Premium Essay

Mr. Said

In:

Submitted By silga1981
Words 2624
Pages 11
From: Ahmed Zuheir Al Riyami To: Dr. Joel Subject: Operation Management Date: 25/11/2015

INTRODUCTION

The Jose’s Authentic Mexican Restaurant “Restaurant” is a 58-seats restaurant. The restaurant offers a broad range of Mexican traditional food. The restaurant location is in New England. The interior decoration of the restaurant is of the Mexican style. The restaurant atmosphere allows the customers to enjoy and experience the real taste of Mexican food while listening to Mexican music played in the background. It offers a set twenty-three main dishes. The number of seats in the waiting area is limited and that because space inside it is limited and there is no dedicated waiting area to accommodate the visitors. Furthermore, the restaurant doesn’t have an advance booking system. Further to the above, the time required to serve the meal from the time the order is placed is twelve minutes, and most of it consumed for final cooking. According to the customer survey feedback as provided in the case study, during the rush hours on Friday and Saturday’s nights, indicates that customers were overall pleased with the general dining experience. However, sixteen customers said that the food and service that the restaurant offers does not worth the money paid for while other sixty-seven customers said that food worth the cost. Even when considering the rates of the aspects of the survey it appeared that the majority of the customers are well satisfied with overall dining experience apart from the delivery time of the food; especially during the rush time.

QUALITY DEFINITION Customers define quality in different ways, where some will describe it as an overall satisfaction with a provided product or service. Internal or external customers are happy when their expectations on the product or service are met or

Similar Documents

Free Essay

Efefefefefef

...informative manner, Said locates the seeds of Orientalism right in the medieval European imagination that solidifies itself in the nineteenth century. It is through knowledge, power, reason, scientific technologies and disciplinary set-up, philosophical supremacy and commercial benefit that the Europeans tried to redefine and restructure the East. The result was the emergence of a new form of ‘power’ based on information and control. Behind all the sacrificial and religious garb of the ‘white man’s burden’, Said notes, there runs hideous machinery that distorts the forms of knowledge, and remoulds the subject-object relationship in a Eurocentric mirror reflection. The orient becomes a textual study, a place, seen in mass, and considered to be transformed in such implacable homogeneity. Said writes: “In the system of knowledge about the Orient, the orient is less a place than a topos, a set of references, a congeries of characteristics, that seems to have its origin in a quotation, or a fragment of a text, or a citation from someone’s work on the Orient.”1 The Orient, like the ‘terra nullius’ notion of Australian imperialism, never exists, or exists in a manner which is vast, amorphous, and intractable. A proper administration of it requires both the ‘accumulation of human beings and territories’ and the channeling of ‘documented knowledge’statistical cognition, methodological verification and calculated execution. In the chapter named ‘Oriental Residence and Scholarship’, Said informs us...

Words: 3727 - Pages: 15

Free Essay

Mr Ahmed

...May I beg that you will write at once to the mother of this unfortunate woman--to Mrs. Catherick--to ask for her testimony in support of the explanation which I have just offered to you?" I saw Miss Halcombe change colour, and look a little uneasy. Sir Percival's suggestion, politely as it was expressed, appeared to her, as it appeared to me, to point very delicately at the hesitation which her manner had betrayed a moment or two since. I hope, Sir Percival, you don't do me the injustice to suppose that I distrust you," she said quickly. "Certainly not, Miss Halcombe. I make my proposal purely as an act of attention to YOU. Will you excuse my obstinacy if I still venture to press it?" He walked to the writing-table as he spoke, drew a chair to it, and opened the paper case. "Let me beg you to write the note," he said, "as a favour to ME. It need not occupy you more than a few minutes. You have only to ask Mrs. Catherick two questions. First, if her daughter was placed in the Asylum with her knowledge and approval. Secondly, if the share I took in the matter was such as to merit the expression of her gratitude towards myself? Mr. Gilmore's mind is at ease on this unpleasant subject, and your mind is at ease—pray set my mind at ease also by writing the note." "You oblige me to grant your request, Sir Percival, when I would much rather refuse it." With those words Miss Halcombe rose from her place and went to the writing-table. Sir Percival thanked her, handed her a...

Words: 572 - Pages: 3

Free Essay

Analysis of Singapore

...Every 1st October, all primary schools would play a certain song in the school hall for the students to commemorate Children's Day. This song, titled "Semoga Bahagia" is written by Zubir Said, the composer of the Singapore National Anthem. In the school hall, children will be led by a teacher to sing together with the music while also learning the meaning of the lyrics. However what does "Semoga Bahagia" really mean? In the most literal sense it translates to "May You Achieve Happiness". On the surface, the lyrics of the songs extol the virtues of being gracious to one another while also working hard for the future. As Singapore is going to celebrate its 50th birthday as a nation, in this documentary, we aim to find out what happiness means to the youth, as well as the adults in Singapore, and how they achieve this state of happiness. In Dazhong Primary School, one of the many primary schools in Singapore, a Music teacher, Ms. Hamidah, will attempt to explain the history behind the song. Through her perspective, we will also find out the everyday scenes that is happening in a primary school as she teaches a Music class to a group of children. She then shows us what is her daily responsibilities as a teacher in school, as well as her interactions with fellow teachers in the office. This would show the school system of Singapore While the film progresses, one of the children, a 10-year old primary school student, Patrick, would share his perspective on what it means to be...

Words: 937 - Pages: 4

Premium Essay

Postcolonialism

...issues that hold various Western countries together in a grasp in order to define their weaker counterparts. Post colonialism is the study of exclusion, denigration ‘othering’ and resistance which takes place under systems of colonial control where countries struggle to deal with colonial legacy. When one looks at the text Waiting for the Barbarians by J.M Coetzee, the ideology of Orientalism and Mimicry unfolds and speaks of the unspeakable encounters of the Empire as opposed to the Barbarians thus, creating the distinctions between the empire and the colony. Therefore, it is the purpose of this essay to justify how the foretold philosophers theory, excavate understanding of Morrison and Coetzee’s text. Orientalism as according to Edward Said “Orientalism is the product of circumstances that are fundamentally, indeed, radically fractious.” To simply state, orientalism is the result of circumstances that revolves around misunderstanding of another inferior race that however results in anger and prejudices. This is evident when we look closely at Coetzee’s novel where there is an unnamed Magistrate who serves as the radical self and the other. As the novel progresses, the natives do not fit into the label ‘Barbarians’ despite the fact they live on the boundary, uncivilized in the face of the Empire, barbaric and inferior. These barbarians are then blamed for things that they do not even commit and are tortured on the terms of the command of the Colonel Joll. For instance, “Those...

Words: 1638 - Pages: 7

Premium Essay

Search for Miss Ssg (Script)

...members and the spirited PTA Officers. J & M: ladies and gentlemen, good evening! Welcome to the search for MISS SSG 2011-2012 and the induction ceremony of Tugdan National High School. M: as we commence this momentous event, may I request everybody to rise for a soul warming doxology to be lead by selected students. J: please remain standing for the Philippine National Anthem to be conducted by Mrs. Rachel Fesalbon. M: the world is proud of having its great leaders. From ancient times up to present, good leaders foster the rest of the world to stand firm, to dream big and to take the highest flight man could ever take.. good leaders prepare people to survive the realities of life !ladies and gentlemen, let us hear from our loving Madam Melicia Galicia for her opening remarks. : and at this moment, may I call on Mr. Christian Solidum to introduce the board of judges for tonight’s affair. J: thank you sir! And now let us all welcome our candidates in their production number. J: now, we have the induction ceremony of the newly elected SSG Officers who will be presented by Mr. Randy A. Musa, SSG Adviser and to be inducted by Hon. Herman Galicia, ABC President.. may I request all the officers to come on stage. M: folks, let us be entertained as the selected students set on stage in their modern dance presentation. : thank you guys!! J: ladies and gentlemen, a big round of applause to the candidates in their fashionista...

Words: 790 - Pages: 4

Free Essay

Turn of the Screw

...home after the previous governess died. Douglas begins to read from the written record, and the story shifts to the governess’s point of view as she narrates her strange experience. The governess begins her story with her first day at Bly, the country home, where she meets Flora and a maid named Mrs. Grose. The governess is nervous but feels relieved by Flora’s beauty and charm. The next day she receives a letter from her employer, which contains a letter from Miles’s headmaster saying that Miles cannot return to school. The letter does not specify what Miles has done to deserve expulsion, and, alarmed, the governess questions Mrs. Grose about it. Mrs. Grose admits that Miles has on occasion been bad, but only in the ways boys ought to be. The governess is reassured as she drives to meet Miles. One evening, as the governess strolls around the grounds, she sees a strange man in a tower of the house and exchanges an intense stare with him. She says nothing to Mrs. Grose. Later, she catches the same man glaring into the dining-room window, and she rushes outside to investigate. The man is gone, and the governess looks into the window from outside. Her image in the window frightens Mrs. Grose, who has just walked into the room....

Words: 1066 - Pages: 5

Free Essay

The Star

...character? To what extent is her final protest justified? How do the other characters portray themselves by their attitudes toward the ritual? Mrs. Tess Hutchinson stands out right from the start: she arrives at the lottery late. She explains to Mr. Summers that she was doing her dishes and forgot what day it was. The town treats her lateness lightly, but several people comment on it, “in voices just loud enough to be heard across the crowd, ‘Here comes your Missus, Hutchinson,’ and ‘ Bill, she made it after all.’” (Jackson 501). It is ironic that she is the one who wins the lottery, and is fated to be stoned. So Tess Hutchinson has already been noticed by people as one who is not entirely part of the group. Before the drawing she is friendly with the other women, pretending to be pleased to be present. The very moment that she sees is her family that draws the black dot, though, her egotism is evident. “You didn’t give him time enough to take any paper he wanted. I saw you. It wasn’t fair!” (Jackson 504). She continues to scream about the unfairness of the ritual up until her stoning. Mrs. Hutchinson knew the lottery was wrong, but she never did anything about it. She pretends as much as she could to enjoy it, when she truly hated it all along. Maybe Jackson is suggesting that the more hypocritical one is, the more of a target they are. Mrs. Hutchinson was clearly the target of her fears. I think sometimes we have no problem remarking on people’s adultery until it is ourselves that...

Words: 548 - Pages: 3

Premium Essay

Post-Colonialism

...Postcolonialism By Patricia Waugh Summarized by Syed Saad Mukhtar M.Phil English Literature 1st Semester The Islamia University of Bahawalpur An academic discipline and theory featuring the methods of intellectual discourse that analyze, explain and respond to legacies of colonialism and imperialism, to the human consequences of controlling a country and establishing settlers for economic exploitation of native people and their land. The term postcolonialism addresses itself to historical, political, cultural and textual branches of colonial encounter between West and Non-West dating from 16th century to present day. Postcolonialism is thus a name for a critical theoretical approach in literary and cultural studies but it also designates a politics of transformational resistance to unjust and unequal forms of political and cultural authority which extends back across 20th century and beyond. The two very different traditions of Postcolonial thinking — the theoretical Post-Structuralist and Practical Political are thus linked in so far as some of the key concepts in postcolonialism. Postcolonialism therefore refers to those theories, texts, political strategies that engage in such questioning that aim to challenge structural inequalities and bring about social justice. It is often helpful to view Postcolonialism in comparative framework alongside political practices, with which it shares key objectives and expressions: Feminism. It is possible broadly speaking to trace three...

Words: 1124 - Pages: 5

Free Essay

Madame Butterfly

...Edward Said is one of the forefathers of Orientalism and thus he pushed that East played a major role in shaping the West. Next, he would go on to write a book called “Orientalism” in which he claimed that Asia and India gave false justification to the West which made them want to capture and colonize Eastern countries. Two main arguments that Said claimed was that the East and the West were divided into two separate boundaries of the world. Said also felt that it was the job of the West to civilize the East. The West was considered to be the civilized boundary and the East was uncivilized. Finally he believed that stereotypes would give false justification towards Western boundaries about the East. Said believed that it was the job of the West who were the civilized people to educate and change the uncivilized. He felt that East needed guidance and help in order to stay a float as a country and be successful. You see that in the movie Madame Butterfly Said’s ideas played a major role in it. You can say that in the movie René Gallimard played the role of the West and Song Liling represents the East. Throughout the play you can see Said’s main ideas run through the love affair of René and Song. You watch as Song tries to teach René ancient riddles and traditions. She tried to show him the good in the East by having him explore the mysteriousness of he arts. Then on the other hand you see René try...

Words: 645 - Pages: 3

Premium Essay

The Name of Two People

...Definition of Postcolonialism Postcolonialism is the study of the legacy of the era of European, and sometimes American, direct global domination, which ended roughly in the mid-20th century, and the residual political, socio-economic, and psychological effects of that colonial history. Postcolonialism examines the manner in which emerging societies grapple with the challenges of self-determination and how they incorporate or reject the Western norms and conventions, such as legal or political systems, left in place after direct administration by colonial powers ended. Ironically, much early postcolonial theory, with its emphasis on overt rejection of imposed Western norms, was tied to Marxist theory, which also originated in Europe. Contemporary studies focus more on the effects of postcolonial globalization and the development of indigenous solutions to local needs. INTRODUCTION (Enote) By definition, postcolonialism is a period of time after colonialism, and postcolonial literature is typically characterized by its opposition to the colonial. However, some critics have argued that any literature that expresses an opposition to colonialism, even if it is produced during a colonial period, may be defined as postcolonial, primarily due to its oppositional nature. Postcolonial literature often focuses on race relations and the effects of racism and usually indicts white and/or colonial societies. Despite a basic consensus on the general themes of postcolonial writing, however...

Words: 859 - Pages: 4

Premium Essay

The Virgin

...decrepit by countless other interviewers and laid all ten fingerprints carefully on the edge of her desk. She pushed a sheet towards him, rolling a pencil along with it. While he read the question and wrote down his answers, she glanced at her watch and saw that it was ten. "I shall be coming back quickly," she said, speaking distinctly in the dialect (you were never sure about these people on their first visit, if they could speak English, or even write at all, the poor were always proud and to use the dialect with them was an act of charity), "you will wait for me." As she walked to the cafeteria, Miss Mijares thought how she could easily have said, Please wait for me, or will you wait for me? But years of working for the placement section had dulled the edges of her instinct for courtesy. She spoke now peremtorily, with an abruptness she knew annoyed the people about her. When she talked with the jobless across her desk, asking them the damning questions that completed their humiliation, watching pale tongues run over dry lips, dirt crusted handkerchiefs flutter in trembling hands, she was filled with an impatience she could not understand. Sign here, she had said thousands of times, pushing the familiar form across, her finger held to a line, feeling the impatience grow at sight of the man or woman tracing a wavering "X" or laying the impress of a thumb. Invariably, Miss Mijares would turn away to touch the delicate edge of the handkerchief she wore on her breast. Where...

Words: 2581 - Pages: 11

Free Essay

Ssadas

...Contact Information for Teaching Staff at Thomas Knyvett College If you email a member of staff please allow 48 hours for a response. If it is an urgent matter please contact a member of the SLT or your son/daughter’s House Leader. Senior Leadership Team Mrs Miss Mr Mr Mr Miss Mrs Mrs Mrs Miss Miss Mr Mrs Mrs Ms Mr Mrs Mrs Mrs Miss Miss Miss Miss Mrs Mr Miss Mrs Miss Miss Mr Ms Ms Mrs Mrs Miss Mrs Mrs Miss Mr Mrs Mr Mrs Mrs Miss Miss Miss Ms Miss Miss Miss Mrs Janise Farrah Andrew Sheldon Chris Freya Claire Valerie Inma Seema Allison Adam Sian Kapila Theresa David Aimi Correen Jackie Emma Tanya Joann Alison Rachel Nick Abigail Wendy Lauren Isobel Andy Megan Mazie Carolyn Priscilla Preetpal Gurinder Sian Emily Steven Christine David Susan Vanessa Hayley Jean Azmari Linda Laura Nicole Hayley Tanya Marillat Thantrey Ward Snashall Bellamy Oliver Parsons O’Keeffe Alvarez Balrai Bates Belbin Bolsh Chalisgaonkar Chambers Chapman Curtis Danks Dillaway Edge Ellis Epps Fairclough Foley Fowler Frith Grantham Jankowski John Knott Lister Lloyd-Smith Manwaring Naicker Nashad Oberai Reeve Razzell Ratsakatika Reilly Retsinas Rowntree Russell Sculpher Semadeni Shikder Strachan Thomas Vernon Warren Zaheer JMa FTh AWa SSn CBe FOL CPa VOk IAL SBa ABa ABe SBo KCh TCh DCh ACs CDa JDi EEd TEl JEp AFa RFo NFo AFr WGr LJa IJo AKn MLi MSm CMa PNa PNd GOi SRv ERa DRa CRe SRe SRe VRu HSc JSe ASh LSt LTh NVe HWa TZa Head of School Deputy Head Assistant Head Assistant Head Cross Phase Assistant Head Partnership...

Words: 591 - Pages: 3

Premium Essay

Missed Appt

...Article 86 of the Uniform Code Of Military Justice. This Article covers Point and Place of Duty. That means from PT formation to COB that is where you will be. What a lot of Soldiers do not understand that includes appointments made by them or someone else. We have appointment times, SP times, formation times and many other start times that dictate we will be there. If a Convoy has an SP time of fifteen hundred hours and the Soldiers decide to show up late because they did not feel like getting ready on time people could die. If they rolled out on time, they may have avoided the ambush or avoided the Vbid that hit them in the bottleneck. It sounds extreme but time management plays a critical role in the Army. When you make an appointment that spot has been reserved for you. That means if you have been given the last slot someone else is going to have to wait for another one to open up. This could be one day or one month. And because you missed it someone else is still going to have to wait when they could have had that spot and been there. If you are going to miss the appointment or cannot make it due to mission they do allow us to cancel the appointment with in twenty four hours. The Army allows us to make appointments for whatever we need. Be it for a medical appointment, house goods, CIF, Smoking Sensation or whatever we need these recourses are available to us. But when Soldiers start missing appointments theses systems start to become inefficient. What a lot of Soldiers do...

Words: 354 - Pages: 2

Free Essay

The Virgin

...decrepit by countless other interviewers and laid all ten fingerprints carefully on the edge of her desk. She pushed a sheet towards him, rolling a pencil along with it. While he read the question and wrote down his answers, she glanced at her watch and saw that it was ten. "I shall be coming back quickly," she said, speaking distinctly in the dialect (you were never sure about these people on their first visit, if they could speak English, or even write at all, the poor were always proud and to use the dialect with them was an act of charity), "you will wait for me." As she walked to the cafeteria, Miss Mijares thought how she could easily have said, Please wait for me, or will you wait for me? But years of working for the placement section had dulled the edges of her instinct for courtesy. She spoke now peremtorily, with an abruptness she knew annoyed the people about her. When she talked with the jobless across her desk, asking them the damning questions that completed their humiliation, watching pale tongues run over dry lips, dirt crusted handkerchiefs flutter in trembling hands, she was filled with an impatience she could not understand. Sign here, she had said thousands of times, pushing the familiar form across, her finger held to a line, feeling the impatience grow at sight of the man or woman tracing a wavering "X" or laying the impress of a thumb. Invariably, Miss Mijares would turn away to touch the delicate edge of the handkerchief she wore on her breast. Where...

Words: 2588 - Pages: 11

Premium Essay

Postcolonial Theory & Literature

...Literature’: Studies of individual national literatures Late 1970’s-80’s—Theories of colonial discourse: Frantz Fanon and Edward Said 1980’s—Turn to postcolonial theory Founding Work: Albert Memmi—The Colonizer and the Colonized (1957) Frantz Fanon—Black Skin, White Masks (1952), The Wretched of the Earth (1961) Edward Said—Orientalism (1978) Notable Theorist: Homi Bhabha—The Location of Culture (1994) Gayatri Spivak—“Can the Subaltern Speak?” (1988) Writing Back—Some Examples of Postcolonial Literature: Ashcroft, Griffiths and Tiffin in The Empire Writes Back: Theory, and Practice in Post-Colonial Literatures (1989) express that the“…crucial function of language as a medium of power demands that post-colonial writing define itself by seizing the language of the centre and replacing it in a discourse fully adapted to the colonized place” (38). Naguib Mahfouz—Palace Walk (1956) Chinua Achebe—Things Fall Apart (1958) V.S. Naipaul—Mystic Masseur (1959) Jean Rhys—Wide Sargasso Sea (1966) Gabriel García Márquez—One Hundred Years of Solitude (1967) Salman Rushdie—Midnight’s Children (1981) Isabel Allende—The House of the Spirits (1982) J.M Coetzee—Foe (1986) Arundhati Roy—The God of Small Things (1997) Peter Carey—Jack Maggs (1997) Further Reading: Peter Childs—Post-Colonial Theory and English Literature: A Reader (1999) Edward Said—Culture and Imperialism (1993) Gayatri Spivak—“Three Women’s Texts...

Words: 283 - Pages: 2