NETW600 Telecommunications Capstone

Table of Contents Executive Summary 3 Project Background 3 Industry 3 Trends and Projections 4 Competition 5 Strength 5 Weakness 5 Opportunity 5 Threats 5 Problem and Definition 6 Problem 1: Infrastructure 6 Problem 1.1 Cabling 6 Problem 1.2 Disaster Recovery 6 Problem 1.3 Equipment Life Cycles 6 Problem 2: Security 7 Problem 3: No Internal VoIP 7 Problem 4: Inability to Switch to Telecommute Employees 7 Project Overview 8 Goals & Objectives 8 Assumptions 9 Identification of Issues & Requirements 10 Findings and Recommendations 14 Budget Requirements 14 Recommended Approach – Telecommute 14 Alternative Approach 1 – High Availability (On-Site) 15 Alternative Approach 2 – Telecommute & Cloud 16 Network Design 17 Recommended Approach – Telecommute 18 Alternative Approaches 19 Alternative Approach 1 – High Availability (On-Site) 19 Alternative Approach 2 – Telecommute & Cloud 20 Implementation Plan 20 Project Plan 21 Milestones and Measurements 21 Implementation Strategy 22 Works Cited 23 Appendix A 24 Recommended Approach – Telecommute 24 Alternative Approach 1 – High Availability (On-Site) 27 Alternative Approach 2 – Telecommute & Cloud 30

Executive Summary

Travel Agency, Inc. is a large travel firm that was founded in 1999. They pride themselves on personal relationships along with fast and accurate customer service. Travel Agency, Inc. currently has fives locations in LA, New York, Atlanta, Dallas and Chicago. Travel Agency, Inc. is looking to cut down on operating costs and focus on expanding their business. Part of this growth process is to switch to a telecommuting business model. The original business model consisted of workers in dedicated call centers. This has become costly due to other travel agencies having