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Motivation, Stress, and Communication

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Position: The Sales Representative position provides support to the sales and marketing functions in the Marketing Department by assuming direct responsibility for collection of data necessary for the preparation of various company forms required for the installation of new electric facilities and providing outbound telephone support for marketing campaigns such as market research, sales, event notification, and customer studies. The Sales Representative position includes the successful processing of applications for electric service for residential and small commercial projects in accordance with Peco Energy policies, procedures and accurate Tariff interpretation and application.
Responsibilities include: performing outbound calls for the Marketing campaigns in order to solicit new customers, gather market research, gain participation in special programs and notify customers of special events. The Sales Representative must collect data necessary for the preparation of various company forms required for the installation of new electric facilities and perform data input using software as determined by the company. The Sales Representative is the single point of contact that coordinates the business process between the customer and the various internal departments of Peco Energy-in a professional and competent manner. In addition they answer all questions regarding the installation of electric service. The representative must respond to inquiries and complaints regarding the installation of service in compliance with both company and departmental policy. He or she refers other inquiries to appropriate departments as necessary requesting ample information to determine an appropriate department to answer questions. The Sales Representative must handle complex scenarios and multiple priorities of the residential and small commercial business

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