One of my responsibilities as a member of the NCAA men’s basketball staff is managing the coordination of catering requirements in the back of house areas of the Final Four playing venue. Several meetings were facilitated between the NCAA staff, the Stadium staff and the Stadium caterer in the months leading to the Final Four, where an unfortunate situation with the caterer, turned into an evening of mishaps.
After the first meal service in a VIP area was complete, the Stadium catering staff was nowhere to be found. In an effort to provide the level of service that was expected by our guests, I began clearing tables. Unfortunately, what we felt was a well-established plan, quickly became unmanageable. At this point, I had to stop and center myself to determine the best way to present the issue to the director of Stadium catering and determine the appropriate next steps to resolve the issue (Crum, XXX). As a result, I made a …show more content…
This was the case when one of the preliminary round sites of the men’s basketball tournament ran out of beverages in a highly attended area. In the pre-planning stage, sites were asked to connect with their local beverage bottlers to discuss contingency plans should a site deplete the beverages that were provided. It was apparent that the site caterer understood the context of the message that was delivered regarding contingency plans and the expectation to follow though (understanding communication skills). The local beverage provider delivered the required product the afternoon the order was placed; this is example of clear, concise, accurate and well planned communication (understanding communication skills). The site caterer understood the need to develop a plan and we as the planners delivered the message in a manner where the importance of taking care of our attendees was