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Nestle Case

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Q1. What ethical issues arise in this case?

After reading the case study, I came up with 3 issues related to unethical behaviour. * Misleading advertisement * Targeting vulnerable third world countries * Neglecting uneducated third world countries

Misleading advertisement
The most unethical practice in my opinion was to advertise Nestle’s product in third world countries without proper knowledge and expertise in this market. What Nestle did was they used to send sales people working on commission to the mothers of new born babies and offer them free samples. However, after a period of time when the samples were gone, the mothers used to dilute it with water from local rivers which in many cases served as a local toilet and laundry which resulted in diarrhea and other related illnesses. Many parents believed that the bottle itself had a nutrient value and didn’t even mix the formula. This kind of advertisement resulted in revenue loss of Nestle Company for a few decades.

Targeting vulnerable third world countries
Nestle knew what market they target, but they weren’t prepared for it, from which resulted in an ethical issue. The main issue is that they couldn’t send the right message to the third world consumers. Nestle wanted to westernise the third world countries, but in result they ended up in “killing babies”. (Caryn L. Finkle, 1993-1994)

Neglecting uneducated third world countries
The problem that people didn’t understand, is that the less developed countries had a problem with being properly educated and most important is having a clean water supply. Nestle wanted to help these people in hope to solve the malnutrition problem, but in fact they ended up in mocking their own reputation. They neglected the fact that third world countries lack of vital resources such as clean water and also the lack of a good income. Many parents couldn’t afford to keep feeding their babies with the formula after they finished it and wanted to return to breastfeeding. Unfortunately this was not the case, because due to biological reasons the mother stopped producing milk after starting to feed the baby with the formula. This resulted in many diseases, deaths and also boycotts.

Caryn L. Finkle, Nestle, Infant Formula, and Excuses: The Regulation of Commercial Advertising in Developing Nations, 14 Nw. J. Int'l L. & Bus. 602 (1993-1994)

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