...Introduction : - As per the Chapter – 6 continuous quality improvement of NABH standards, the group has analyzed the current/existing situation of the nursing department and following is the analysis. 5 standards with objective : - CQI.2 The organization identifies key indicators to monitor the clinical structures, processes and outcomes • Objective elements a) Monitoring includes appropriate patient assessment. b) Monitoring includes diagnostics services’ safety and quality control programmes. c) Monitoring includes all invasive procedures. d) Monitoring includes adverse drug events. e) Monitoring includes use of anaesthesia. f) Monitoring includes use of blood and blood products. g) Monitoring includes availability and content of medical records. h) Monitoring includes infection control activities. i) Monitoring includes clinical research. CQI.3 The organisation identifies key indicators to monitor the managerial structures, processes and outcomes Objective elements • Monitoring includes procurement of medication essential to meet patient needs. • Monitoring includes reporting of activities as required by laws and regulations. • Monitoring includes risk management. • Monitoring includes utilisation of facilities. • Monitoring includes patient satisfaction. • Monitoring includes employee satisfaction. • Monitoring includes adverse events. • Monitoring includes data collection to support further study for improvements. • Monitoring includes...
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...PROFESSIONAL EXPERIENCE • Presently working in India’s 1st & World’s 4th Largest Healthcare Consultancy Six Sigma Star Healthcare Pvt. Limited, Delhi as a Principal Consultant. • Worked in JJ Institute of Medical Sciences (Jeevan Jyoti Hospital), Bahadurgarh as a Principal Consultant (Quality). • Worked in Mayom Hospital (125 beded Multi-specialty Hospital), Gurgaon, as a Manager -Operations. • Worked in Artemis Hospital (NABH Accredited), Gurgaon as an Associate- Patient Care Services. JOB RESPONSIBILITIES- As a Principal Consultant- Providing Consultancy related to Quality Improvement, Hospital Planning & Designing, Medico Legal Aspects, Education, etc. • Assessing and identifying existing status and gaps using NABH, NABL, JCI and other standards • Conducting work shop for creating awareness among employees in all levels of the hospital • Developing policies and systems in the entire process of the hospital for filling the gaps • Assistance in preparing all documents for the NABH accreditation including manuals, protocols, policy etc • Advice for Infrastructure up gradation • Assistance in fixing minimum competency of the staff • Assistance in preparing the organization chart, policies and employee manual • Assistance in finalizing the responsibility and authority of...
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...Case Study II | NABH awareness and Work Satisfaction at Apex Hospital, Jaipur (Raj.) | Submitted by - Puneet K Jain III Sem MBA-HHC SIHS, Pune puneetkjain@ymail.com | A Case Study On NABH standard Awareness and Work Satisfaction at Apex Hospital, Jaipur Purpose - Accreditation has become major tool for any hospital to create its brand image in today’s competitive market. Main objectives of getting NABH are providing patients’ safety and quality of medical care to its end users i.e. patients. Purpose of this study is to measure awareness standards of NABH and accreditation to its staff so gap can be bridge, if any, with additional inputs and it becomes easy to include get accreditation(s). Field of research – Apex Hospital is a multi-specialty, 152 bed, state-of-art medical center, boasting of a clean and patient friendly environment, internationally trained clinical & managerial team driven with skilled expertise, high morale, and patient focused care. Established in year 1994, Apex became one of the first institutes in India to attain ISO 9001 under the leadership of the Managing Director, Dr S.B. Jhawar. From 1994, Over the next few years, the hospital gained momentum by leaps and bounds as an impressive team of well-known doctors joined in. | | Hospital is growing with...
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...Service Provision in Management Consultancy NABH accreditation consultancy Develop SOPs, Policies, manuals etc. Organization assessment audit Business process re-engineering Operational and Retainer Management Consulting Hospital Setting up - Women and Children Care o Conceptualization o Designing and Implementation o Staff Recruitment o Commissioning Kinder IVF o Centre design and setting up o Kinder IVF Protocols o Staff Recruitment o Quality Management NABH accreditation consultancy We are continually seeking ways of improving our services to our valued customers in all business processes by expanding our overall service and now with the addition of “Quality Consultancy Service”. We guarantee quality assurance of an organization by ensuring that the structure, processes and outcomes of the organization are commensurate to the needs of the national and international accreditation norms. Our strength is systematic and working approach of which each steps is bounded by a predefined time scheduled time frame systematic working approach with high level of quality outcome. frame. As a result achievement of the accreditation within a guided by Page 1 of 4 To help the clients to achieve Quality Accreditations as a bi‐product of improvements in service quality, KIHC provide following scope of services: Perform initial Assessment of existing policies, standard operating procedures, processes and infrastructure compliances with the NABH standards across all functional areas...
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...Product: Apollo hospital provides quality healthcare services with more than 53 branches across the country. Prominently Apollo is known best for heart problems and Knee and Hip replacement surgeries besides other major ailments. The specialities include – Heart, Orthopedics, Spine, Cancer Care, Gastroenterology, Neurosciences, Nephrology & Urology Critical Care. Price: The hospital is priced premium and it can afford to do the same because of its positioning and its assurance as well as the reliability on the brand of Apollo hospitals. Along with it, it also helps that there are so many locations and specialities in Apollo hospitals. Thus a patient is reassured of his well being. Place: Apollo Hospitals has around 8500 beds across 53 hospitals in India and overseas. It is located in 15 different places across India which include Ahmedabad, Aragonda, Bangalore, Bhubaneshwar, Bilaspur, Chennai, Delhi, Hyderabad, Kakinata, Kolkata, Madurai, Mauritius, Mysore Noida. Promotions: Apollo promotes itself through the Community Initiatives viz SACH – Save a Childs Heart CURE – Extends preventive as well as rehabilitative cancer treatment to the economically backward. SAHI – Society to Aid the Hearing Impaired DISHA – Distance Health care Advancement Project People: Currently engages more than 19,000 doctors, nurses, paramedics, clinical staff and management professionals to manage over 8500 beds across 53 hospitals in India and abroad. Along with this Apollo Hospitals...
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...JOB DESCRIPTION AND JOB SPECIFICATION OF NURSING SUPERINTENDENT Designation: NURSING SUPERINTENDENT Experience: 10-12 Years Industry Type: Medical, Healthcare, Hospitals Role: Nurse Functional Area: Medical. Healthcare, R&D, Pharmaceuticals, Biotechnology Education: UG- B.Sc- Any Specialization, Nursing PG- PG Diploma- Any Specialization, MBA/PGDM- Any Specialization, M.Sc- Any Specialization, Nursing Job Description: JOB PROFILE OF NURSING SUPERINTENDENT 1)To ensure that excellent Nursing is provided to every patient with a smile and positive attitude. 2) To ensure that adequate number of beds are always ready for patients requiring routine and emergency admission. 3) To ensure that every patient is attended by the nurses and R.M.O. immediately on arrival in the ward and prescribed treatment is also started immediately. 4) To maintain cordial and personal relations with all patients and their attendants. 5) To make sure there are no complaints from the patients regarding Nursing, House keeping services and maintenance services. 6) To ensure that patients have paid admission advance, interim bills and there are no outstanding bills from the patients. 7) To ensure that all discharged patients vacate the bed by 12 noon. 8) To ensure all procedures/ investigations/ Doctor’s visit and any other charges are immediately entered in the charge sheet. 9) To ensure proper allocation of job responsibilities for Nursing supervisor/House keeping supervisor / House keeping...
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...WHITEPAPER ON GLOBAL WORKFORCE COMPLIANCE. -Under the guidance of Faculty -Dr.Prof.Savita G.R (Asst.Prof.HR -Prin Welingkar Institute Of Management and Research, Bangalore) By: Ankita Shrivastava Student Of E-business We School,bangalore WHITEPAPER ON GLOBAL WORKFORCE COMPLIANCE- EXECUTIVE SUMMARY: Organizations are expanding at a great pace today. Mergers and Acquisitions have also increased many folds. With this there is the need for organizations to maintain a checklist of statutory, legal, business and domain specific compliances. Statutory compliances mainly includes compliance to minimum wages, ESI Act, PF Act, Apprentices Act, Contract labour Regulation and Abolition act, Industrial disputes Act, Payment of gratuity act, Equal Remuneration Act, Employee State remuneration act etc. At the organizational level, domain based compliances are also important. With organizations looking into more of mergers and acquisitions, the role of human resources is very vital to manage the cultural and language barriers. With this the objective of this paper is to throw light on various compliances to be ensured at the statutory level, role based and domain based level. OUTCOME: The outcome of this project is a recommended framework for Global HR Compliance with respect to legal, statutory regulations, employee leave management systems, role based compliance , organizational compliance and domain based compliances for any business during global expansions...
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...sectors. Healthcare in India is expected to spend US 1.08 billion dollars on IT products and services in 2014, as four percent increase over 2013, according to Gartner. It is expected to reach US 276 million dollars in 2014, up from 266 million dollars in 2013 – with the consulting segment growing by 8 per cent. Despite massive growth in Indian healthcare industry, an alarming 98,000 patients die every year due to medical errors in the country, a top official in the National Accreditation Board for Hospitals and Healthcare Providers said. Prevalence of medical errors was still a matter of concern as it occurred in 2.9 to 3.7 per cent of hospital admissions, of which 8.8 to 13.6 per cent resulted in death, Dr K K Karla, Chief Executive Officer, NABH, said. According to a study, atleast one in every 20 adults who seeks medical care in a U.S. emergency room or community health clinic may walk away with the wrong diagnosis, according to a new analysis that estimates that 12 million Americans a year could be affected by such errors. Of those misdiagnosis mistakes, about 6 million could potentially cause harm, according to patient safety expert Dr. Hardeep Singh, who is the first to provide robust population-level data on the impact of the problem in outpatient settings. “What we say is, was there a missed opportunity? Was there some kind of a red flag?” said Singh, a researcher at the Veterans Affairs Center for Innovations in Quality, Effectiveness and Safety, the Michael E. DeBakey VA...
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...INTRODUCTION FOCUS “To be your family hospital. We will not be the largest hospital but we will be the best.” MISSION To be the preferred choice for healing and good health. HISTORY Dr. L H Hiranandani Hospital is Located at Powai, Mumbai. It also has a branch in Thane. It is an ISO 9001:2008 certified hospital. It is the first hospital in Mumbai and in the Western region to be NABH (National Accreditation Board for Hospitals & Healthcare Providers) accredited. Dr. L H Hiranandani Hospital was conceptualized by Niranjan and Surendra Hiranandani and has been built in honor of their father Dr. L. H. Hiranandani. The foundation stone was laid on the 15th September 2002. The major Specialties include Medicine, Surgery, Obstetrics & Gynecology, Pediatrics, Dentistry, Anesthesiology and Complementary Medicine. The hospital has state-of-the-art facilities in different areas in surgery like Cardiothoracic Surgery, Reconstructive surgery, Oncology, Orthopedics, Urology and Urodynamic, Obstetrics, Pediatrics Surgery, Gynecology, ENT, Ophthalmology and minimally invasive Endoscopic surgery and Gastro-Enter ology. Obstetric and Gynecological facilities include high risk pregnancy care, reproductive medicine, micro vascular surgery and gynaec-oncology. The Radiology & Imaging Sciences facility comprises of X-ray, Ultra-sonography, CT scan, MRI, Bone densitometry, Mammography, Advanced clinical laboratory, Cardiac diagnostics - 2D-echo, Stress test, Pulmonary function...
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...Syllabus-MBA (Hospital Administration) PAPER – I: BASIC CONCEPT OF HEALTH -Code MHA 101 Concept of Health and Disease • Concept of health & disease and well being. • Natural history of disease and role of hospitals to offer various levels of care • Prevention aspect of diseases • Dynamics of disease transmission • Changing pattern of diseases • Concept of health indicators Preliminary Human anatomy and Physiology • Basic concepts of human anatomy • Basic concepts of human physiology Suggested Reading: Human Anatomy- Prof. Samar Mitra Human Anatomy- Prof. A. K. Dutta Text Book of Human Physiology- Dr. C. C. Chatterjee Common Pathological Conditions • Basic concepts of pathogenesis of common diseases • Basic concepts of interpretation of investigations reports Suggested Reading: Robbin’s Textbook of Pathology – Robbin, Cotran, Kumar Textbook of Microbiology – Ananantanarayan & Paniker Basic concepts of Pharmacology: Commonly used Medicine in a hospital, Narcotic drugs, use and abuse of drugs. Dispensing of medicine, Drugs store, drug stock / purchase of medicine, oxygen, I/V Fluid, Chemicals etc. Suggested Reading: Textbook of Pharmacology: Dr. K. D. Tripathi PAPER – 2: Hospital Based Healthcare & Its changing scenario-Code MHA 102 Overview of Hospital • Concept of Modern Hospital & Privatization in Health Sector • Public Sector Hospitals and Level of care / offered facilities ...
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...NAME: RAGINI BHAIA ROLL: 19 SEMESTER: 6 COURSE: BACHELOR IN BUSINESS ADMINISTRATION TOPIC: PRIVATISATION IN THE INDIAN HEALTHCARE SECTOR CONTENTS 1. INTRODUCTION 1.1. PRIVATIZATION 1.2 INDIAN HEALTHCARE INDUSTRY 1.2.1 DRIVERS FOR GROWTH OF HEALTHCARE 1.3 PUBLIC HEALTHCARE IN INDIA 1.4 PRIVATE SECTOR IN THE INDIAN HEALTHCARE DELIVERY SYSTEM 1.4.1 GOVERNMENT POLICIES TO SUPPORT THE GROWTH OF PRIVATE SECTOR 1.4.2 FDI IN THE INDIAN HEALTHCARE 1.4.2.1 STATUS AND PROSPECTS FOR FOREIGN INVESTMENTS IN HOSPITALS IN INDIA 1.4.2.2 CONSTRAINTS TO FOREIGN INVESTMENTS IN HOSPITALS IN INDIA 1.4.2.3 FOREIGN PRESENCE IN HOSPITALS IN INDIA 1.4.2.4 SUMMARY OF PROS AND CONS FOR FINANCING SOURCES OF HOSPITALS OBJECTIVES 2. LITERATURE REVIEW 3. ANALYSIS OF THE IMPACT OF PRIVATIZATION IN THE HEALTHCARE SECTOR 3.1 QUALITY AND PRIVATE HEALTHCARE SERVICES 3.2 IMPACT OF FOREIGN INVESTMENTS IN HOSPITALS IN INDIA 3.3 CONSUMER PERCEPTION OF PRIVATE SECTOR 3.4 EMERGING TRENDS IN HOSPITALS IN INDIA: CHALLENGES AND INTERVENTIONS 4. CONCLUSION 5. ACKNOWLEDGEMENT 6...
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...Emerging Trends in Healthcare A Journey from Bench to Bedside 17 February 2011 © 2011 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Acknowledgement India’s competitive advantage lies in the lower production and research cost, its large pool of low cost technical and scientifically trained personnel, and large number of compliance certified manufacturers and service providers, which make us different from others. ASSOCHAM feels that technology incubation is no longer confined to a few institutions; it is a responsibility that we have to share, if we wish to see a better and a healthy future ahead. There is an immense need to develop skilled manpower in the area of healthcare and modern as well as traditional medicines. I am glad that this Summit on Emerging trends in Healthcare will bring forth the journey from research desk to the bedside of patient, as we will look at healthcare at the frontline to identify some common challenges that may help explain the complex nature of healthcare and the scale of the “change” challenge. I wish to thank KPMG for unanimously contributing towards this Knowledge Paper, which gives a rich and comprehensive insight of the trend in healthcare. I would also take the opportunity to thank QCI for supporting this event. The case studies contributed providing the best of...
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...“A PROJECT REPORT ON ROLE OF HR IN TRANSFORMING CUSTOMER EXPERIENCE FROM GOOD TO GREAT” Submitted by PRATEIK DAS 10IMBA049 DEPARTMENT OF BUSINESS ADMINISTRATION UTKAL UNIVERSITY ORISSA. Declaration I, PRATEIK DAS hereby declare that the project titled “Role of HR in transforming customer experience from Good to Great” is an original record of work under taken by me for the summer internship project .I have completed the project under the supervision of, Dr Jyotirmayee Choudhury,Faculty Human Resource Department of Business Administration and Sarvana Sampath S Manager Human Resources at Manipal Health Enterprises Bangalore. Signature: Place Date Student Name Registration no. Department of Business Administration ACKNOWLEDGEMENTS No project can be completed without acknowledging the help and the support of the people who have helped in its successful completion. Their help, support, guidance and patience have been the key drivers for the project. ,I would like to express my gratitude to Mr. Ganesh Selvaraj, GM and Head Human Resource for giving me the opportunity to work as an intern in Manipal Health Enterprises. His words of encouragement have been an catalyst for working better. I would sincerely like...
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...Note: For the benefit of the students, specially the aspiring ones, the question of JEE(advanced), 2013 are also given in this booklet. Keeping the interest of students studying in class XI, the questions based on topics from class XI have been marked with ‘*’, which can be attempted as a test. For this test the time allocated in Physics, Chemistry & Mathematics and Physics are 22 minutes, 21 minutes and 25 minutes respectively. FIITJEE SOLUTIONS TO JEE(ADVANCED)-2013 CODE PAPER 2 3 Time: 3 Hours Maximum Marks: 180ase read the instructions carefully. You are allotted 5 minutes specifically for this purpose. INSTRUCTIONS A. General: 1. This booklet is your Question Paper. Do not break the seals of this booklet before being instructed to do so by the invigilators. 2. Blank papers, clipboards, log tables, slide rules, calculators, cameras, cellular phones, pagers and electronic gadgets are NOT allowed inside the examination hall. 3. Write your name and roll number in the space provided on the back cover of this booklet. 4. Answers to the questions and personal details are to be filled on a two-part carbon-less paper, which is provided separately. These parts should only be separated at the end of the examination when instructed by the invigilator. The upper sheet is a machine-gradable Objective Response Sheet (ORS) which will be retained by the invigilator. You will be allowed to take away the bottom sheet at the end of the examination. 5. Using a black ball point...
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...SRM UNIVERSITY (Under section 3 of UGC Act, 1956) FACULTY OF MANAGEMENT SCHOOL OF MANAGEMENT MBA FULL TIME CURRICULUM AND SYLLABUS - 2013-14 1 Code MB 13101 MB 13102 MB 13103 MB 13104 MB 13105 MB 13106 SRM University MBA - Revised Curriculum - 2013-14 Semester –I Thinking and Communication Skills (Practical) Accounting for Decision Making Philosophy for Management Economics for Managers Managerial Statistics Managerial Skills (Practical) Semester-II Financial Management Management Information System Marketing Human Resource Management Production And Operation Management Legal Aspects of Business Semester- III Summer Internship (8 weeks)(Practical) Entrepreneurship Strategic Management Business Analytics (Practical) Elective-1 Elective-2 Elective-3 Elective-4 Semester- IV Elective-5 Elective-6 Industrial Elective (Practical) Total Credit L 0 2 3 2 2 0 T 0 4 0 2 4 0 P 4 0 0 0 0 6 C 2 4 3 3 4 3 19 4 3 4 2 4 3 20 2 3 3 2 3 3 3 3 22 3 3 5 11 72 MB 13207 MB 13208 MB 13209 MB 13210 MB 13211 MB 13212 MB 13313 MB 13314 MB 13315 MB 13316 2 2 3 2 3 2 0 2 2 0 2 2 2 2 2 2 0 4 2 2 0 2 2 0 2 2 0 2 2 2 2 2 2 0 0 0 0 0 0 0 4 0 0 4 0 0 0 0 0 0 10 MB 13417 Functional Electives Marketing Finance Systems Human Resource Operations Vertical Electives Pharma Hospitality Enterprise Resource Planning Agriculture Hospital and Health Care Retailing Auto Industry Project Management Media and Communication Banking Financial Service Insurance 2 MB...
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