...S SUNSET GRILL AT BLUE w 9B10D015 Jason Melhuish wrote this case under the supervision of Professors Dina Ribbink and John Haywood-Farmer solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors might have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2010, Richard Ivey School of Business Foundation O D O It always seemed to take staff longer than the owner expected to learn the ropes, and queues were endemic in the restaurant’s operations. On a recent busy weekend, Melhuish had been dismayed to discover that the queue of waiting customers stretched all the way around the street corner. He had darted outside and reassured customers that they would be seated within 15 minutes. Although many patrons groaned and decided to go elsewhere, many others stayed, because breakfast options in the vicinity were...
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...Earthquakes I Earth’s composition Earth is a dense, stratified planet with many layers: core (inner and outer), mantle and crust Inner core: most dense material, solid iron and nickel Outer core: second most dense, liquid, iron and nickel Mantle: composed of oxygen, silicon, magnesium, aluminum Crust: composed of sodium and potassium rich silicate rocks Upper 100-350 km of upper mantle makes up asthenosphere: fluid layer due to heating from core Plate tectonics Earth’s uppermost layer, the lithosphere, broken up into 7 plates due to movement of asthenosphere underneath Plate tectonics- name for dynamic interactions of these plates Plate boundaries 3 types: divergent, covergent, and transform Divergent boundaries: tension from deep earth pulls two plates away from each other, allowing lava to upwell through the cracks and create new seafloor Covergent boundaries: two plates coming together as stress pushes plates toward each other- one plate forced under another in a subduction zone Transform boundaries: two plates slide past each other horizontally-frequent cause of destructive forces like earthquakes The nature of earthquakes Cause = abrupt movements on faults Fractures in earths lithosphere Normal fault- block above the fault has moved downward relative to the black below Reverse fault- upper block, above the fault plane, moves up and over the lower block (aka thrust fault) Right lateral strike slip fault- two blocks slide past one another Earths crustal...
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...Mark Hancock Environmental Economics Bottled Water Environmental and Economical Effects Introduction Since the early 1990’s American’s have been consuming large amounts of bottled water. Most American’s don’t realize the effects of the bottled water industry on the environment or on their wallet. Individuals believe that bottled water is more pure and of a higher quality than that of their conventional tap water. In reality this is false. We as a country are wasting money on bottled water and harming the environment in the process. Without a change of consumption habits our environment will see some dramatic changes. This is an important environmental and economical issue that will effect future generations as well as the current. Brief History Bottled water has become a part of many Americans life. Perrier started this trend with their introduction of bottled water in the early 1980’s. Ever since the early 1990’s when Coke and Pepsi got into the bottle water market because they saw their market share for soda declining Americans have been consuming bottled water at an alarming rate. These companies tried to glamorize their product saying it will make you skinny and healthy and associating it with big name celebrities and athletes. They stated that they were not in competition tap water because they provided a product that was portable, convenient and pure. In 2007 it was an 11.35 billion dollar business. The American people certainly bought into this...
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...Robert Frost, a great literary writer found a way to use nature as a tool to express human experiences. Throughout the course of his life he has inspired writers and created a new view on how we as humans view nature and the world around us. Robert Frost has been known to be a complicated poet because he did not focus so much on weather a line rhymed. Frost wrote deliberately to paint a picture or create a story for his readers. He wrote with care to express what he was truly feeling. Most of his poems are written with undertones that would require the reader to look deeper into what was written. When most poems are examined more in depth Frost becomes much more complex, showing that there is a deeper and sometimes darker undertone to the engaging words of the poems. Frost had experienced pain and tragedy, with many deaths of family members, during his life. He finds that his suffering makes the thought of death both fascinating and tempting. Frost considers death but has decided to pursue life and the choices that one faces along life’s paths. Frost uses his greatest inspiration, nature, to tell stories of happiness, tragedy and pain. Nature is the one thing that remains constant. It continues to flow and carry on through good and bad. I feel that Frost noticed this and found a way to connect and mimic nature’s process: the circle of life. In nature this includes life and death. After the cycle of death, nature creates anew and continues to blossom and bloom. ...
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...Austin Ogden 19 November 2014 Position paper SOS 220 Coral Reefs vs. Climate Change Corals reefs around the world have been fighting climate change for just over two centuries. This problem hasn’t caught much attention to the average human eye, but it’s about time everybody realizes how this is affecting their everyday lives as well. Coral bleaching is one of the main concerns with coral reefs around the world. Coral bleaching can be fatal to coral reefs, which in return could hurt us in the future. Ocean acidification is another problem that coral reefs are facing around the world. Not only is it harmful to the coral reefs but harmful to marine life as well. Although these are all negative actions towards coral reefs there can be a bright...
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...| |2014 | | | | | |Submitted to: | | |TAKRIMA SAYEDA | | |Lecturer | | | | | |University Of Dhaka | | | | | | | | |Course: THM 325 | |[BANGLADESH RAILWAYS – THE LIFE LINE OF THE COUNTRY] | | | | | |Prepared By: GROUP – ‘Knockout Knights’ | | | Group name : `Knockout Knights` Course code : THM - 325 Member’ |Name ...
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...NOAA Technical Memorandum NOS ORCA 114 Integrating Physical and Biological Studies of Recovery from the Exxon Valdez Oil Spill Case Studies of Four Sites in Prince William Sound, 1989-1994 September 1997 Seattle, Washington noaa NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION National Ocean Service Office of Ocean Resources Conservation and Assessment National Ocean Service National Oceanic and Atmospheric Administration U.S. Department of Commerce The Office of Ocean Resources Conservation and Assessment (ORCA) provides decisionmakers comprehensive, scientific information on characteristics of the oceans, coastal areas, and estuaries of the United States of America. The information ranges from strategic, national assessments of coastal and estuarine environmental quality to real-time information for navigation or hazardous materials spill response. Through its National Status and Trends (NS&T) Program, ORCA uses uniform techniques to monitor toxic chemical contamination of bottom-feeding fish, mussels and oysters, and sediments at about 300 locations throughout the United States. A related NS&T Program of directed research examines the relationships between contaminant exposure and indicators of biological responses in fish and shellfish. ORCA provides critical scientific support to the U.S. Coast Guard during spills of oil or hazardous materials into marine or estuarine environments. This support includes spill trajectory predictions, chemical...
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...Introduction: This case study will analyse the fast moving consumer goods industry (FMCG) as well as perform firm level analysis for of PepsiCo, a leading global food and beverage company with over $66 billion in net average annual revenues, generated through a global portfolio of diverse and beloved brands. The FMCG industry is a dynamic industry where value capture and value creation are a product of high productivity, strategic branding, strong distribution capacity, and in-depth marketing and communications strategies. The industry is mature and comprised of a number of competitors seeking to expand market share and improve competitive advantage. Our analysis of PepsiCo, as well as the FMCG industry, will focus on a number of the primary elements including the company’s competitive positioning and the market forces that shape the industry. We will use Porter’s industry 5 forces analysis to review the elements that drive positioning. Additionally, PepsiCo’s position and competitive advantage within the industry will be analysed using the “Who, What, How” tools, “VRIO” analysis, “Industry life Cycle” analysis, “Value Chain” and “Value Curve” assessments. INDUSTRY LEVEL ANALYSIS: Fast moving consumer good is one of biggest industry globally it terms of its number of brands and awareness. It is an industry with love brands, i.e. the day to day brands that you love and known forever. The products that wide spread from kitchen to toilets and living rooms to bedrooms...
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...ES8005 – Chapter 1 A system is any portion of the universe that can be isolated for the purpose of observing & measuring changes A system must have a boundary that sets it apart from its surroundings 3 basic types of systems 1. Isolated system * Boundary prevents the system from exchanging BOTH matter & energy with its surroundings. * Both matter and energy within the system are fixed & finite because none can enter and none can leave the system. * Imaginary – impossible for any real boundary to be so perfectly insulated that energy can neither enter or escape. 2. Closed system * Boundary permits the exchange of energy, but not matter within its surroundings * Matter within the system is finite but energy is exchangeable in and out of the system 3. Open system * Boundary permits exchange of both energy and matter * Ie. Island. * Open systems are more difficult to study because they have more potential for uncontrolled variation Box model * A model is a representation of something. * A box model can show the essential features of a system. i. The process by which matter enters & leaves the system and the rates at which they do so ii. The process which matter moves among the various parts of the system internally & the rates at which this happens iii. The amount of matter (or energy) in the system at a given time and its distribution within the system * The amount of matter...
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...SBFZ ICT PROFILE (For Updating) SUBIC BAY FREEPORT ZONE: ICT HUB LOCATION PROFILE Page 1 SITUATIONAL ANALYSIS (INTERNAL LANDSCAPE) ANALYSIS: CURRENT PRODUCT - SUBIC BAY SPECIAL ECONOMIC AND FREEPORT ZONE Product Features, Benefits, and Appeals Subic Bay Freeport Zone (SBFZ) has a total area of 67, 452 hectares both land and water (water area has a total of 12,350 hectares and a land area of 55, 102 hectares as defined by Proclamation No. 532 of the Subic Special Economic and Freeport Zone SSEFZ) Metes and Bound. It is comprised by the City of Olongapo, Subic Town, San Antonio in Zambales and the former US Naval Reservation. The earliest predecessor to the USFAC Subic Bay was an un finished Spanish Naval Station, acquired by the U. S. in 1898, following the Spanish American War. During World War II, most of the original station was destroyed by American rear guard action and aircraft bombing attacks. Following World War II and the achievement of Philippine independence, a decision was made to establish a U. S. Naval Base at Subic Bay. Substantial construction efforts were begun and accelerated during the Korean Conflict, resulting in the establishment of the U. S. Naval Base, Subic Bay, in 1954. Much of the area now occupied by the Freeport was previously occupied by the City of Olongapo. At that time, the Commander of the Naval Base was also in control of the City of Olongapo. During the Vietnam Conflict, construction of the facilities was again accelerated, and...
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...VIETNAM TOURISM MARKETING STRATEGY TO 2020 & ACTION PLAN: 2013-2015 (PROPOSED) Executive Summary Developed by: European Union funded Environmentally & Socially Responsible Tourism (ESRT) Capacity Development Programme Vietnam Tourism Marketing Strategy To 2020 & Action Plan: 2013-2015 (Proposed) Executive Summary Page 1 © 2013 Environmentally and Socially Responsible Tourism Capacity Development Programme This publication has been produced with the assistance of the European Union funded Environmentally and Socially Responsible Tourism Capacity Development Programme (ESRT). The content of this publication is the sole responsibility of the ESRT programme and can in no way be taken to reflect the views of the European Union. The European Union and ESRT do not guarantee the accuracy of the data included in this publication and accept no responsibility for any consequence of their use. By making any designation of our reference to a particular territory or geographic area, or by using the term “country” in this document, ESRT and the EU do not intend to make any judgements as to the legal or other status of any territory or area. ESRT and the EU encourage printing or copying exclusively for personal and non-commercial use with proper acknowledgement of ESRT and the EU. Users are restricted from reselling, redistributing, or creating derivative works for commercial purposes without the express, written consent of ESRT and the EU. Environmentally...
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...2014 Trends Report Top 10 Global Spa and Wellness Trends Forecast 2014 Trends Report Top 10 Global Spa and Wellness Trends Forecast This is our 11th annual Trends Forecast, and I have never been more excited about the spa and wellness industry. So many of the trends we predicted over the past decade are now coming to fruition…helping businesses thrive and helping people live more healthfully every day. At the same time, we are seeing new, provocative ideas that will have a dramatic impact around the globe. The 2014 trends reflect an industry that is reimagining core elements of spa and wellness and exploring brave, new directions. It is gratifying to see a healthy dose of healthy travel in several of the trends; bold new ideas in mainstays like aromatherapy and hot springs take hold; and the development of new models for classic destination spas. It is also rewarding to watch trends in technology, beauty and fitness shape how we will live (and look)—and even take note of how the industry will help people address dying, illness and major life changes. And finally, there is a trend we forecasted in 2013 that continues to capture our imagination: mindfulness. We feel strongly that it is important to watch how this is evolving, and you’ll see a short synopsis of this “über trend” in the report. Spafinder Wellness 365™’s Trends Forecast reports on what is happening in our industry, but we also strive to present a true forecast of what lies ahead. Some ideas are still on...
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...Business Ethics in a Global Context Executive Summary TransCanada and the Pipeline Industry Ethical decisions are important in any organization, regardless of location, industry or size. The importance is paramount in the oil industry due to the danger to the environment, local towns and cities, and employees. The following project looks at the TransCanada Company in detail to determine the practices and policies they have in place to ensure ethical decisions are made. The paper will explain the company’s goals, current systems in place and plans for the future. It will also show past examples of why careless mistakes and risky behaviour could cripple a company’s performance, even if the mistake is minor. The TransCanada Company is a Canadian giant and a world leader in energy. They specialize in many regions of the energy industry, including gas, electricity and oil. Currently, they have over 10 natural gas pipeline projects, 13 oil pipeline projects and 8 electric projects on the go, not to mention their existing infrastructure and day to day operations. They have over $46 billion in assets and are constantly expanding, devoting billions in investments across North America every year. A Company of this size with so much power needs to behave in the most ethical way possible and consider all stakeholders with the utmost respect. A lack of attention to detail and its effects on society could lead to disastrous effects to not only North America but to TransCanada...
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...Master thesis for the attainment of the academic degree of ‘Master of Business Administration in Small and Medium-Sized Enterprise Development’ International SEPT Program, University of Leipzig THE ROLE OF HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND SERVICE BEHAVIOUR IN SERVICE QUALITY IN VIETNAM’S TOURIST HOTELS Name of Student: Email of student: Matriculation Number: SEPT ID Number: Mai Hung Manh manhmhvnpt@gmail.com 2182281 VN05-14 First supervisor: Second supervisor: Prof. Dr. Utz Dornberger Dr. Nghiem Sy Thuong 20th May 2012 22nd June 2012 Date of assignment of topic: Date of submission: TABLE OF CONTENT LIST OF FIGURE.............................................................................................. 4 LIST OF TABLE ............................................................................................... 5 ACKNOWLEDGEMENT.................................................................................. 7 ABSTRACT....................................................................................................... 8 CHAPTER 1: INTRODUCTION ....................................................................... 9 1.1. Background ............................................................................................. 9 1.2. Rationale of the research........................................................................ 10 1.3. Research objectives ..............................................................................
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...Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been asserted...
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