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CHAPTER 4: EMOTIONS 1. physiological factors [of emotions]
ANSWER: biological/bodily changes that occur such as increased heart rate, rise in BP, increased adrenaline secretions, elevated blood sugar level, slowing digestion, dilation of pupils, churning stomach, tense jaw [positive/negative emotional physical responses] 2. describes ability to understand and manage one's own emotions and be sensitive to others feelings - ability linked w/self-esteem, life satisfaction, self-acceptance, healthy conflict management, and relationships [term coined by Daniel Goleman]
ANSWER: emotional intelligence 3. nonverbal reactions [of emotions]
ANSWER: feelings often are apparent by observable changes such as blushing, sweating [in appearance] - facial expressions, posture, gestures, different vocal tone, vocal rate [behavior changes] 4. What are emotions
ANSWER: are feelings, but scientists agree there are the following components of these feelings - physiological factors, nonverbal reactions, cognitive interpretations, verbal expressions, 5. a powerless speech mannerism, ex. Um, ah, er, well

ANSWER: Hesitations 6. a powerless speech mannerism, ex. "...don't you think?" - "...isn't it?"

ANSWER: Tag Questions 7. a semantic rule: words that gain their meaning by comparison, ex. The tortoise is slow compared to the hare and fast compared to the snail.
ANSWER: Relative Words 8. a tool that shows how the same statement can be described at various levels of specificity and abstraction, ex. You are cranky - You are mad at me - You are mad because of something I did - You are upset with me for not taking out the trash
ANSWER: Abstraction Ladder 9. statements that use the word "I" as the subject - accepts responsibility for actions and emotions
ANSWER: "I" statements
MULTIPLE CHOICE QUESTION 1. cognitive interpretations 1.

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