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Negative Letter

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Submitted By bamrk1990
Words 294
Pages 2
Britny Mark
Assignment 4: Negative Letter

128 Kingston pike 37916
865-vol-tees

Joe Smith
1435 Old Knoxville Highway
April 12, 2013
Dear Mr. Smith,
Thank you for your order from Rocky Tops, the source for UT Vol Apparel. We are contacting you to regrettably inform you that the t-shirt you ordered is currently out of stock and cannot be shipped at this time. We apologize for any inconvenience and hope that one of the options provided will help remedy the situation.
You have the options to return the item and get a store credit towards another purchase or we are offering you a second complimentary t-shirt, with free shipping, while you wait for your order to be stocked and shipped. You can also do nothing and wait for your original order to be shipped. We will send an email confirming when your item has been stocked and one confirming that it has been shipped. We do not give refunds but hope that one of the options above can help correct this situation.
We have looked to the cause of our inventory issue and have corrected the problem. We assure you we work diligently to keep these errors from happening and get our products to you quickly and efficiently.
Again, we are very sorry for any inconvenience this may have caused you. We hope that one of the options provided above will solve this issue. Please feel free to contact us by email or phone if you have any questions. The promotional code for the free t-shirt is: UT232
Thanks for supporting our Vol players, and we look forward to doing business with you in the future.
Go Vols!
Britny Mark
Vol Apparel
865-vol-tees ext.102
bmark@volapparel.com

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