IMPACT OF WORKFORCE DIVERSITY ON ORGANIZATIONAL PERFORMANCE IN THE EDUCATION SECTOR OF KARACHI PAKISTAN

1Hafiza Sumaiyyah Iqbal, 2Faiza Maqbool Shah (Supervisor)

Department of Business Administration, Jinnah University for Women (JUW) Karachi Pakistan

ABSTRACT

Diversity is gradually used and accepted as a significant organizational resource in esteems to whether the objective is to be an employer of choice, to offer outstanding customer service, or to sustain a competitive advantage. It also has verified to have controlled to an opinion of being essential for organizational performance. This ultimate faith forces managers to hold and understand the theory of workplace diversity, its benefits and barriers. The purpose of this research is to discover the impact of diversify workforce towards organizational performance which focus into the education sector. The research also emphases on workforce diversity which contains the gender, ethnic and education background of the employees which is the utmost critical variables amongst all the others. The research was done by distributing 100 questionnaires to the faculty members of 5 different universities of Karachi. The questionnaire outcomes show that there is an impact on performance when diverse workforce is working in the education sector.
Key words: Workforce Diversity, Organization, Performance, Gender, Ethnic, Qualification, Karachi, Universities.
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1. 2. INTRODUCTION
One of the greatest critical interesting issues of this era, in the study of organizational behaviour is the impact of employee diversity on organizational performance. In current competitive and global situation, the common agreement is organizations those practicing diverse workforce, have to perform well than those do not adopting and practicing the