...Laurel Fizer MGT/312 12/21/2015 Adeline Boomgaard Efficacy Score : 18 pts. 15 - 18 pts. Feedback: High level of PsyCap. Resiliency Score : 15 pts. 15 - 18 pts. Feedback: High level of PsyCap. Hope Score : 15 pts. 15 - 18 pts. Feedback: High level of PsyCap. Optimism Score : 12 pts. 9 - 14 pts. Feedback: Moderate level of PsyCap. I strongly agree with my results from this self-assessment. In my current job role as a personal banker I find myself to be effective, resilient, hopeful and slightly optimistic, I say slightly simply because I never like to take anything for granted. It’s very important to be effective in my job role, I need to pay attention to detail and make sure I am meeting my sales goals, not only for the month but with each specific customer. With every customer I sit with its important that I set them up with the basic banking needs such as online banking and a debit card as well as ask them more in depth questions about their financial goals and debt they may want to consolidate. Not all customers will take these questions as being effective, some may take it as me prying into their personal business, but that is where resilience comes into effect. I am resilient to upset customers, not to say I don’t care how they feel, but there are times where you just can’t please everyone. I am always hopeful that I will win over their trust in the future, but sometimes it’s okay to let them be upset for the time being. Some strategies I have...
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...Business Plan Part 1: Preparation Describe an original idea for a product or service you think you can develop and sell. A service that I think I can sell would be motivational speaking. I can also develop and sell books. The most inspiring and successful motivation speakers are those with a personal story of success that can be passed on to audiences (Marsden, ehow.com). I know this because I am currently doing speeches now and will eventually author books. I choose this path because I have always been a talker. Every since a child, I have loved to speak in front of crowds. I would love to read the Sunday school minutes. I was then introduced to Toastmasters International Speaking Club and was advised of how well of a speaker I am. I did not believe it at first. I then begin to see it because people demanded me to speak so they could hear me. I decided I could make this a career, so I started speaking. Now I am four speeches away from having my Advanced Communicator Silver with Toastmasters. Once it is obtained, I will only have one more level to reach out of five, which is the Advanced Communicator Gold. I am also working on becoming an accredited speaker through Toastmaster. Once I become an accredited speaker, I will be able to charge for my speeches versus accepting whatever donations are provided. Once my speaking career takes off, I will venture off into authoring books. I think I can sell books because I am an excellent speaker and people will...
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...each point of motivational interviewing, why it was used, and whether or not it was successful. What was done well in this interview, and why? What would you have done differently, and why? Of the theories we have learned in this unit, which theory stands out in this interview? Where and how? “A client-centered and empathetic counseling style is one fundamental and defining characteristic of motivational interviewing. We regard the therapeutic skill of reflective listening or accurate empathy ... to be the foundation on which skillfulness in motivational interviewing is built ... Through skillful reflective listening, the counselor seeks to understand the client’s feelings and perspectives without judging, criticizing, or blaming ... The crucial attitude is a respectful listening to the person with a desire to understand his or her perspective” (Miller & Rollnick, 2002, p. 37) In this case, the Motivational interviewing refers to an interpersonal counseling or communication style rather than a specific therapy or set of techniques (Rollnick & Miller, 1995). This style is evident in the process of MET (Motivational Enhancement Therapy). The focus of this particular interview was on helping the client to overcome reluctance or ambivalence on his own, while allowing him to make positive changes in his approach to anger management. The therapy did not assume that the client wanted to change, but lead the client to own their need for change. The motivational interviewing assumed...
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...Sarah Rose Management Skills Development: MGT 585-02W Fall 2013 Case Analysis Does this milkshake taste funny? George Steins’ Ethical Dilemma * Discuss all of the reasons why you believe George might act unethically and remove the filters, allowing the maggots to remain in the mix. The first reason George might act unethically is due to Social Learning Theory. “Analysis revealed that perceived learning opportunities were shaped, enabled, and constrained by a variety of social, cultural, structural, and process-related imperatives. This was manifested through two learning systems: (1) a formal learning system directly managed by the organization and (2) an informal system that was fostered through strong social networks and driven by the organizational culture. From this investigation, we posit a social theory of learning, which encompasses sharing knowledge and experience through social interaction” (O’Toole, 2011). This is an article for developing learned systems by the Australian Army in their ‘fighting for knowledge’ campaign to understand learned systems in a military setting. Using a focus group of over 150 armed personnel to understand some of the cultural and social systems enforced. Social theory is a theory that states that we learn through observation and our direct experiences with others (Robbins. 2013). The social learning theory is enacted by both formal learning systems, decreed through management, and informal social networks. In the case George is...
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...Motivation and Teams Case Study Case One: Two Men and a Lot of Trucks The first theory is I think plays in this study are the expectancy theory. I think this because her children believed in the hard work they performed would lead to rewards. This led them to buy a franchise of their own. Equity theory is also found in this case study due to the rewards that each child got due to their mother owning the business and rewarding them to work for her. Ms. Sheets also plays a role in the expectancy theory. She did believe that if she worked hard her business would succeed more than she would have expected. Ms. Sheets opened a Stick Men University that was used to train franchisees and movers how to properly move items and customer service. Case Two: Siemen’s New Boss The theory this case study shows is expectancy theory. I feel that Mr. Kleinfield displayed the characteristics of this theory. He came to the business young and with new ideas that would save the company money and the employees their jobs. It appears that the plant was costing the business more money than they expected or wanted to continue paying. Mr. Kleinfield came to the location and had to convince the employees to change their normal hours days and hours. He eventually convinced the employees to do as he asked which in time reduce production time and costs, which saved their jobs. He was open to questions by anyone in the plant, even the employee reps. He was there to show them that he was...
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...Whenever the term motivational speaker is introduced to a conversation, I instantaneously imagine an overly enthusiastic man, preparing to deliver the same watered-down, cookie cutter speech that has roamed the halls of every high school. Therefore, it was only natural for me to shrink back in fatigued anguish at the thought of having to endure the same torturous event in which I would be expected to appreciate with mock enticement. Mr. Christopher Taylor is a man of too many words and very little tolerance for ignorance. Walking into the room, the weight of his presence was awakening. Something about the way my older peers glanced at him with the up most respect sent a trigger alerting me to the significance of him. Although he sat patiently through his detailed introduction, his eyes focused around the room, seemingly categorizing each student into a database, well organized through years of practice. Light applause trailed him as he took a firm stance in the front of the ballroom. Deceptively, he began with generalized questions about how people perceive each other, trivial knowledge that determined little, other than the common sense of his audience. After a series of varyingly mediocre topics, Mr. Taylor quieted down and pondered to himself for a second, gaining his thoughts and deciding how best to approach the next topic, “How many of you are pre-med students?” he asked inquisitively. I was one of many of the proud students who raised their hands. Nodding in acceptance...
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...introduction The world Tourism Organization announced a 10 year average growth rate of 4.5% of the global tourism industry. The Department of Tourism of the Philippines posted a growth rate of 10% in 2007 and the forecast in the next 5 years is even brighter. There were 903 million international tourist who travelled in 2007. By 2020, the figure is estimated at 1.6 billion. The number of tourism and hospitality workers is expected to grow proportionately. Tourism plays an extremely important role in a countries economy. According to data from the Department of Tourism, tourist arrival on Boracay Island which was earlier named as the world’s top island destination by the prestigious travel and leisure magazine alone reached 1,023; 429 from January to October this year 2012. The 10- month data for this year already surpassed the 908,574 tourist recorded last year. Not only has the number of tourist increased rapidly, the profile of foreign tourist coming to the Philippines has also changed. The influx of Asian travellers like Koreans, Taiwanese, Chinese, Americans and Australians has specifically rated the dynamic growth of the tourism market. To sustain this phenomenal growth in the hospitality and tourism industry, the need to provide quality service and product is at most importance. As kusluvan(2000) pointed out skilled, enthusiastic and committed workforce is vital to the success of firms in this industry. This service industry logicies frequent and intense face to face...
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...Introduction The world Tourism Organization announced a 10 year average growth rate of 4.5% of the global tourism industry. The Department of Tourism of the Philippines posted a growth rate of 10% in 2007 and the forecast in the next 5 years is even brighter. There were 903 million international tourist who travelled in 2007. By 2020, the figure is estimated at 1.6 billion. The number of tourism and hospitality workers is expected to grow proportionately. Tourism plays an extremely important role in a countries economy. According to data from the Department of Tourism, tourist arrival on Boracay Island which was earlier named as the world’s top island destination by the prestigious travel and leisure magazine alone reached 1,023; 429 from January to October this year 2012. The 10- month data for this year already surpassed the 908,574 tourist recorded last year. Not only has the number of tourist increased rapidly, the profile of foreign tourist coming to the Philippines has also changed. The influx of Asian travellers like Koreans, Taiwanese, Chinese, Americans and Australians has specifically rated the dynamic growth of the tourism market. To sustain this phenomenal growth in the hospitality and tourism industry, the need to provide quality service and product is at most importance. As kusluvan(2000) pointed out skilled, enthusiastic and committed workforce is vital to the success of firms in this industry. This service industry logicies frequent and intense face to face...
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...in which you believe in or you have benefited from personally, you will be a very successful person. I’ll always prefer to promote the products/services that I had used, reviewed, joined or read before. We live in abundance of wealth today. There is no limit to our earnings; we have the capacity to earn extraordinary income if we are determined to achieve it. What is most important is how we deliver our own self to others. If we give our best capability, the successful result we want will come to us ultimately. This is the law of Universal Abundance that I have learned throughout the years. You can distribute this ebook for FREE. You probably had received this ebook from a friend or by subscribing to my e-zine, eSuccessMastery Success Motivational Resources E-zines....
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...TOPIC: Attrition in organizations Group 7: Rahul Kumar Gupta: 12P157 Rajesh Choudhary: 12P158 Rajiv Gupta: 12P159 Rakshit Sharma: 12P160 Ravi Goel: 12P161 Ravi Kant Singla: 12P162 Attrition The reduction in staff and employees in a company through normal means, such as retirement and resignation is called attrition. Attrition leads to loss of key employees who have thorough knowledge of the company and its practices. Appointing new employees in place of old involves cost of recruiting and training them. Experience in a field is very important for better performance. New employees lack this and this might lead to some pitfalls during their work. If there is high attrition, it also results in a negative impact on new employees about the work...
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...OL 125: Personal Development Plan – SWOT Analysis (Milestone Two) Student Name: Sheril Cunamay Date: May 20, 2014 Strengths (What do I do well?) | Weaknesses (Where can I make improvements?) | List at least 4 strengths here. Use complete sentences. * 1. I play piano real well. * 2. I am a great motivational speaker. * 3. I’m always very passionate about what I do. * 4. I am very self-motivated. | List at least 4 weaknesses here. Use complete sentences. * 1. I’m very shy. * 2. I’m sometimes over confident about things. * 3. I’m too emotional at times * 4. I am a workaholic. If I could work and not take a break, I would. Sometimes I lose sight of the more important things in life. | Opportunities (What kinds of things could I be doing based on my strengths?) | Threats (Where could I be using my strengths and talents more productively?) | List at least 4 opportunities here. Use complete sentences. * 1. I could be playing for my churches ministry when they go to sing at other churches. * 2. I could speak to those around me to be led to God through my motivational speaking. * 3. I could use my passion for others and music and teach those around me to turn to God through music. * 4. I could pursue to open up a new ministry that would show those people in the town that I’m in about God’s love. | List at least 4 threats here. Use complete sentences. * 1. I could be using my talents in churches. * 2. I could be using them at the children’s hospital...
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...1. I have not failed. I’ve just found 10,000 ways that won’t work .- Thomas Edison 2. The only place where success comes before work is in the dictionary. – Vidal Sassoon 3. Business opportunities are like buses, there’s always another one coming. – Richard Branson 4. Formal education will make you a living; self-education will make you a fortune. – Jim Rohn 5. An entrepreneur tends to bite off a little more than he can chew hoping he’ll quickly learn how to chew it. – Roy Ash 6. The most valuable thing you can make is a mistake – you can’t learn anything from being perfect .- Adam Osborne 7. A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them. – John C. Maxwell 8. Our business in life is not to get ahead of others, but to get ahead of ourselves. - E. Joseph Cossman 9. Logic will get you from A to B. Imagination will take you everywhere. – Albert Einstein 10. You can’t ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new. – Steve Jobs 11. Live out of your imagination instead of out of your memory. – Fortune Cookie 12. Success is liking yourself, liking what you do, and liking how you do it. – Maya Angelou 13. The most important thing in communication is to hear what isn’t being said. – Peter F. Drucker 14. If everything seems under control, you’re just not going fast enough. – Mario Andretti ...
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...HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 HCS 325 Week 4 Individual Motivational Methods Paper HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II HCS 325 Week 5 HCS 325 Week 5 Team Organizational Structure Presentation HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 ...
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...Division of Business | Course: HND Level 5 Business (management) | Year: 2015/16 | Student Name: | UNIT 03: Organisations and Behavior | Lecturers Name: Dr O. Shittu | Date Issued: 25th of April 2016 | Completion Date: 20th of July 2016 | Fail Pass Merit Distinction P11.1 | P21.2 | P31.3 | P41.4 | P52.1 | P62.2 | P72.3 | P82.4 | P93.1 | P103.2 | P113.3 | P123.4 | P134.1 | P144.2 | P154.3 | P164.4 | M1 | M2 | M3 | D1 | D2 | D3 | | Learning Outcomes: 1 Understand the relationship between organisational structure and culture 2 Understand different approaches to management and leadership 3 Understand ways of using motivational theories in organisations 4 Understand mechanisms for developing effective teamwork in organisations. Comments:Assessor’s Signature:______________ Referred Date:______________ | Late: Yes No | Internal Verification: Yes No | I declare that the work I am submitting for assessment contains no sections in copied in whole or part from any other source, unless it is explicitly identified by means of quotation mark or by means of wholly indented paragraphs. I declare that I have also acknowledged such quotations by providing detailed references in an approved format. I understand that unidentified and un-referenced copying both constitutes plagiarism which is an offence. I give my consent for my work...
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...MOTIVATIONAL STRATEGIES Operative employee motivation strategies go a long way in workers’ productivity and loyalty. Each and every individual at work place has an inner motivational force and that’s what makes the individual wake up every morning to look forward for a brighter day at work place. Different levels of motivation may exist among workers. Some have higher drive to carry out what they are willing and able to do, on the other hand others have the motivation is to do as much as the minimum prerequisite. Employee motivation strategies tries to create principles to fathom what motivates individuals at workplace and drive their performance at work. Knowledgeable and successful managers worldwide have for decades applied range of motivational strategies to increase productivity at work place. Employing various mixes of motivational strategies depends on the kind of employees to be supervised and the situation the managers find themselves in. Managers should have it as a priority to understand when to they should praise, trust, and delegate and above all they should know and understand the benefits and disadvantages of the reward system and motivation theories. Examining motivational strategies and their affect in Productivity and performance improvement At Gift of life clinic back street is a private clinic owned by a renowned doctor who adds up as the overall manager and their work philosophy includes improving productivity together with better management skills. This is...
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