The motivation theory that is used in Two Men and a Lot of Trucks is Job enrichment theory. I believe this is the theory that best describes this case study because Sheets realized that to be successful in her franchised company she needed the other owners to feel in control of their own success. Sheets established Stick Men University to help the owners of franchised locations and new employees of every location learn the different aspects of the company, and learn from some of the mistakes made early in the company’s history. From the beginning, Sheets wanted the customer experience to be exceptional. To do this she used a directive approach in providing guidance and training, teaching franchisee’s to use work performance standards, and creating clear work rules and procedures.
Even from the beginning of his time with Siemens Medical, Klaus Kleinfeld created a supportive approach to win over the employees, and supervisors to establish new working conditions. Kleinfeld was careful to include employee concerns when implementing or changing working procedures. Later he used a participative approach by instituting One Siemens to include all company units to cooperate better to win more business. I believe that Kleinfeld personally used Maslow’s needs hierarchy theory to achieve everything he wanted in life. He showed that he was able to set goals and reach them with the right motivation. This leads me to believe that he also employed the expectancy theory. He used multi-tasking to help motivate those around him. Hanging around factories, asking questions of workers, and answering concerns all times of the day were a few of tactics Kleinfeld used to gain employee trust. He used his background and work ethic to show workers that if they worked hard and contributed to the company’s success they could benefit from their