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Motivation

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Case Study

Case Study: Motivating Employees

1. Using the Maslow’s hierarchy, Shank’s old boss fail to meet her levels of safety, belonging, self-actualization and esteem. Amanda Shank mentions being made to feel like simply a number which affects the sense of belonging and esteem. The belonging is something she really likes at Flight 001 because they feel friendly and like a family where her last job did not. The self-actualization was the lack of motivation because the former boss said she could be replaced at any time, she was just a number. The sense of safety is also crushed when one is told they could be replaced at any time. Showing appreciation for work done, spending time with employees by management and not making comments about replacing people and lowering their value all would have made Amanda feel more motivated, safe, and allowed her to grow and become more confident.
Managers should ensure some regular communication with their subordinates. As well as, an open door policy throughout the organization where employees can approach senior management when they need them.

2. Expectancy theory states that a person's behavior is influenced by the expected outcomes. In this case, low pay would lead the person to feel like no matter what they did, their efforts would not be rewarded with expected pay raises or bonuses. The underpaid often just show up and do what they have to do, nothing more because they feel their efforts are not appreciated or in some cases known. To increase motivation, acknowledging a job well done, special efforts, or anything the employee tries and does should be part of the routine. Also, making pay comparable to work, offering bonuses or rewards would also help motivation.
Measurement of people’s fairness and comparing themselves with their peers is the form basis of Equity Theory. So if Amanda Shank

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