competition has increased with more globalization and improved information technology. By integrating operations successfully into the their business models, firms such as Dell, Toyota, and Wal-Mart have shown that good operations make good business sense. The objective of this course is to provide you with an understanding of Operations Management and the role that it plays within an organization. By the end of the course, you should have developed an appreciation for the challenges in providing world-class products and services and the ability to use some analytical tools and conceptual frameworks to guide your thinking about operations. It is important to realize that much operations consists of the systematic design, operation, control and improvement of business processes. Accordingly...
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...Release Version 4.2.2.5 About taruu ................................................................................................................................................... 5 Overview ....................................................................................................................................................... 5 Additional Exam Resources........................................................................................................................... 5 General Exam Tips......................................................................................................................................... 6 What’s On the Exam ..................................................................................................................................... 7 ITIL Core Concepts ...................................................................................................................................... 12 Services ................................................................................................................................................... 12 Service Management .............................................................................................................................. 12 ITIL as a Good Practice Framework ......................................................................................................... 12 The Service Lifecycle ................................................................
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