...MANAGERIAL ACCOUNTING PIM 812 ------------------------------------------------- BOSTON LYRIC OPERA (BLO) 1. What are the benefits from developing a Balanced Scorecard at BLO? What challenges and barriers must Del Sesto and Dahling-Sullivan overcome to capture these benefits? * The general benefit of doing a Balanced Scorecard at BLO is that it will give them the possibility of translating (Digesting, landing) their RATHER ABSTRACT mission statement and strategy hypothesis to the more understandable language of measures and indicators. With the use of Balanced Scorecard, BLO human resources will also benefit in the form of taking their long run big objectives as a set of specific or detailed actions to reach specific goals in a daily, weekly or monthly basis. * They will face the challenge of building a strong relationship with their donors and patrons to raise money in fundraising type events and permanent contributions (i.e. monthly checks) like parishoners in a catholic school. They will have to get and use broad data about their donors and patrons and transform it into quantitative and qualitative information in a way they can define a sort of target market or segment. 2. The BLO working group has selected eight customer objectives for its three strategic themes (see bulleted items on pages 5-7 of the case, also summarized in the Customer row of Exhibit 5): * Develop loyal and generous supporters * Build reputation on national and international...
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...emergency disasters efficiently but also uses donations to rebuild hospitals, educational centers and places of refuge (for food, medicine and shelter), making them more structurally stronger allowing them to withstand damage and inevitably fulfill the purpose of construction. Our Mission Human Help Worldwide Mission Statement: “Our aim is to eliminate poverty with the support of the public, not only tackling the vital crisis but maintaining communities which are being rebuilt from the effects of disasters. We aim to do this by always aiming high to excel in our mission”. Our Aims • Our aim is to create an awareness of support needed in areas which are being rebuilt from disasters. • Our aim is to give the people in need the advice, tools & continuous support they need to start a new life. • We aim to fulfill the needs of those suffering by providing clean water, food & clothing, which will allow them to survive. • We will build hospitals, schools & community centers allowing these people to become educated, healthy and succeed in life. We will gain sponsorships for families, orphans & students helping them to succeed Human Help Worldwide Limited (HHW) is a UK-based charity providing international relief to The victims of poverty, which may have been caused by natural disasters and humanitarian crisis. We strive to do this by organizing projects and programmers with the general public designed to benefit generations in creating...
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...Ronnie Screwvala “ The best way to handle crisis is to fast forward your worst case situation. Align yourself to that.” He has established his presence in every media vertical from animation and gaming to film - making and distribution to TV production. He can be credited with many firsts, from pioneering India’s first cable TV operations to creating India’s first daily soaps. He introduced Home shopping and also adopted the modern studio approach of movie production in India. An attempt to unravel the man who changed the face of Indian media………………… Introduction Ronnie Screwvala is a self made man and an iconic figure in the networking media industry. The CEO and founder of the UTV group he has been one among many others to first introduce cable television in Mumbai. From a cable operator to a media giant he has not only reached the pinnacle of success but also overcome many struggles to survive in the entertainment networking industry. He has been the pioneer in adopting a modern corporate studio approach to film production, which has helped him grow step by step, reaching for the stars all the way. With his decision to back films that are entraining and content heavy, his production house has carved a niche for itself in the Indian and global market. In the recent years, Ronnie has established a higher market value by partnering with international media giants such as Walt Disney, Fox Searchlight, Sony and Overbrook...
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...Tara Swan at Nickelodean Latin America (A) Kelly Fitz-Gerald January 5, 2014 Introduction For this paper, the discussion will be geared towards the dilemma that Tara Swan faces in regards to Nickelodean Latin America. Tara Swan is the team leader of Latin America Nickelodean launch. This project was one that Swan was extremely passionate about and therefore was conflicted when her doctor told her that her four month pregnancy was high risk. Swan had some important decisions to make and did not have much time to make them. In order for Nickelodean Latin America to thrive, a plan had to be implemented due to her extended absence which could last up to seven months. Based on the case details, it has been determined that Swan should appoint joint interim directors who would report directly to Swan’s executive assistant who in turn would discuss any issues that arose with Swan on an as needed basis. This way Swan can still be involved but have key players in place to handle issues. A number of Swan’s staff work remotely so it is not out of the question for Swan to also work remotely with the right person in place. Let us now take a look at some of the key players who would be suitable to step in as the joint interim directors. Key Players Swan had formed a team of 10 which was a lean team. She preferred to pay her team well instead of inflating costs by adding more bodies. Swan was constantly motivating...
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...Chapter 4 In this chapter, Gatsby tells nick all about his past. He says things that are very unlikely to nikc and he mentions and shows his disbelief. Gatsby makes claims of being connected to most wealthy and outstanding people in the country, and being from the world war. Towards the end of the chapter Nick learns that Gatsby loves Diasy and wants nick to arrange a meeting in order for Gatsby to come and meet her once again. Jordan is the one who informs nikc of this plan. A- Nick B- “Anything can happen now that we’ve slid over this bridge” C- Nick is very self relying, and has a lot to say to himself about everyone around him, but on the outside is very softspoken and humble. This is a good quality, and he is a very honest and trustworthy individual guy, but is often shy and a bit awkward. D- Nicks main role in this story is that he’s the narrorator, and all of these events are based on his life. He is a very down to earth guy, calm and collected with a bunch of crazy events and people surrounding him. Instead of being in surroundings thatmirror him as a person, he is almost in an opposing environment, rivaling his ways of living. “There are only the pursued, the pursuing, the busy and the tired.” This quote goes to show a category for most characters in this book, for example Gatsby is a pursuer and a busy man. While someone like Daisy is the pursued. Being a go with the flow type of woman, instead of a go getter. A main symbolic item is that...
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...competition at the retail level. Sky considers that the facts of the matter wholly contradict this assessment by Ofcom, and the inference that is drawn from it. Sky has already provided Ofcom with significant evidence collected by PwC, which shows that in relation to pay TV services UK consumers are well served compared to their European peers. Similarly, in its Response to Ofcom‟s Third Consultation Document, Sky demonstrated that Ofcom‟s proposition that examination of Sky‟s profitability shows that retail prices for pay TV services are excessive is without foundation.2 4. 1 Paragraph 4.410 of Ofcom‟s Third Consultation Document. Ofcom considers Sky Movies Action & Thriller, Sky Movies Comedy, Sky Movies Drama, Sky Movies Family, Sky Movies Premiere, Sky Movies Premiere+1, Sky Movies Sci Fi & Horror, Sky Movies Screen 1, Sky...
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...Should relationships put to a test? Some may answer this question with a big YES reflecting complexities in their relationships while some may oppose the idea, showing full confidence over their relationships. Both the views of two different people are correct in their own way. Emotional Attyachar, TV show that allows one to spy over his/her partner on stupid note of ‘loyalty’ is the origin of such tests. “Yes, loyalty tests are important because 90% of the men attract towards pretty faces very often. Such people are not trustworthy at all.” Says Ayush, IT professional. What makes people to approach such programs? Lack of trust, over possessiveness, good for nothing doubting nature may be few reasons behind it. But real people have real problems that are directly and indirectly catered to by such shows. Inspired from this UTV BINDASS hardcore, our city people found the way out to clear doubts of such beau at local level. One of the famous FM channel of the city, made it happen by conducting such loyalty test for its listeners. The program has proved fruitful for few and disappointing for the others. A suspicious girlfriend Riya after proven wrong, asked her boyfriend to pardon her for doubting on him via this FM channel. If you are so not sure on your love then why to regret after proven wrong? There are also people who consider the idea of such tests as ‘immoral’. “It means you yourself are not loyal that you are thinking to make your partner undergo such disgusting...
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...A Foray into the Right Brain: Thoughts on Tom Kelley’s The Art of Innovation “An accountant? Creative? I don’t think so.” That was a comment I made to a group of colleagues about twenty-five years ago when I was working with an international CPA firm. I can’t recall many specific conversations from so long ago, but I do remember this one. I think it stuck in my mind because the managing partner of my office overhead my comment and interrupted the conversation. He responded that he had seen plenty of instances in my work that demonstrated my creativity and he thought I was quite creative. That conversation was before the October 2001 Enron fiasco and at that time, accountants serving “sophisticated” clients were expected to sometimes be creative in their accounting practices. Not to say that I ever witnessed any “creativity” such as that shown at Enron. If, however, if a client wanted to record a transaction a certain way, for example, a good CPA would do his best to find a way to support his client’s accounting. A great CPA was nearly always successful. Since then, I have left public accounting (pre-Enron, not as a result) and have been on the client side for the last twenty or so years. I’ve witnessed that most people in business do not appear to be creative and, in fact, many seem to be stuck thinking “that’s just the way we do it.” Most companies have a couple of people who do most of the creative thinking and the rest of the people just react…or resist. Over...
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...TRAVELODGE………………………………………………………………… 5 History……………………………………………………………………………………6 Organizational Survey……………………………………………………………………7 Observation………………………………………………………………………………9 Reference………………………………………………………………………………..10 Wyndham Worldwide is one of the world's leading diversified providers of travel-related products and services for businesses and individual consumers, with leading brands in lodging franchising, vacation ownership, vacation rentals and vacation exchange. Wyndham has more than 160 vacation ownerships resorts. Over 95,000 vacation rental properties. There are more than 7,200 hotels in six continents under operations with the brand. Mission: We will be the global leader in travel accommodations welcoming our guests to iconic brands and vacation destinations through our signature Count On Me! Service. Count On Me! 1. To be RESPONSIVE to your needs. 2. To be RESPECTFUL in every way. 3. To deliver a GREAT Experience. Our Culture: Wyndham Worldwide strives to become the widely-recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, guests, partners and communities as well as to each other. Wyndham Worldwide Core Values: Act with integrity in all that we do: Without integrity, the foundations of business and life crumble. ...
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...ASIA PACIFIC INSTITUTE OF INFORMATION TECHNOLOGY APIIT Diploma Part I Individual Assignment Organizational and Social Environment Hilton hotel Prepared By Raize Hassam(CB004338) Module Code & Title Cohort FF1221 Date of Submission 15/09/2011 Instructor Ms. Sankapali Gunawardena Word Count 2000 Acknowledgement The authors would like to first of all thank her managing business lecturers Mrs.Shumara and Ms. Sankapali Gunawardena for all the support and guide he gave her to finish this assignment successfully. The authors would also like to thank her parents and friends for all their commitments and encouragement. Last but not the least the authors would like to thank the administration for all the facilities they have provided which made it easy to complete this assignment on time. Abstract As assigned by the lecturers Ms.Shurmara Fernando and Ms.Sankapali Gunawardena for the module Organizational and Social Environment, the authors were required to investigate research and observe an area of Internal and External Business Environment in any local business organization. Therefore the authors selected “Colombo Hilton Hotel” to do their research according...
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...Contents * History of Blackwater company * Management * Issue * Action * End of organization History Blackwater USA and Blackwater Worldwide – is a private military company founded in 1997 by Erik Prince and Al Clark, Blackwater Worldwide says it has trained tens of thousands of security personnel to work in hot spots around the world. The company, now called Xe Services, was once the United States’ go-to contractor in Iraq and Afghanistan. It has been under intense scrutiny since 2007, when Blackwater guards were accused of killing 17 civilians in Nisour Square in Baghdad. The company and its executives and personnel have faced civil lawsuits, criminal charges and Congressional investigations surrounding accusations of murder and bribery. In April 2010, federal prosecutors announced weapons charges against five former senior Blackwater executives, including its former president, Erik D. Prince. Nearly four years after the federal government began a string of investigations and criminal prosecutions against company personnel, some of the cases have fallen apart, burdened by legal obstacles including the difficulties of obtaining evidence in war zones, of gaining proper jurisdiction for prosecutions in American civilian courts, and of overcoming...
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...MarketLine Industry Profile Hotels & Motels in the United States October 2012 Reference Code: 0072-0520 Publication Date: October 2012 WWW.MARKETLINE.COM MARKETLINE. THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED United States - Hotels & Motels © MARKETLINE THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED 0072 - 0520 - 2011 Page | 1 EXECUTIVE SUMMARY Market value The United States hotels & motels industry grew by 7.7% in 2011 to reach a value of $137.5 billion. Market value forecast In 2016, the United States hotels & motels industry is forecast to have a value of $179.5 billion, an increase of 30.6% since 2011. Market volume The United States hotels & motels industry grew by 2.4% in 2011 to reach a volume of 52,214 hotels & motels. Market volume forecast In 2016, the United States hotels & motels industry is forecast to have a volume of 56,484 hotels & motels, an increase of 8.2% since 2011. Category segmentation Leisure is the largest segment of the hotels & motels industry in the United States, accounting for 71.1% of the industry's total value. Geography segmentation The United States accounts for 27% of the global hotels & motels industry value. Market rivalry The hotels and motels industry is dominated by large international players, who compete intensely for a share of the market. United States - Hotels & Motels © MARKETLINE THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED ...
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...is affiliated with the Wyndham Hotel Group, one of the largest hospitality groups in the world with businesses across six continents. As such, Ramada has been around for more than 50 years and has nearly 900 hotels in about 50 countries across the world. Although the owners and franchisees have lot of flexibility in the way they run their daily operations, they have to follow certain policies that distinguish the Ramada Brand (like free internet access) and also follow some basic rules and policies of the Wyndham group. I had reviewed the company website for information in this regards and found Wyndham’s take on Sustainability and the “Wyndham Green” program. No additional information as regards sustainability was found on the Ramada Worldwide website. With this background, I asked Mr. XYZ to define sustainability from his company’s perspective. According to Mr. XYZ, for his company, “sustainability” generally refers to best customer service and customer satisfaction leading to improved profits and social status in the community by implementing earth friendly practices with resultant durability and longevity for the brand...
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...Customers Really Matter initiative (CRM) * Implementation of a new enterprise system OnQ and the associated costs * Maintaining competition with other hotel brands Discussion questions 1. What is Hilton’s core business? The case presented in the book describes the evolution of Hilton Hotels Corporation, nowadays known as Hilton Worldwide. It is a public company founded in 1919 by Conrad Hilton. Hilton is one of the leading hospitality companies comprised of over four thousand hotels in ninety-one countries. Hilton’s web site states the following: “Ten brands, more than 4,100 hotels, and more than 300,000 Team Members across corporate offices and owned, managed and franchised properties make us the world’s leading hospitality company.” Hilton’s core business is to provide outstanding customer care of their guests, ensure their one of a kind experience while staying at the hotel. The acquisition of Promus Hotel Corporation in the year of 2000 added additional 1700 hotels to Hilton Worldwide. The company also invests heavily in the new hotel development, franchising and affiliating with real estate owners. Hilton Worldwide owns a considerable amount of real estate, world recognized brand names as well as products. Going public in December 2013, Hilton is expected to generate additional 4 billion dollars by selling its stock. 2. Evaluate the performance of the Customers Really Matter initiative to date. The introduction of the Customer Really Matter initiative...
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...Question ONE: 1.1 a) Productivity software is a category of application programs that helps users to produce things such as documents, databases, graphics, worksheets and presentations. b) Business software is any software or set up computer programs used by business users to perform various business functions. c) Communication software is used to provide remote process access to system and exchange files and messages, text, audio and or video formats between different computers and users. d) Multimedia software allows you to using a mixture of sound, picture, film and writing. System software has been developed to solve a particular problem for users to perform work on specific tasks or to provide entertainment. System software enables the Application software to interact with the computer and help the computer to manage its internal and external resources. Application software. After the Application software has been installed, you can start running the PC. Application software enables you to perform specific tasks – solve problems, perform work or entertain yourself. Difference between System software and Application software. System software manages and operates computer hardware and thereby providing a platform for Application software. Application software subsist of system software with the ability to employ certain computer functions as per user requirement. 1.2 Cloud storage is a concept of data storage where the digital data is stored in logical pools...
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