...THESIS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY Six Sigma Management Action research with some contributions to theories and methods PETER CRONEMYR Division of Quality Sciences Department of Technology Management and Economics CHALMERS UNIVERSITY OF TECHNOLOGY Göteborg, Sweden (2007) They wanted me to be respected as A doctor or a lawyer man But I had other plans Gonna be a rock ‘n’ roll singer Gonna be a rock ‘n’ roll star AC/DC - Rock ‘n’ Roll Singer Young/Young/Scott 1975 No matter what Quality will keep on rockin’ The Rock Stars of Quality Debbie Phillips-Donaldson, editor Quality Progress, July 2005 Six Sigma Management Action research with some contributions to theories and methods Peter Cronemyr Copyright © Peter Cronemyr (2007) ISBN 978-91-7385-021-6 Doktorsavhandlingar vid Chalmers tekniska högskola Ny serie nr 2702 ISSN: 0346-718X Published and distributed by: Division of Quality Sciences CHALMERS UNIVERSITY OF TECHNOLOGY S-412 96 Göteborg, Sweden Telephone: +46 (0)31 772 10 00 Printed at: Chalmers Reproservice Göteborg, Sweden Thesis Shortcuts Six Sigma A short introduction Go directly to Chapter 3.1 on page 47 Action Research Methodology Go directly to Chapter 2.2 on page 28 The Author Background and motives Go directly to Chapter 1.2 on page 15 Siemens Industrial Turbomachinery AB The Case Company Go directly to Appendix A, Chapter 2.1 on page A-3 The Conclusions of the Thesis Go directly to Chapter 5 on page 89 ...
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...those differences shape how we think. Some of us are analytical thinkers, while others thrive in creative zones. Some are meticulous planners, and others love spontaneity. By mixing up the types of thinkers in this team, we are able to stimulate creativity, spur insight, and increase efficiency in our team projects. Saily Mahangade Birthplace, Previous places lived and education: I am originally from India. I have a strong educational background with a Bachelors of Engineering degree in Electronics & Telecommunications as well as an MBA in Marketing from India. Hobbies and Interest: I love all the outdoor activities right from trekking to just sight seeing. I especially love to explore new places, meet new people and introduce myself to new cultures and traditions. I have also played Volleyball, badminton since my school and would enjoy doing that even now. Work experiences: I have got 4 years of work experience in media industry with progressive levels of responsibility. I started my career as a Marketing Manager with The Times organization, which is the leading media provider in India. I was responsible for media and sales of their prestigious events, Asia tech, where I was interacting with all the tech giants and taking care of their media needs. After that I was working with Madison communications as a Planning Manager, I was primarily responsible for exploring and implementing branding opportunities using traditional and digital media. After that I got an...
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...WHAT IS SIX SIGMA? PETE PANDE LARRY HOLPP McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto McGraw-Hill abc Copyright © 2002 by The McGraw-Hill Companies,Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. X-XX-XXXXX-X The material in this eBook also appears in the print version of this title: 0-07-138185-6. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these...
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...Control Charts and Introduction to Six Sigma Session 12: Control Charts and Introduction to Six Sigma concepts Control Charts and Introduction to Six Sigma Control Charts - Topics of Discussion – – – – – Control Chart History Control Limits Individuals and Moving Range Charts X-bar and R Charts Subgrouping Control Charts and Introduction to Six Sigma Typical Process Metrics • • • • • • • • • Cycle times Lead times Productivity Schedule variance Budget variance Employee satisfaction Customer satisfaction Safety incidents System users (# hits) • • • • • • • • • Days sales outstanding Customer service calls Request for quotes Proposal development Attrition/retention Bid win rate Transactional defects Sales orders Revenue dollars What are some metrics associated with your projects? What are some metrics associated with your projects? Control Charts and Introduction to Six Sigma Control Charts – “While every process displays Variation, some processes display controlled variation, while other processes display uncontrolled variation” (Walter Shewhart). – Controlled Variation is characterised by a stable and consistent pattern of variation over time. Associated with Common Causes. – Process A shows controlled variation. X-Bar Chart for Process A X-Bar Chart for Process A UCL=77.20 UCL=77.20 75 X a C a fo P ce B -B r h rt r ro ss 8 0 U L 7 .2 C= 7 7 Sample Mean 7 0 X= 0 8 7 .9 L L 6 .7 C= 4 0 6 0 5 0 Special Causes 0 5 1...
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...The Six Sigma Handbook Revised and Expanded A Complete Guide for Green Belts, Black Belts, and Managers at All Levels THOMAS PYZDEK McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2003 by The McGraw-HIll Companies, Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-141596-3 The material in this eBook also appears in the print version of this title: 0-07-141015-5. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all...
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...GENERAL MANAGEMENT SUBMITTED TO: DR. K. ANAND REDDY SUBMITTED BY: NIRAJ KUMAR (ROLL NO.26) NIRANJAN KASHYAP (ROLL NO. 27) NITISH KUMAR (ROLL NO. 28) PHANIRAJ VARMA (ROLL NO. 29) PRATEEK KAPOOR (ROLL NO. 30) GENERAL MANAGEMENT Page 1 10 INNOVATIVE CONCEPT IN MANAGEMENT 1. Triple bottom line The triple bottom line refers to an accounting model in which environmental and social considerations are measured along with financial performance. The concept shifts corporate responsibility from shareholders' profits to stakeholders' interests. In other words, the triple bottom line focuses on anyone who is affected by organizations decisions, rather than focusing on investors. Because it includes social, economic and environmental considerations, the triple bottom line's goal is sustainability. Socially, a triple bottom line organization is characterized by fair business practices that benefit many stakeholders while exploiting none. Economically, the "profits" from the triple bottom line, including clean air, improved safety, clean water, etc., are shared by the society, as well as internal corporate profits that keep the business running. Environmentally, a triple bottom line organization works to reduce its carbon footprint and be responsible for the entire life cycle of its products. Social and environmental issues play a greater role in consumer and B2B choices than ever before. The "Green" movement was on the fringes of mainstream culture just a few years ago...
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...CHAPTER I INTRODUCTION Prefatory: The International Labour Organization (ILO) introduced the concept of the informal sector more than 25 years ago. The informal sector has been understood to mean very small-scale units producing and distributing goods and services, and consisting largely of independent, self-employed producers in urban and rural areas of developing countries, some of which also employ family labour and/or few hired workers or apprentices; which operates with very little capital or none at all; which utilize a low level of technology and skills; which therefore operates at a low level of productivity; and which generally provides very low and irregular income and highly unstable employment to those who work in it. It also includes activities that are carried out without formal approval from authorities and escape the administrative machinery responsible for enforcing legislation and similar instruments. [1] The informal sector, with its enterprising individuals and groups, can be seen as counterbalancing cure to many ill effects of globalization. [2] Firstly, the informal sector absorbs all the victims of globalization—displaced workers, forced retirees, educated unemployed and many more. While the informal sector cannot offer jobs, it can offer income opportunities. In this sense, the informal sector is itself a safety net. Secondly, the informal sector cushions the impact of globalization on the surviving formal...
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...scooter and must perform all of the procedures in this manual. The symbols below are used throughout this owner's manual and on the scooter to identify warnings and important information. It is very important for you to read them and understand them completely. WARNING! Indicates a potentially hazardous condition/situation. Failure to follow designated procedures can cause either personal injury, component damage, or malfunction. On the product, this icon is represented as a black symbol on a yellow triangle with a black border. MANDATORY! These actions should be performed as specified. Failure to perform mandatory actions can cause personal injury and/or equipment damage. On the product, this icon is represented as a white symbol on a blue dot with a white border. PROHIBITED! These actions are prohibited. These actions should not be performed at any time or in any circumstances. Performing a prohibited action can cause personal injury and/or equipment damage. On the product, this icon is represented as a black symbol with a red circle and red slash. Please fill out the following information for quick reference: Pride Provider:______________________________________________________________________ Address:___________________________________________________________________________ Phone Number:__________________________ Purchase Date:__________________________ Serial Number:_____________________________ NOTE: This owner’s manual is compiled from the latest specifications and...
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...individual's appearance is crucial because it is used to make a first impression. A person is judged by what they wear and how they look. For example, it is probable that many people would perceive a person wearing ratty clothes as uneducated and irresponsible while a person looking pristine in a designer ensemble is assumed to be intelligent and successful. In every city, there are multiple fashion brands with different styles and ranges of apparel and accessories. Every season, new styles and designs are created which influence society. It appears as if more types of clothing exist than the actual number of people. With so many different alternatives of fashion, the fashion industry is trying to please too many customers with variety. There are currently various styles to choose from, and the clothes people wear categorize or label them long before they realize it. The three fashion brands that will be analyzed extensively are Chanel, Nike, and Hot Topic. These brands have apparel but are completely different in their target audience. Chanel is a prestigious high-fashion brand; Nike is a popular athletic line; Hot Topic is musically and artistically edgier with a smaller target audience between the three. With these apparel brands, a person wearing each would be labeled or even stereotyped. One wearing a Chanel’s 2012 Spring/Summer ready-to-wear designer outfit with a white jacket, lambskin dress with pearls, and a glass pearl belt would be labeled as rich, successful, and intelligent...
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...Martial Arts Benefits for Children – More than Just Self Defense Janice Ervin Western Governor’s University WGU Student ID: 362454 Martial Arts Benefits for Children – More than Just Self Defense Martial Arts has an extensive history covering many centuries, several continents and dozens of styles, including Kung Fu, Taekwondo, Jui Jitsu, Aikido, fencing and sword fighting and even archery. The majority of martial arts history is seen in methods of fighting and self-defense. We think of the Samurai in Japan and their legendary combat skills, or the European upper class and their gifted fencing skills. Interest in the martial arts in America became popular in the 1960’s with the popularity of movie star Bruce Lee and later with cartoons such as the “Mutant Ninja Turtles”. In fact, we rarely see martial arts portrayed in any other light than that of fighting and self-defense. In fact, martial arts, by definition of the term, is “military art” or the art of self-defense. However, martial arts has much more to offer than just a form of self-defense. In fact, martial arts can be beneficial to students of all ages, and particularly to children, in improving physical conditioning, enhancing academic performance, and developing self-control. Martial arts are often grouped as hard or soft styles or traditional or modern. Some styles have a focus on striking techniques versus grappling techniques, and a method of training. For instance, Aikido which is translated as “the way...
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...Book of Five Rings by Musashi Miyamoto Swordplay as Philosophy by Scot Conway As an interesting historical aside, my mother’s maiden name was Arakawa. Her mother’s maiden name was Fujiwara. Musashi Miyamoto was a member of the noble family of Fujiwara, a family was one of the most powerful noble families as long as a thousand years ago. Musashi Miyamoto apparently did not have any children, so there is no chance that my grandmother was a descendant, but it is at least an interesting historical curiosity to Guardian Martial Artists that there may be some hugely distant relationship between Musashi Miyamoto (whom all should remember was born in 1584 - so it was a very long time ago) and the founder of their style. TRANSLATOR’S INTRODUCTION Musashi killed his first opponent at age 13, and another at 16. He became known as the invincible swordsman, and he is regarded to this day as the greatest, or at the very least one of the greatest, swordsmen Japan has ever produced. He wrote the Book of Five Rings late in life after studying swordplay for most of his life. Musashi said “When you have attained the Way of Strategy, there will not be one thing you cannot understand.” and “You will see The Way in everything.” The Guardian ideal here is that we find something in which principles are contained, such as martial arts, and we study in great depth until we begin to fully and deeply understand those principles. It can take decades to achieve the magnitude of insight that allows one...
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...KentuckyUnbridledSpirit.com An Equal Opportunity Employer M/F/D C O M M O N W EALTH O F KEN TU C KY KENTUCKY STATE POLICE Rodney Brewer Commissioner Dear Kentucky Driver, The Kentucky Drivers Manual has been prepared by the Kentucky State Police to provide you with the knowledge and basic skills to become a safe and courteous driver. By thoroughly studying this manual, you will develop good driving habits and a better understanding of the traffic laws of Kentucky. It should be your goal to learn everything you can before starting your driving career. By committing yourself to this goal, you will in turn make the roadways of Kentucky safer for everyone. I would like to remind you that Kentucky law requires the use of safety belts and approved child restraint seats. These laws were passed to protect you and your passengers and they...
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...LAKSHMAN Internship Report submitted to the University of Mysore in partial fulfillment of the requirements of III Semester MBA degree examinations – 2014 [pic] Ramaiah Institute of Management Studies #15, New BEL Road, MSRIT Post, M S Ramaiah Nagar | | | | | | Bangalore – 560054 Ramaiah Institute of Management Studies Bangalore – 560054 DECLARATION I hereby declare that this Internship Report on Organizational Study at ORIENTAL GRANITES submitted in partial fulfillment of the requirement for III Semester MBA Degree examinations 2014 of University of Mysore through Ramaiah Institute of Management Studies is my original work and not submitted to any other university. This work has been done under the supervision of PROF DR U N LAKSHMAN in Ramaiah Institute of Management Studies, Bangalore. Place: Bangalore Date: T A VENKATESH BABU (13MB5092) Ramaiah Institute of Management Studies/ Sciences Bangalore - 560054 CERTIFICATE This is to certify that this Internship Report on Organizational Study at ORIENTAL GRANITES is a bonafide study of VENKATESH BABU T A carried out under my guidance and supervision. Place: Bangalore Date: (PROF DR U N LAKSHMAN) ...
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...From Slavery appeals to a wide audience from early adolescence through adulthood. More important, however, is the inspiration his story of hard work and positive goals gives to all readers. His life is an example providing hope to all. The complexity and contradictions of his life make his autobiography intellectually intriguing for advanced readers. To some he was known as the Sage of Tuskegee or the Black Moses. One of his prominent biographers, Louis R. Harlan, called him the “Wizard of the Tuskegee Machine.” Others acknowledged him to be a complicated person and public figure. Students of American social and political history have come to see that Washington lived a double life. Publicly he appeased the white establishment by remaining cautious in his charges and demands. Privately he worked tirelessly to undo the effects of institutional and cultural racism. Although he seemed to have made a grand compromise, first with the white south and then with white America, he worked in deepest secret to undermine the compromise and advance the social and economic position of blacks. No doubt exists as to his greatness....
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...publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials, instructions, methods or ideas contained in the book. Publishing Process Manager Marina Jozipovic Typesetting InTech Prepress, Novi Sad Cover InTech Design Team First published July, 2012 Printed in Croatia A free online edition of...
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