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Negative Impacts of Use of New Technology in Banking

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Negative Impacts of Technology in Banking Sector

The term “banking technology” refers to the use of sophisticated information and communicationtechnologies together with computer science to enable banks to offer better services to itscustomers in a secure, reliable, and affordable manner, and sustain competitive advantage over other banks. In the five decades since independence, banking in India has evolved through four distinct phases. During Fourth phase, also called as Reform Phase, Recommendations of the Narasimham Committee (1991) paved the way for the reform phase in the banking. Importantinitiatives with regard to the reform of the banking system were taken in this phase. Importantamong these have been introduction of new accounting and prudential norms relating to incomerecognition, provisioning and capital adequacy, deregulation of interest rates & easing of normsfor entry in the field of banking.Entry of new banks resulted in a paradigm shift in the ways of banking in India. The growingcompetition, growing expectations led to increased awareness amongst banks on the role andimportance of technology in banking. The arrival of foreign and private banks with their superior state-of-the-art technology-based services pushed Indian Banks also to follow suit by going infor the latest technologies so as to meet the threat of competition and retain their customer base.Indian banking industry, today is in the midst of an IT revolution. A combination of regulatoryand competitive reasons has led to increasing importance of total banking automation in theIndian Banking Industry.Information Technology has basically been used under two different avenues in Banking. One isCommunication and Connectivity and other is Business Process Reengineering. Informationtechnology enables sophisticated product development, better market infrastructure,implementation of reliable

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