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Needs Analysis

Having an effective training curriculum and staff is one of the most important components of employee development. Effective training can also contribute to employee retention if employees learn what they really need to in order to be successful in their jobs. This paper will include a needs analysis that includes an organizational analysis, a team analysis, and a task analysis. This paper will also describe the evaluation system by explaining the cognitive, skill-based, affective, or return on investment necessary to meet identified needs.
Organizational Analysis
Verizon Wireless is the largest wireless & technology company in the United States. It owns operates America’s largest 3G and 4G Long Term Evolution (LTE) wireless network and provides services to more than 100 million consumers. Total revenue held by the company is 115.8 billion. Verizon Wireless ranks 15 on the Fortune 500, they employ 180,900 employees worldwide. A wide range of services provided like local and long distance calls, broadband, and wireless connections worldwide. The company’s marketing campaigns are very well managed and successfully running. They offer the customer a broad selection of packages to choose from to attract the customer to buy their service. Another strength this company has is that it has well defined goals and objectives for the company as well as for the employees. Cost cutting is on top of their agenda followed by offering incentives to their employees for their performance. Verizon Wireless also has weaknesses the organization lacks the same number of customer care centers like other companies.
Verizon Wireless’ management has put into place a variety of programs to help its employees succeed in performing his or her jobs. The company’s success depends on its backbone, which are the employees. Offering a wide selection of courses for its

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